Booking Conditions

Your contract is with Riviera Tours Limited, a member of ABTA, ATOL & IATA.

1. In placing your booking you guarantee you have authority to accept and do accept these Booking Conditions on behalf of your party. A contract exists on issue of a confirmation invoice, which is subject to

these Booking Conditions and governed by English Law and the jurisdiction of the English Courts.

2. To process your booking we share your personal data with third parties, such as airlines, hotels, transport companies, security or credit checking companies, public authorities (i.e. customs or immigration) and to such other parties as may be required by law. In the event you do not consent to this please notify us immediately and the contract will be cancelled. We use all reasonable endeavours to ensure your personal data is only disclosed in accordance with this paragraph.

3. The deposit, detailed in the ‘How to Book’ section in the brochure, is accepted as part payment of the holiday price. In the event you fail to pay the balance of the holiday price by eight weeks before your departure date we reserve the right to cancel your holiday and retain your deposit.

4. After issue of the confirmation invoice, if you amend your holiday an amendment fee (£15) plus any costs charged by our suppliers in making such amendments shall be chargeable.

5. Holiday prices are calculated using the exchange rates quoted in ‘The World Value of the Pound’ in the Financial Times dated 25/09/07, US$ 2.022 and €1.435 and may be subject to surcharges caused by, for

example, government action, currency, fuel, air fares, airport charges, etc. Should surcharges apply, we absorb up to 2% of the holiday price (excluding amendment charges and insurance premiums), reserving the right to surcharge in excess of 2%. Should this be more than 10% of the holiday price, you may cancel within fourteen days of the amended invoice date, receiving a full refund excluding amendment charges and insurance premiums.

6. If you cancel your holiday other than in accordance with paragraph 5, you must inform us in writing sent by recorded delivery or registered post. The following cancellation charges apply based on the period before

departure when cancellation notice is received more than 56 days – deposit only; 31-56 days - 50%; 30 -15 days - 95%; 1-14 days - 100% (charges shown as a % of holiday price).

7. We reserve the right to make minor changes to your holiday, which will be notified to you as soon as possible. Examples include change to aircraft type, alteration of flight times by less than 12 hours, change of

accommodation within a similar standard.

8. Major changes to your holiday will be notified to you as soon as possible. Examples include an alteration to your flight time of more than 12 hours, change of resort or change to a lower standard of accommodation. You will have the choice of accepting the change or cancelling the holiday and receiving a full refund including deposit. A minimum number of clients are required for this holiday to operate. Should this not be achieved we may cancel the holiday and refund all monies paid by you. However, we undertake not to cancel the holiday less than 28 days before departure other than by your failure to pay the balance

(paragraph 3), or where paragraph 9 applies.

9. In the event of war or terrorist activities threatened or actual, civil unrest, closure of airports or seaports, industrial action, threatened or actual or any other event outside the control of the company that causes a major change or cancellation to the holiday, we shall not be liable to pay you any compensation.

10. If you have cause for complaint during your holiday, please inform your tour manager immediately. If your complaint is not resolved to your satisfaction whilst on holiday please notify us in writing within 14

days of your return home. Complaints are dealt with under ABTA guidelines. Disputes arising out of or in connection with this contract that cannot be amicably settled may be referred to arbitration under a scheme

arranged by ABTA, which is independently administered by the Chartered Institute of Arbitrators. This Scheme does not apply to claims solely in respect of personal injury, illness or their consequences.

11. (i) We accept responsibility for ensuring your holiday is as described in this brochure. If any part is not provided as promised due to the fault of our employees, agents, or suppliers, we will pay an appropriate level of compensation. (ii) We accept responsibility if you or any person named on the booking form suffers death, injury or illness due to the negligent acts and/or omissions of our employees or agents, suppliers or

subcontractors, whilst acting within the scope of, or in the course of their employment in providing your travel arrangements. Damages will be payable in accordance with English Law, subject to paragraph (iii). (iii) The

amount of compensation to which you are entitled will be limited by: (a) The contractual terms of the companies that provide the transportation for your travel arrangements. These terms are incorporated into this contract; and (b) The Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the

provision of accommodation, which limit the amount of compensation that you can claim for death, injury, delay to passengers and loss, damage and delay to luggage. We are to be regarded as having all benefit of any limitation of compensation contained in these Conventions. (iv) Under EU law you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation or delay, details of which are available from airlines and EU airports. Reimbursement in such cases is the

responsibility of the airline. Your right to a refund from us is set out in paragraph 8.

12. If you, or any member of your party, suffer death, illness or injury whilst overseas arising out of an activity that does not form part of the travel arrangements or excursion arranged through us, we shall

at our discretion offer, advice, guidance and assistance. Where legal action is contemplated and you want our assistance, you must obtain our written consent prior to commencement of proceedings. Our consent

will be given subject to you undertaking to assign any costs and/or benefits received under any relevant insurance policy to Riviera Tours Limited. We limit the cost of our assistance to you or any member of your

party to £5,000.

13. It is your responsibility to carry suitable travel insurance and be aware of your passport, visa, immigration and health requirements.

14. As a member of both ABTA and ATOL, your holiday is protected in the event of our insolvency.