Sarah Campbell
Your last chance to get tickets to Top Gear Live
You've got the job; now you can relax, put your feet up on your new desk and get on with e-mailing your mates from your new account. Actually, your first day is not the time to rest on your laurels. You might have got through the interview and selection processes, but you've still got a lot of proving yourself to do. Learn from these stories from employers whose new recruits didn't make the best of first impressions.
The mummy's boy. “A couple of weeks ago a new recruit turned up to his orientation with his mum,” says Donna Miller, the European HR director of Enterprise Rent-A-Car. “We had to explain that he was the one we had hired, not his mother.” The 22-year-old did manage to let go of the apron strings and Miller says that he's doing well now. She puts the incident down to the “helicopter parents” phenomenon, but the real issue here is understanding what consitutes appropriate behaviour in the world of work.
The boy racer. Avoid erratic driving on your way to your first day in a new job - you don't know who you might be cutting up. “A story I heard was of a guy who was driving to work, and someone cut him up and made a rude hand gesture,” says Jonathan Rose, a senior manager at WH Marks Sattin, an accountancy and finance recruiter. Not necessarily an unusual rush-hour occurrence, but it turned out that the inconsiderate motorist was on his way to a new job - working for his road-rage victim. Not the best start.
Mistaken identity. “My funniest story is one that happened in my old job,” says Jacqui Maynard, the HR business partner at Mouchel, a consulting and business services group. “A guy walked into reception at 9am to say, ‘I'm here for my first day.' The receptionist didn't know anything about it, we were all in interviews that day and the managing director was out of the office. Not wanting to appear unprofessional, the receptionist made the guy a cup of tea.”
It wasn't until about an hour later that they finally got in touch with the managing director, who said that no one was due to start that day. Sure enough, the new recruit had got the wrong office - he wanted the company that was based two floors up from Maynard's. To add to his embarrassment, he was now more than an hour late for his new job. The lessons here are to do your research, read the directions in your starter pack, and keep in mind that your first day might not be at the office where you had your interview.
The breakfast club. New starters on Enterprise's induction course often stay in a hotel, which can cause problems. “The nine recruits were told to be in the lobby at 7.45am,” Miller says. “Only five turned up. So the recruiter went to look for the others and found them in the restaurant, having a leisurely breakfast.” An induction is still work, no matter how good the croissants.
Day of judgment. Employers find it particularly annoying when their new recruits compare every aspect of their new workplace with their old job. “Avoid using, ‘At my old company, we did it like this',” Maynard says. “You used to work at an ice-cream factory; this is an engineering company.” Things are going to be different, and it's going to take you a while to get used to it. “We've had some people - especially temps - who don't come back on Day 2,” Rose says. “Be open; every company's different.”
Eager beavers. Relax. “No one's going to expect you to perform miracles on your first day,” Maynard says. “Don't put too much pressure on yourself. It takes three months to get your head around a new company.” Miller advises letting things happen to you, rather than being desperate to show initiative, which can put your new colleagues' backs up.
Loaded questions. It's fine to ask questions about the company, but be careful of the impression you are giving. Here are a few clangers that Maynard has heard people ask on their first day: “Why is the notice period so long?”; “Can I take an extended period of unpaid leave?”; and “How quickly can I be promoted?” A particularly good one, though, was, “What is my sick leave entitlement?” “Was he planning to be sick?” Maynard asks. Her final word of advice is not to ask questions that suggest that you are not committed to the job.
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My favourite was of a colleague who joined the organisation , but said virtually nothing for his first week. His assigned mentor asked him at the end of the week whether he was happy there and he said - virtually the first words he had spoken - "how do iIget out?" Ironically, he remained there for most of the next 35 years, still plotting his escape much of the time.
Philip, Orpington, UK
I was sent for work experience to an I.T. firm when I was at college. The chap organising the work experience got mixed up between two companies with very similar names and sent me to the wrong firm. The boss of this firm was on holiday at the time and I was taken on-board because the daily manager assumed the boss had agreed to it, due to his apparent links with my college. A week later the error was discovered, but I'd been doing such a good job that they insisted I stay on. I eventually worked there for another 3 years!
Aaron, Belfast, UK
I was about to start my dream job. I'd always wanted to work for that firm and couldn't believe my luck getting the offer. I had a few weeks off in between jobs and was having a cracking summer. Then my best mate and his wife were leaving to live abroad the same week I was due to start. The leaving party on Saturday was followed by a good all day session on Sunday so I missed my induction on the Monday. Not clever. I hated the job as it turned out and left after a year anyway.
Steve, London, UK
I read Craigs story about the wrong university with interest. I am a librarian at the Koninklijke Bibliotheek, national library of the Netherlands, in The Hague. A foreign visitor once wanted to see a manuscript which I to my great embarassment just could not find. It turned out that the manuscript was in the collection of another Koninklijke BIbliotheek, not the one in the Netherlands but the one in Brussels in Belgium. Oops, not only wrong library but also wrong country!
Hein Maassen, Leidschendam, The Netherlands
In my sales company we've always had a rule that once a newbie reaches £40k of revenue they can have a laptop, an increase in commission and start looking at company cars in readiness for their £70k threshold.
I had a guy come into the starting team last year, and within ten minutes of arriving he'd demanded to know why his boss was on a higher commission than he was, informed me that he'd like a mini cooper please, and announced that he had to leave early every day for the next three weeks because his wife was taking her driving test then but for now he had to pick her up from work.
