Minette Marrin
Pick up your copy of Joy Division: Closer at WHSmith today
‘Delivering on” is one of the worst of the ugly new expressions of the new Labour era. However, as with most of Labour politicians’ promises, “delivering on” is something that they don’t actually do. It seems they can’t.
This past week jaws everywhere must have been dropping at the school exams fiasco. Hundreds of thousands of children broke up for the summer holidays on Friday without knowing their Sats results – due on July 8 – because they aren’t ready. Some papers haven’t been marked, some haven’t even been collected and it now seems that many have been lost or wrongly graded by examiners of doubtful quality. All 1.2m papers may have to be remarked. Children, teachers and parents must be beside themselves with disappointment and anger.
Ed Balls, the schools secretary, says he is upset and angry and wants to know why the body responsible for marking hasn’t “delivered on” its obligations. How childish. Perhaps he isn’t aware that, quite apart from his feelings being of no interest to anyone, the buck stops with him. He should really be cross with himself. It’s true that the marking of these Sats has been subcontracted to ETS, a private American organisation, but that doesn’t reduce the government’s responsibility for “delivering on” it – rather the reverse. It, after all, decided to hire ETS, despite accusations that it has mismanaged academic testing abroad.
The Sats fiasco is just one of many eye-stretching recent examples of government incompetence – Northern Rock, the treatment of soldiers, the benefits chaos, Neets [youngsters not in employment, education or training], police bureaucracy, the Olympics, migration, waste, doctors’ employment, pensioners’ poverty, SureStart. We are so used to it by now that we hardly notice. And it seems the prime minister is being forced by his own incompetence to abandon his own golden rules and borrow his way out of trouble. If this is true, said the Conservatives, “it puts the final nail in Gordon Brown’s reputation for economic competence”.
Surely there can be no doubt that not Brown but incompetence reigns. The question is why? I don’t think the problem has to do with individuals, although some ministers are startlingly unimpressive. The problem is one of institutionalised incompetence.
Government, particularly a dirigiste and micromanaging one like ours, is a matter of management. “Delivering on” depends on competent management. Yet, incredibly, almost no one in government has any experience of management at all. None of the present cabinet has experience of managing a large business. The supposedly heavy hitters Brown, Darling, Straw, Smith, Johnson, Hutton and Balls have no management experience at all, according to the TaxPayers’ Alliance. Only one in seven MPs has any management experience either.
The TPA has published a study in which 32 top business executives (of the FTSE 100 companies) were asked to list the essential qualities for a good senior manager. They highlighted three: experience of senior management, five years in the post and experience of the sector in question.
On the first – experience – the government scores abysmally. But things are just as bad on the second. Top politicians flit from ministry to ministry as if they had attention deficit hyperactivity disorder.
In the 11 years since 1997 there have been seven secretaries of state for education, work and skills; five for what I think of as AgFish, five for health, five for the Home Office, five for trade and industry and eight for social security, work and pensions. It is self-evidently impossible to oversee a large and complex ministry and shepherd through ambitious programmes, or to know the consequences of your own mistakes, if you have barely enough time in the job to settle in your potted plants. Besides, this hypermobility gives undue power to the thoroughly bedded-in Sir Humphreys.
That might not matter if the Sir Humphreys had management experience themselves. But, the Taxpayers’ Alliance paper argues, few permanent secretaries have ever worked outside the civil service. Senior civil servants tend to be inexperienced, too, and more focused on policy than on delivery.
There is a tendency in British culture, which is so intensely verbal, to mistake the word for the act, particularly among politicians who love the sound of their own promises. New Labour ministers believe that announcing something, or reannouncing it, is nearly the same as having done it. In people of little or no practical experience, the hot-air tendency has never been deflated by the harsh pressures of the real world.
There’s another explanation underlying this incompetence. Oddly enough I believe it has to do with meritocracy. In the bad old days, intelligent people without the right education or the right connections, and most women, too, were obliged to go into jobs well beneath their powers. The result was a cohort of very able minor and middle ranking civil servants, teachers and functionaries. Now with meritocracy those bright people (and all those women) can aspire much higher, with the result that the responsible but uninspiring jobs they used to do are done by less able people.
The brightest nannies and nurses of yesterday are the doctors of today and their replacements tend to be less able; so, too, across Whitehall and to some extent across local government as well. The brightest and the best tend not to go into it. The huge rewards of banking, law or private enterprise are much more open now in a more meritocratic society.
