Terms & Conditions

Our guarantee to our customers

If your chocolate delivery arrives damaged you must advise us within 7 days and post them back to us within 30 days. We will send a replacement chocolate delivery within 7 working days or refund your money. This does not affect your statutory rights as a consumer.

Should you wish to return any chocolate item it would be most helpful if you could contact our Customer Services Department first. There are occasions when it may be unnecessary for you to be inconvenienced by sending a chocolate item back.

If for any reason a chocolate item you have ordered is out of stock we will contact you for your choice of replacement, the option to cancel the order or arrange a later chocolate delivery to include your original chosen chocolate item.

You may cancel your chocolate order up to and within 7 days of delivery (commencing the day after goods have been received by the customer) in accordance with the Distance Selling Directive (2000). A refund will be made, excluding postage, within 30 days of cancellation. We request all items are returned at the customers cost or collected by ourselves and the cost for this charged to the customer or deducted from the refund. Returned chocolates must be in good condition and un-opened and be returned to us using a recorded delivery.

You must be over 18

Please note that our website is available only to individuals that can form legally binding contracts under applicable law. If you do not qualify, please refrain from using this website.