William Rees-Mogg
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Ours is a family who have said: “Never again” to Heathrow. We used to take family holidays in Spain or Portugal; we found that we needed to take a refresher holiday as soon as we arrived, and another refresher when we got back, just to recover from the Heathrow experience. On the last occasion Heathrow locked us in our aircraft after we had landed. I can remember how long we were imprisoned; we were locked up for eight hours, because there were no steps.
I also remember that there was no food, but sweaty queues for the lavatories. When we got to the terminal there were sullen holiday crowds waiting for their delayed luggage; ours took a week to arrive. Heathrow in August may not be Dante's idea of Hell, but it was certainly Dante's idea of Purgatory, even before they opened, or failed to open, Terminal 5.
I was not surprised that the first week of Terminal 5 proved to be a shambles, with 20,000 passengers delayed and 20,000 pieces of luggage lost. Indeed, I wondered who these innocents could be. Had they never travelled through Heathrow before? Did they meekly hand over their luggage to British Airways and expect ever to see it again?
Britain had already acquired a regrettable reputation for the mismanagement of grand projects. In this Millennium we have already had the Dome, which was the responsibility of the former Lord Chancellor, Lord Falconer of Thoroton, who abolished his own office in an absent-minded fit of Blairite reform. Indeed, I suppose that the Dome itself was supposed to be a symbol of new Labour modernisation, and in a way it was; both the Dome and the Blairite reforms suffered from overexpenditure and underperformance. As a nation we are bad at billion-pound projects and even worse at multibillion-pound projects. And the higher the expenditure the more grotesque the results.
We have also had Wembley. A particularly irritating flaw of this Government is its mania for football. Every Cabinet Minister kicking a ball with his children in a back garden in Islington believes he could have been a striker for Manchester United.
Wembley is an example of our national inability to resist the pressure of football mania. The details of the project are admittedly becoming somewhat hazy in my mind. I have a clear memory of the overspend, and of the long delays.
Now we have Terminal 5, where the disaster has occurred in the middle of a significant lobbying effort for a third runway at Heathrow. What a splendid lobbying argument this has been. “We must have a third runway to demonstrate that Heathrow is a great airport; when the suffering passengers get there we can guarantee to cancel their flights and lose their luggage.”
BAA is, of course, not British, since it owned by Ferrovial, which is a Spanish company. Ferrovial has a monopoly of leading London airports; it also owns Gatwick and Stansted. If you are flying to or from London, it is difficult to avoid putting yourself through the Ferrovial experience, which is ghastly at Heathrow, a bit less ghastly at Gatwick and slightly ghastlier at Stansted, particularly if you make allowance for the hazards of the railway connection. The young and fit can just about manage Stansted, but the old and queue-shy are well advised to keep away.
For some reason the Government allowed Ferrovial to buy the BAA monopoly, although that monopoly dominates British aviation. Unfortunately, Ferrovial broke the European Commission rules in its financing of the bid for BAA and currently has 10 billion of debt to refinance.
Those those of us who have noticed what has happened to the refinancing of Northern Rock or Bear Stearns will be aware that a Spanish refinancing of a British airport monopoly in the middle of a global credit crunch may be somewhat difficult, particularly as a House of Commons committee has recommended that the BAA monopoly should be examined and if necessary broken up - a policy that would probably enjoy a great deal of public support. The British do think that Heathrow is a national scandal, but they do not really expect an underfunded Spanish company to succeed in clearing up the problem.
My conclusion is that Britain should not attempt exaggerated prestige projects since we are so bad at them. Of course, St Pancras station is an example to the contrary, but that was originally built in the 19th century, when most of our projects actually worked, with the notable exception of the Forth Bridge.
An Englishman invented the computer, and another Englishman invented the internet, but there will always be a third Englishman, standing in the footsteps of giants, who will foul things up. The computers seem again to have fouled up at Terminal 5, as they have in the National Health Service, as they will in biometric identity cards. In the Terminal 5 disaster, there was a new computerised system of baggage handling. As one might have expected, it was the baggage handling that failed most completely. Heaven knows whether the computers will work for the Olympics.
The public would like to see someone held responsible. It is not impossible for competent managers to schedule the start-up of a big project, so that day one does not begin either with a big bang or a big raspberry. I would nominate Willie Walsh, the chief executive of British Airways, who has said: “If you want to blame someone, blame me.” I do want to blame someone; I want to blame him.