Quickest sacking in the history of the company.
Hannah, Manchester,
Danny in Sheffield: I'm glad you're not working for my company - what a disjointed comment you submitted!
Bob Roberts, London,
when I first moved to London I was given a temping job as a receptionist at a small Law and quite well to do law firm. One of the secretaries showed me the ropes. From previous experience I asked " Is there anyone phone calls do not get put through to?"
" No, everyone is lovely, all the lawyers take their own phone calls, so just put the calls straight through."
An hour in I answer the phone and put it through to the name requested. 5 minutes later an olderly gentleman, with a distict frown storms over to me. With raised voice and proper vowels demands to know how dare I put calls through to him.
See sometimes its the people doing the inducting that make the first day hard.
Bridget Slater, Sydney, Australia
Learn what you can and then work for yourself!
John, London,
When i started work in the late fifties I was just told what I had to do and left to get on with it, granted I was only an office boy.
It was not a lot different in the early sixties when I started teaching you were just told where your classroom was and left to get on with it
How time shave changed!
plato, ely, uk
I was 24 and starting my first day working for an I.T facilities company formerly the I.T division of a national car manufacturer that had been the subject of a management buyout.
On my first day, I was having a meeting with one of my managers in which we were discussing the normal company induction stuff.
During this conversation he tried to point out the promotional opportunities to me with the, and I quote, line 'Over 60% of the employees are of management grade, or above!'.
I replied with the most tactless yet obvious conclusion, 'Sounds like there are far too many chiefs and not enough indians'. I was acknowledged with a quiet chuckle from my audience of one.
When I left the company nearly 2 years later because I could not function within the management structure, and I commented on this being my reason at the exit interview, I was reminded by some other manager (of which there were many) about my 1st day comment. I am no trouble maker, yet my cards had been marked.
Joe, Geelong, VIC Australia
I got offered a temp assignment on my second day in the UK (another 'fresh off the boat' from NZ), and they promised to email all the details to me in time for Monday. Long story short, my broadband was down and I couldn't check it until Saturday morning. Guess what - no email. The agency had told me it was in Waterloo, but I couldn't find it via Google. Eventually decided to go to the only London office I could find, while leaving multiple messages for the agency to call me. Turned out I'd found the right office, and the agency got around to calling me back at 2pm. I guess I shouldn't be surprised that they screwed up my wages every week for nearly 9 months. Everything has a happy ending though; the company itself took me on permanently and I've been there nearly 3 years.
Liza, London, UK
We like to call newbies CAVE dwellers. They get three months as a CAVE dweller and then have to get with the program. What's a CAVE dweller? Someone who is Critical and Against Virtually Everything.
Adrienne, Dubai, UAE
The main problem starting a new job is you get about 45 seconds to create your new persona and by 10am everyone in the office has a fixed opinion of who and what you are.
Rowing backwards from that is a major operation if you have a bad start.
David, Dubai & PL2, UAE & England
I knew an organic chemist who, on his first day with a small research company located in a grand country house, was carrying a large piece of glassware under vacuum through a hallway between laboratories. It slipped and shattered on the ground with a deafening implosion.
Unharmed, but with broken glass littered all around him, he looked up to see the entire firm's office staff, who had dashed out of their offices in shock at the bang, staring down at him from the balcony.
Nice to gain so much recognition so early.
Epilogue: before his retirement, he was a key team leader in one of the world's biggest chemical companies.
Dave H., Cambs, UK
I was temping in London and sent to a job at "1 to 8" Queen Victoria St. I spent over an hour looking for 1-8 QVS and being fairly 'fresh off the boat' from NZ felt absolutely dreadful.
Turned out it was '128 QVS'.
Still, I ended up with a full-year assignment there.
Melanie, christchurch, New Zealand
Itâs all very well criticising mistakes made by people turning up for their first day, but how about some advice for the employers for a change? For example, many line managers will judge you for the whole time you are in a job on your how you come across initially. There should be more advice on what needs to be done for the employee.
Karl Chads, London, UK
Two weeks into a new role at a plumb accountancy blue chip some years ago I was invited to a recruitment event at my former university. Got there a night early so as to be (supposedly) fresh for the morning. Wasnât to be. Got on the bevs and to cut a long story short I ended up waking up in the clink with no recollection how I got there. 3 hours later when they let me out I was told Iâd received a caution for D&D behavior and was handed back my shoes, a pink cowboy hat, one flipper and a yellow inflatable waist tube with a rubber duck head on the front. Foolishly thought thatâd be the end of it until I got to the event and received multiple cheers and handshakes on entry. If that didnât blow my cover, a very angry fella whose car Iâd apparently dinted marching over to our stand, threatening me and having to be restrained by his mates â did. Survived the cull but it never left me during my entire tenure. Once you get a repâ for lunacy envelope it clings to you like a spandex suit
Danny, Sheffield,
I used to work for a University Accommodation Service based in Bucks, on the "moving in day" a young girl arrived with a car full of gear asking for her new room key. Unable to find her name on our system I assumed she must be based at one of our other campuses, asking to see her "conformation letter" I noticed that she wasn't just at the wrong campus, she was at the wrong university. All I can say is that i doubt that The University of Buckingham recieved an "honor" student that day.
Craig, London,