Download 'Too Hot', an exclusive Specials track from iTunes
Good for you. Talking to the rail operator is getting nowhere. Overcrowding, delays and ever rising fares have left passengers with no option but direct action. It’s time to leap over the ticket barriers, burn our rail passes and send a message that the misery must end.
This is a day of mass protest on the railways in the West Country. The main operator, First Great Western (better known as Late Worst Western or even Sh*te Great Western), seems to have reverted to the post-Hatfield meltdown that all but paralysed the network a few years ago — only this time it is self-inflicted.
Among its more bizarre actions, FGW has removed a carriage from most of its intercity trains, disposed of 20 per cent of its rolling stock, extended journey times, increased fares and ravaged suburban services. At essential commuter stations, such as Oldfield Park and Keynsham, passengers are physically unable to board.
Every commuter has a tale of woe. As well as the missing carriage, my own beef centres on the lengthened evening journey time from London to Bath. A few years ago it was scheduled to take 85 minutes; today it is 105. But the train goes no slower; instead, the 21.45 from Paddington pulls into Reading at the same time as previously, but now a train manager proudly announces our “early arrival” — and we wait 20 minutes. Who are these silly people at FGW? We’ve not arrived early; they’ve simply moved the goalposts in order to meet their targets.
And what was FGW’s next trick? It removed the cheap tickets from this, my regular service (yes, I’m one of the fortunate ones who doesn’t pay an eye-watering £121 to travel just 100 miles and back). Bastards.
What about turnround times? Most of us accept that genuine delays do occur. But with scheduled turnround times at Paddington often barely more than 15 minutes, an inbound train arriving just a few minutes late is going to affect the outgoing service.
FGW’s answer to all this? The company is to “rebrand” its buffet “in response to customer feedback”. For rebrand read take out a carriage, put on a trolley and reprice — upwards. Will the customer who gave feedback to say that he or she wanted ground coffee instead of instant please own up? Hot and wet will do; just get my train running properly and with a seat. Oh, and I don’t need the £200 million leather ones either. Any old seat will do.
Let the train take the strain? If only. As the campaign group says, what’s needed is more trains, less strain.
Win a luxury weekend to Newcastle and its neighbour Gateshead, find out more here
Risk, resilience and embracing new technology
Industry sectors news at a glance. Interactive heatmap, video and podcast
Discover the power of collective thinking. Submit a solution and be in with a chance to win a Media Hub Home Entertainment System
The inside track on current trends in the charity, not for profit and social enterprise sectors
Everything the Business Traveller needs to know to make a better trip
Make the most of the summer and enter our fabulous photographic competition, you could win a £5000 holiday
Corsica is an island of beauty and contrast, an ideal holiday destination
Enjoy further reading from Travel to Fashion, Business to Sport, discover more
Shortcuts to help you find sections and articles
The clever way to lease a new car is with Car leasing made simple™
2009
per month on 36-month
Personal Contract Hire (PCH)
2008
42850
Car Insurance
£24,250 - £30,346
MI5
London
£60,000
The Environment Agency
Bristol
Up to £90K
Boots
Midlands
OTE £85k
Credit Protection Association
Nationwide Opportunities
Completely London
Luxury Condo's in Manhattan with NYC views
The best new homes in Wimbledon?
Nationwide
Fabulous Cruise And Cruise & Stay Offers Including Virgin Atlantic Flights Prices Start From Only £699pp!
Last Minute Cruise And Cruise & Stay Offers. Med From £499pp, Caribbean From £699pp!
5 star quality at a 3 star price.
8 fabulous Canadian cities ...you won’t find cheaper
Contact our advertising team for advertising and sponsorship in Times Online, The Times and The Sunday Times, or place your advertisement.
Times Online Services: Dating | Jobs | Property Search | Used Cars | Holidays | Births, Marriages, Deaths | Subscriptions | E-paper
News International associated websites: Globrix Property Search | Property Finder | Milkround
Copyright 2009 Times Newspapers Ltd.
This service is provided on Times Newspapers' standard Terms and Conditions. Please read our Privacy Policy.To inquire about a licence to reproduce material from Times Online, The Times or The Sunday Times, click here.This website is published by a member of the News International Group. News International Limited, 1 Virginia St, London E98 1XY, is the holding company for the News International group and is registered in England No 81701. VAT number GB 243 8054 69.
After this dire state of affairs first should not be allowed to bid for the East Coast franchise currently operated by GNER.
Since taking over Scotrail their main preoccupation seems to have been pushing the First logo rather than operating a railway.
The East coast mainline has a great heritage and I would hate to see it let down by a company that appears to have no sense of pride in operating what was the finest railway in Britain even when it was part of BR as the western region.
Eric Fitzgerald, Edimburgh, UK