For access and payment queries please e-mail us at
technical@crosswordclub.co.uk
Frequently asked questions about The Times crosswords online
Occasionally crossword solvers e-mail us with their problems. Below is a selection of answers.
What are the buttons on the left of the interactive crossword grids for?
The Save button enables users to return to a partly complete crossword. 'Submit' allows users to send in prize crosswords before the competition end date.
I am an AOL customer and I don't seem to be able to use the crossword.
Try minimising your AOL browser and using Internet Explorer instead. Click on your desktop Internet Explorer icon or go to Start/Programmes.
I'm a Mac user and I can't access the interactive puzzles
We are very sorry but, as we point out on the crossword homepage, users of Macs may find that they cannot do the interactive crosswords. Mac users should be able to do the print versions.
For Mac users, the following information may be of assistance:
For Internet Explorer V5.0
-Click Edit then PREFERENCES
-Chose WEB BROWSER the WEB CONTENT then ACTIVE SCRIPTING and check all options are clicked in
-Make sure the security settings are set to ZONE = INTERNAL and SECURITY LEVEL = Medium
-Make sure all Java options are clicked active.
As an alternative, you may find that the site is better accessed using Netscape Navigator V4.7 and upwards. A free download is available from: http://channels.netscape.com/ns/browsers/download.jsp
Help! I can't find the solution to yesterday's main crossword or to the Times2 crossword.
When you have launched the pop-up window, scroll down from the grid, past the clues, and at the bottom of the window you will find a button marked "Solution". This is available only to Premium Club members.
When I clicked on "Interactive Crossword" I got a new window with a grey square.
Check that you have enabled Java in your browser. Internet Explorer users of IE4, IE5 and IE5.5 should go to Tools/Internet Options/Advanced and ensure that the box marked "JIT compiler for virtual machine enabled" is checked.
I clicked on the "Print this page" button and nothing happened.
This button works in IE5 or IE5.5, which accounts for the majority of Internet browsers currently in use. Users of other browsers, such as Netscape, can still print the crossword by using the print button on their browsers.
Why does The Times use cookies for registration?
Cookies enable us to recognise you and remember your access privileges each time you visit The Times crosswords, and make future logins to our website simple. While we do use cookies to track activity on the site, your information is confidential and will not be shared with a third party. For more information please see our privacy policy.
How do I enable cookies on my Web browser?
You must ensure that your Web browser is set to accept cookies. If not, please follow the instructions to change your current settings.
For Internet Explorer (strongly recommended for best Crossword Club experience)
For Netscape Navigator
I can't remember my user name or password
Click the link below and you will be asked for the e-mail address you registered with. You will then be e-mailed your user name and a generated password. Click on the link contained in the email to change your password if desired.
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