William Rees-Mogg has had a distinguished career with The Times and The Sunday Times. He was Deputy Editor of The Sunday Times before becoming Editor of The Times in 1967, a position he held until 1981. He was made a life peer in 1988. Since 1992 he has been a columnist for The Times, writing on a variety of issues. He has also been chairman of the Broadcast Standards Council and British Arts Council
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It's all about 'consultants' and 'specialists', charging thousands of pounds a day.
We've still got good engineers/designers but not much importance is given to those fields.
It's all about charging the punter as much as you can get away with.
John, London,
âUnfortunately, Ferrovial broke the European Commission rules in its financing of the bid for BAA and currently has 10 billion of debt to refinanceâ.
Once again a combination of Nulab and that very corrupt organisation (the EU) has resulted in catastrophe. Why did the European Commission not stop the sale? No don't answer that one
What excuses had the Government to allow the sale despite the fact it was breaking the law? From whom were trying to gain âBrownieâ points?
Would it not be nice if the Government gave an explanation? Some hope; if they had to give an explanation in Parliament for all their âerrorsâ, there would never be time for anything else.
M. Cawdery, Portadown, Co. UK, EU.
The T5 fiasco surprises me not at all. I have no faith in the poms organising anything of consequence. The sale of major national infrastructure assets to the Spanish speaks volumes for the total lack of forward thinking and national pride. Is there anything significant left in the UK that has not been flogged off to foreign interests so that the City can maintain its bonuses? I look forward to the Olympics with interest. I wont be there.
Stephen Hunt, Sydney, Australia
The surprise is that there are still people who buy tickets with British Airways on them when there are so many better airlines.
Johnny Britain, London,
The Tay bridge collapse while a train was passing was not caused by poor design. The bridge design by Beamont was considered to be excellent and proven. The problem was poor castings which were hidden using a mortar/plaster mix in order to meet the construction timetable. This mix [known as Beamonts egg] had no structural strength and with the stresses caused by an ferocious gale and the train loading led to the tragic loss of over 8o lives. In my profession "Beamonts egg" is used as a term of derision for
poor finishes on structures.
Philip Bosley, Tidworth, England
After hearing and reading a lot about Terminal 5 eversince it opened on 26 March,2008 I have been having nightmares every day since I need to go through this terminal to my country on 23 of April. Often I wonder if the chaotic and disastrous situation would be set right by then. It is certainly a blow to the Britain and Heathrow is on a further downslide. Surprisingly I haven't come across such a chaos in any other airport that I have travelled across the world and for that matter in my own home country.
Prof.S. Asha Devi, Aberdeen, Scotland, UK
I can't believe what I saw just yesterday at Terminal 5.
Complete chaos! As if the Monty Python troups had been in charge of everything.
I am more than ashamed about our proud English reputation which certainly is completely worthless by now.
2 years ago I was in Germany on the soccer games. Those folks, I am afraid to admit, are the most organized and efficient folks I have ever seen.
And... they were able to shift full business operations from the old Munich/Riem airport to the new Munich/Moos airport 30 miles away.
OVER NIGHT; NO HICCUPS, no problems.
I am ashamed about Heathrow and our folks.
Paul, London, UK
notable exception of the Forth Bridge.???
Am I missing something here?
Or is, perhaps, your author reesmogg's perception of geography on a level with the people he seeks to criticise?
Jim P, Worcester,
Only in England? Pity!
Mark B. Stagg, Stratford, Canada
Er - I think it was the *Tay* bridge that did not work as planed in the 19th Centuary.
Martin H Ackroyd, caen, france
"The UK spends more per patient on healthcare than the USA - and gets far less."
The US spends nothing per patient - and that is exactly what any sick American not fortunate enough to be able to afford medical insurance receives - nothing.
Terrils, California, USA
Babbage invented the computer 150 years ago - but as electricity had not yet been discovered, his machines were mechanical. Then Alan Turing, possibly the most unfairly neglected of all great Englishmen, laid the theoretical basis of all computing in the 1930s. Tim Berners-Lee invented the Web (and then gave it away for the benefit of all). British know-how contributed to the Internet, for example in the form of packet switching, although as Marcus pointed out it was a US government project.