Recruitment for the Foreign Office, for example, is much less demanding than it used to be, or so I have been told. Candidates who would have been automatically rejected in the past are now regularly taken on. If admissions have slipped there, it’s likely that they have slipped everywhere in Whitehall. And how could it be otherwise, given the abysmal state of British education, quite apart from the lure of the private sector?
Incompetence has dreadful power, particularly because people and institutions find it so hard to recognise it in themselves. But there is a way to resist it. It is to try to do much less and forget about “delivering on” everything that comes to mind. That simple, rather obvious insight is the real legacy of poor Gordon Brown.
minette.marrin@sunday-times.co.uk

Minette Marrin is a journalist, broadcaster and fiction writer. She is a columnist for The Sunday Times, and has also written for The Sunday and Daily Telegraphs and The Spectator and The Asian Wall Street Journal. She regularly contributes to television and radio programmes
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The part about the nannies of yestersday are the doctors of today is just so true.
ed buscemi, brooklyn NY, USA
"Deliver on" should only be used as a prefix for the word "time".
Bill Peter, Kuala Lumpur, Malaysia
Your obviously too young to remember the analogy of what the aristocracy did with their male off-springs; the bright one went into the Foreign Office, the second went into commerce, the third the C of E and the thick one went into politics. Some things never change.
Tomas, Alicante, Spain
Brilliant article... when will giovernment ministers and civil servants start gettting fired for incompetence and failure? As a small business owner it's sickening to watch these self-obsessed ministers fail and duckn the blame....
Tom , London , UK
One of the most frightening consequences of government ineptitude is the overprescribing of Ritalin to children.Public
Agenda page 4 today's Times. See article in the Guardian Unlimited 12 November 2007.
All part of the conspiracy of silence about things that really matter.
Alan Share, Newcastle upon Tyne, UK
'Shear incompetence', peterJ? Whoops! Must be too many sheep in the civil service.
Chris Warren, Perth WA, Australia
But we as a Nation do celebrate mediocrity: that is the essence of being British today. Everyone must have prizes.'You are a star!' type of mentality has taken over. Quite honestly, I will put 70% of the Nation to the sword for being pure, unadulterated failures, given half a chance.
ian cheese, london, uk
Only one small gripe - in my opinion upward promotion in the current 'meritocracy' has not left behind a vacuum, filled by incompetent minor functionaries. Rather it has over promoted those who talk a good job and given us many new layers of FIPPS - ... Incompetent Peter Principle Supervision!
Harry Willis, North Yorks ,
Awarding jobs to those who have not demonstrated standards of talent and competance is not meritocracy at work. Also, academic levels are not proof of insight, imagination, good faith or even wisdom. Otherwise the 'educated' recruitment people would be free from your incompetant academic snobbery
P.J., West Vlaanderen, Belgium
It's fine to comment on here, but really we should all write (not email) to Ed Balls, and any other incompetent minister. I still believe there is some value in doing that. Mind you, prepare for a hefty stamp bill.
Steve, Torrington,
Spot on !!!!
Con, Aberdeen,
An excellent summary and I agree with every single word. As a senior manager of a global company I am am both amazed and dispirited at the shear incompetence demonstrated by people in positions of authority within our public services.
Another contributing factor is so called "affirmative action".
peterj, malvern, uk
Minette - call me ignorant, but I thought SATs were supposed to measure the Schools' performance, not the pupils'. They don't give anything like the detail that teachers can give on Parents' evening, & we didn't have them in my day. So why "disappointment and anger"? Who cares if they're a bit late?
Mike, High Wycombe, UK
Ministers may call time on Happy hour. S.Templeton
I own 3 busy professionally run, busy pubs in the North East,
whilst I agree that happy hours may contribute to binge drinking the blame lies with shops selling to youngsters cheap spirits which are drunk at home before setting out to go to bars.
Ralph Wilkinson, Darlington, UK
Who is this (presumably self appointed) TaxPayers Alliance?
Chris, Birmingham,
this bunch couldn't even organise a party in a brewery let alone manage a profitable small business... "Peter Principle" at it's worst...
pcooke, Gloucester,
The idea that ANY civil servants are motivated by anything other than their salaries and pensions ( which they expect for doing nothing except sit on their flaccid backsides) is absurd. All of them across the whole world should be sacked -now.
Emily P, Cambs, UK
Brian Lewis, exactly, there are hundreds of thousands of us.
richard saunders, Shanghai, China
I find this utterly unsupported criticism of the civil service - that 'the brightest and best tend not to go into it', 'admissions have slipped' - frankly repellent. Believe it or not, some first-class Oxbridge graduates - like me - are motivated by things other than fatcat banker/lawyer bonuses.
