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The agency is refusing to publish key information that would allow its performance to be judged, but the total sum of maintenance collected shows its first decline, and the backlog of parents waiting for a maintenance assessment is soaring. It now costs the taxpayer 54p for every £1 collected.
The devastating attack on the CSA comes from Frank Field, the former Welfare Reform Minister, in a letter to Tony Blair. He claims that the agency is in meltdown.
Mr Field said that the CSA was refusing to publish data to show how many cases were cleared through its work or how many were cleared because the cases were closed before it had got round to calculating the maintenance figure.
“Organisations in meltdown typically bolt down the hatches to the outside world by publishing less and less information of what they are doing,” he told Mr Blair.
The Birkenhead MP, once told by Mr Blair to think the unthinkable on reform, was overruled in 1998 when Labour was carrying out its promised reform of the CSA. He argued for transferring its collection functions to the Inland Revenue and diverting CSA staff to the task of chasing the non-payers. Mr Field says that the system is in chaos and highlights the following factors:
Mr Field, whose analysis is based on the annual report of the CSA and written parliamentary replies to MPs, said that the cost of agency continued to increase. “It now costs taxpayers 54p for each pound of maintenance the agency collects.”
He added that the reforms introduced by Labour in 2003 — which have cost the taxpayer £456 million for the new IT system alone — have added to the agency’s “general chaos and declining performance, and made an intolerably poor service even worse”.
He told the Prime Minister that two years on, it was now clear that these reforms, far from improving the CSA performance, “have added to the general level of chaos we inherited”. Mr Field said: “Indeed, in practically all respects the CSA now performs worse than it did a year after the 1997 election.”
Sir Malcolm Rifkind, Shadow Work and Pensions Secretary, said: “Frank Field was asked by the Prime Minister to think the unthinkable on welfare reform. He did, and Mr Blair ignored him. These new revelations are a damning indictment of the Government’s welfare reforms by one of its own former ministers charged with welfare reform.
“The CSA is in chaos with some cases being handled on the old system and some on the new system with little sign of improvements in performance on the horizon.
“The Government must get a grip on the continuing fiasco that is confusing families and penalising families that need a system that actually works.”()
A GRAND PLAN TO MAKE PARENTS PAY
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