I'd like to point out that the British are also quite good at big projects that look successful, but are in fact hollow shells. A case in point was the battlecruiser Hood - known as "the mighty Hood" - the world's largest and most prestigious warship between 1919 and 1939. When finally put to the test in a duel against the German battleship Bismarck, the mighty Hood was utterly destroyed by one of the first enemy salvos.
Tom Welsh, Basingstoke,
All true,but not just for BIG projects !
The UK muddles through on everything.There is no committment to high quality as a normal state of affairs.Everything is shoddy,not quite right,etc in lots of different companies,institutions,shops,products,trades etc.
Think of your last experience, in a restaurant or shop;with a builder or repairman;with the tube/train/bus public transport;etc.When we say the word ENGLAND,high quality and efficiency don't come to mind...maybe they do for the word GERMANY or Switzerland; but not for England.And the reason is the people are not personally committed to high quality standards and efficiency in their everyday lives.They "make do";"muddle through";"get by" with a smile and a chuckle to disarm.But high standards are not in the English genetic code.I enjoy the English for their sense of humour and ability to not take life too seriously ,but these attitudes result in sloppy work and substandard quality.
You can't have it all .
C.Elder, Paris, France
Amazing, try living somewhere else but London, Manchester has a world class airport (with two runways), it regularly wins traveller awards and is a pleasure to use as well as being 20 minutes from the City Centre by train.
Oh yes and Manchester delivered the Commonwealth Games on time and on Budget, even the London based media accepted they were a great success. The City is still using all the facilities built for the games. I love London and visit often on business but moving from there to another city was the best decision I have made. Now if we can just sort out the West Coast Main Line ...
Finally I believe it was Alan Turing that is often credited with inventing the modern computer, working from Manchester, there's a statue in Sackville Park.
Damien, Manchester,
M Reid in Canberra - Babbage invented the computer and Sir Tim Berners-Lee invented the internet including the URL system and the www and html and furthermore gave them to the world FREE.
But in this sorry tale please don't count St Pancras as a success. To place the euro-terminal in the only London Terminus without its own tube station (badging Kings Cross as "KC and St Pancras" is a con - it's MILES) . And the Midland main line has been moved a quarter of a mile further from central Lndon which is just lovely if you have luggage or children or are old and are faced with even further to struggle to the Kings Cross underground.
christina Speight, London, UK
Nice to get a mention in despatches. I rather suspect the PR people have thought this one out in terms of the longer run appreciation of the construction. This is a huge project and it might be undesirable for people to presume that these occasions can be expected to be trouble free. On the other hand, I would have thought they had already devised computers to check new computer systems. I suspect the problem may be that the men who have previously maintained their employment in the context of faulty systems may be needing some reassurance.
Henry Percy, London, UK
With the notable exception of the Tay Bridge, I think you mean.
James, Monteria, Colombia
"For some reason the Government allowed Ferrovial to buy the BAA monopoly"
Better, surely, than leaving it in British hands. After all, British Airways seems to have been the bigger culprit last week.
Andrew, London,
Oh, please, no more self-flagellating cultural gloom.
Yes, BA was hubristic, also stupid, in not running a month of full-flow trials at T5. (Tho where to rent 50,000 bags ?)
But have perspective. The reality is that these giant projects are inherently unmanageable. They're just too big. See the exhaustive RAND study of this. Pace WRM's dreary gloom, there's nothing unique to Britain here. Look, for example, at the building of offshore oil platforms. As engineering feats, a triumph. But on time & budget ? Forget it. At one stage in the building of platforms for Norway's Statfjord B field --- a project run out of Houston, Texas, one of the two or three world centres of management skills in these mega-projects --- the consortium found itself with an unforeseen bill for a MILLION man-hours of overtime just to remedy welding deficiencies. Did they lament some ingrained cultural failing ? No. They said: OK, screw-ups happen on projects this big. WRM copy.
john barry, chevy chase , USA
Splendid! Roll on the 2013 London Olympics!
Kevin Browne, Reading, Berkshire, England
For nearly 30 years I have used Heathrow (and BA) many times per year and, despite inconveniences and some missing baggage, I have survived the whole thing unscathed.
My Heathrow experiences have really not been so very much worse than those at other much-touted airports around the world. Tavel today needs much patience, an abundance of humour and realistic expectations of the experience.
Bill Atkins, Rehoboth Beach, USA
I'm sitting here shaking my head. Tomorrow at this time I will be over the Atlantic on my way to -- you guessed it -- Heathrow. Normally, I'm not too anal retentive about my checked cases, as I carry everything important in my one carry-on case.