Sophie, London,
With politicians who all have the same education, and training experience, you will have a lack of diversity.the author of "the wisdom of the crowd"recognised this, but only the electorate can do anything about it. likelt????I don't think so.
Eddy, Bury St.Edmunds,
Balls to you minister.........Ed balls that is. We are now responsible for compensating a US Company that broke their contract with us.........hello out there... Whatever happened to customer satisfaction..... we compensate THEM...yeah right...it could only happen under labour..
mike, leeds,
'Success being rated by how much money they made'..... Greed Is Good. Play on repeat.
Sophie, London,
Be of good cheer, Britain. Consider the American Congress, the members of which are most likely either to be former tort lawyers or in the pay of such. Also, our civil servants are neither civil, nor servants. Lastly, our bureaucrats would not recognize a proper bureau if it fell on them.
Dennis Eagan, Colorado Springs, US
how about only letting those who have a successful track record of 2 years senior management in the public sector and 2 years in the private sector? Success being rated by how much money they made rather than any double-speak.
Ted`, Derby, UK
You extol virtues of (private) good management yet this was clearly lacking at ETS. What's the point of handing a contract to a private company yet have the government hold their hand. It was for the company to deliver.Clearly an eg of private sector failure. Here you are simply shifting the blame.
James Lowe, Ealing,
there seems to be a cloud of incompetence circling the globe lately.As every country seems to be involved with it in some form or another. Politicians have great ideas & policies but after 10 years they lead to some form of diaster (Dr Beeching)
C Smith, Burlington, Canada
"You there, boy! What's your name, boy?"
"Balls,sir."
"Balls, take one hundred lines - I must stop being a meathead".
"Please sir, what's one hundred?"
Anil Chatterjee, Manchester,
So instead of a formal apology, action taken to fix the problem and ensure that it does not reoccur, we get 'Ed Balls is slightly cross with himself'!
And to fix it: ban all Politics graduates from working in government.
James , Newcastle, UK
I agree with Richard Marriott that politicians should have real world experience before entering politics. The rise of the professional politician is something I find rather disturbing. Giving power to those whose only ambition is to achieve it sounds like a risky business to me.
C Quirke, Epernon, France
An appalling and dishonest education system over the last 25 years, resulting in large numbers of uneducated and semi literate people results in the Government we have. If we continue for another 15 years with this Government we will end up a basket case like Zimbabwe.
Steve Picot, Stockport, England
Perhaps things would improve if we had a minimum age limit for our MPs and public servants. If you had to be 35 years old before you could become a councillor or MP, then you would have to do something in the real world first.
Richard Marriott, Worcester, England
Ed Balls cross with himself! Pigs might fly. He hasn't even apologised for this mess, which he is responsible for. Indeed, one might characterise his response as "So what?"
Jeremy Poynton, Frome, Somerset
I retired 25 years ago, remaining overseas because I have never been offered any employment in the UK. I am tolerably well educated and independent. I suspect I am one of lots of Englismen, unemployable and unwanted in a UK democracy. I am a good adminstrator and make good decisions! Too late now!
Brian Lewis, Manila, Philippines
In Hurricane Katrina Wal-Mart told its employees that they'd be operating above their pay-grade. "Make the best decision that you can with the information that's available to you at the time, and, above all, do the right thing."
And they did. So what's Wal-Mart and Tesco got that Gordon ain't got?
Christopher Chantrill, Seattle, USA
Having worked as an economic policy adviser to the UK, Australian and Queensland governments, I am totally convinced on the merits of small government. Unfortunately, governments and their bureaucracies are not.
Faustino, Brisbane, Australia
"There is a tendency in British culture, which is so intensely verbal, to mistake the word for the act, particularly among politicians who love the sound of their own promises."
I agree completely
Dave, Chorley,
Meritocracy has a lot to answer for: as a holder of a Cambridge English degree and primary PGCE (I'm a teacher!), it is the inverse snobbery of colleagues who tell me that my Cambridge degree is a burden to me if I want to teach that compells me away from the 'lower ranks' of government employment.
Kathryn, Nottingham,
Instead of hyperactive - and purpose deficient - legislation. How about a target? No high office without at least 20 years' real experience. Business, engineering, armed services, law, housewifery, teaching, academia. All fine. "Career" politicians go away. Get a proper - taxpaying - job first.
D Murphy, Skipton,
I think the reason for inefficiency in civil servants (and middle managers in all areas) is the abolition of grammar schools, which used to provide this level of worker. I am often appalled by the standard of official letters I receive, by hospital notes, and by errors in newspapers and on the BBC
Betty Stringer, Bungay, England