However, this trip is a bit different. I have packed my wedding dress, and the odd bits and pieces that a bride might assemble for what used to be called 'a trousseau'. My British groom-to-be will be waiting to meet me. Images of baggage bedlam haunt me.
I keep having visions of an elegant wedding party with me, the American bride, wearing cut-off jeans and a t-shirt that says "BRIDE".
I have flown all over the world. The JFK to Heathrow flight is as familiar as jumping on the crosstown bus. No airline has ever lost my bags. How much will you bet that this time my bags, and everything in them, will disappear without a trace?
Kirsty, New York, NY (Where else?)
Leonard Colquhoun from Tasmania, I like you.
John F, London,
The first computer was invented by the English to break German codes at Bletchley Park. It preceeded the ENIAC by 3 years but was top secret.
Steve, Sydney,
Flying has become by far the most unpleasant form of transport ever devised. Time considerations apart, I'd rather travel by horse and cart.
PS
I don't get the reference to the Forth Bridge. Do you mean it wasn't built in the 19th Century, or that it didn't work?
PPS
Can't wait for the London Olympics - though my guess is that when the ordure really starts to hit the fan it will have quietly changed to the "British" Olympics.
Ken Leyland, Liverpool, U.K.
Fly with Virgin! I have never had a serious problem flying in and out of Terminal 3 (certainly not the most attractive place) with Virgin. Sure sometimes you are late taking off but that happens everywhere!!!! The problem is that there are too many flights scheduled in the same time frame.
Fly BA????? Never again. I gave up on them years ago. I always found the staff...both ground and inflight, rather cold
and uncaring. They have a long way to catch-up.
Go VIRGIN!
m.helms, New Jersey, USA
To D cage: It was Colossus that Churchill ordered to be broken up, not Enigma. Enigma were German mechanical encryption machines; Colossus was the world's first electronic computer and prediated ENIAC by several years.
But you are right, by some nefarious deal that he did with the Americans, he destroyed the UK's ability to be dominant in the world of computing. Of course even had he not done soe,we would have fouled it up, just as we did with our dominance of jet aircraft design and production, ships, cameras, cars and all manner of heavy engineering.
David Garfield, London, UK
I agree with William Rees-Mogg's sentiments entirely but he is wrong about the Forth Bridge. It was the first Tay Bridge which collapsed in a storm with a train on it at the time. Lessons were learnt from the failure of design and site supervision and the Forth Bridge was the result- still working perfectly.
Bernard Doyle, Bromsgrove, UK
An Englishman did invent the computer, though Charles Babbage's machine was an all mechanical counting machine. It took another Englishman, the mathematician Alan Turing, to develop the foundations of modern computing in his work developing the electro-mechanical code breaking computers at Bletchley Park during World War 2.
Bob H, Glasgow, UK
Curious that the railways always get slagged off but St Pancras International opened without a hitch.
Phil Payne, Sheffield,
If you want a British success story just look at the North Sea Oil and Gas development which built and operated complexed structures in an extremely harsh enviroment many miles from land. Its a pitty that Mrs Thatcher used the oil revenues to finance unemployment but thats another story.
Over the last 20 years I have passed through LHR on average 6 times a year without problems and certainly no lost baggage, unlike CDG in France where I have experienced endless delays and lost bagage.
Anthony J, Alton , Uk
Brad Jensen,
"When something is free, it is far more expensive than when individuals pay for it. The UK spends more per patient on healthcare than the USA - and gets far less."
I'm afraid you are totally wrong. OECD statistics: around 13% of GDP in the US, and just around 8 in the UK. And the per capita expenditure on health in the US is twice as high as in most European countries. The fat that it is a publicly organised system actually makes health care considerable cheaper in Europe than in the US.
peter, birmingham,
A big problem is the separation of reward and risk. The people who want these big projects get paid regardless of success but taxpayers bear the burden when things go pear shaped. Witness the Olympic Games budget spiralling, sub-prime mortgage bailout and government information technology projects. In Japan, managers who fail resign and sometimes commit suicide and in China, some are even executed. If Willie Walsh or Seb Coe faced such consequences they would work much harder to ensure success.
john, London, UK
Tay Bridge, Forth Bridge, whatever, it's somewhere north of Watford.
He's right about Heathrow, though. For years, if we can't travel directly from a local airport, we go via Amsterdam or Paris. Why take the risk of travelling through Thiefrow?
Frank Upton, Solihull,
The inability of the British to manage large programmes comes as no surprise to those of us who have worked over many decades with international engineering and hi-tech Companies. Where are the top engineering schools, such as exist in France with SupAero or SupElec? Where are the competent managers of complex projects? Most UK companies, unwilling or unable to plan ahead and develop their own engineering and planning skills, scramble around desperately to acquire them only when they feel they absolutely must, and then are surprised by the chaos that ensues. It's asking a lot, but maybe the British could learn just a little from looking at the way projects are run abroad, in Germany and in France for instance.
Alan Depauw, Verrières-le-Buisson, France
London will certainly be ready in time to host the 2021 Olympics.
Joseph Bruno, London,
It is elementary to have a trial run, there was ample time to find out if people could find their way to there staitons, that parking spaces were allocated so that people knew how to get to work and how long. That security key cards worked etc. etc.
Something will always go wrong with a new project but this total chaos is reminiscent of Gallipoli, at least no one died!
By the way Mr Mogg the Millenium dome was commissioned by the previous Tory government. The mistake of Blair's govt was to continue with it.
plato, ely, uk
Dear Brad, you've been listening to lies from Rudi Giuliani or someone like that. The US health care 'system' is by far the most expensive in the world, and probably the worst in the developed world judging by overall standards of public health in different countries.
Adam, Lancaster,
I wonder how many people realise that in the case of the computer the third Englishman who fouled it up was Winston Churchill.
His decision to break up the enigma machines and keep the information gained secret set the scene for the end of computing in this country. The ability to use lead gained was confined to those working on the American end of the project. His famous quote that engineers should be on tap not on top was a symptom of an attitude by British politicians that further enhanced our slide into oblivion.
D Cage, Highworth, Wilts UK
After 10 years of living overseas and many, many sub-average Heathrow experiences, we are now in the glorious position of being able to bypass it altogether. We travel Emirates and go to Birmingham instead. From landing to exiting the airport, it takes about 40 minutes. What a difference!
Morgan, Sydney,
T5 looks familiar. Down Under, our technical high schools were trashed, ironically, by Labor state governments and the dual university-technical tertiary arrangement was trashed by federal Labor. Results: (i) 16 and 17 year old boys who would have once learnt a trade now get essays on how a nail feels as it is being hammered into the wood; (ii) a massive shortage of tradesmen; (iii) higher level training no longer takes place - would be teachers in uni courses, for example, donât actually (a) learn much about their teaching subjects, and (b) donât actually get any training in how to teach; thereâs similar complaints about some medical courses; (iv) lots of wankers (you use the term âtossersâ, I believe) with rubbish degrees in Indigenous Perspectives on the Binomial Theorem and Wimmyns Approaches to the Periodic Table who canât actually do anything except draw taxpayer-funded salaries in, of course, so called universities. Result: bulk ignorance and chaos beautifully spun.
Leonard Colquhoun, Launceston, Tasmania, Australia
Sorry ,am I missing something? Heathrow has been dreadful for years and I have twice experienced this. I use Stanstead mostly and have always been captivated by its superb architecture but ,also, I have found it to be efficiently run and a relatively pleasant travel experience.
alan burden, mijas pueblo, España
When something is free, it is far more expensive than when individuals pay for it. The UK spends more per patient on healthcare than the USA - and gets far less.
Brad Jensen, Tulsa/OK, Usa/Oklahoma
excellent !!satirize it with a funny tone, i love your style
cty, zhejiang, china
Charles Babbage invented the computer
http://en.wikipedia.org/wiki/Charles_Babbage
But the Internet was invented by DARPA in the US.
It was the World Wide Web that was invented by Englishman Tim Berners-Lee, whilst working at CERN.
http://en.wikipedia.org/wiki/Tim_Berners-Lee
Marcus, England,
Excellent, article But it was the Tay bridge, not the Forth bridge that fell
Alex, Hereford,
And who were the Englishmen who invented the Internet and the computer?
M. Reid, Canberra,
About the only value for my tax money I can see, about the only silver lining on the loss of our everyday sporting facilities to pay for the olympics, is the potential amusement at watching a colossal disaster unfold. If not for that possibility the whole thing would be a massive bore.
Jamie, Bolton, UK