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Employers should get used to the age of Facebook and other internet social networks and allow staff to electronically “poke” friends, announce what they are doing that day and join “just for fun” interest groups while at work, the TUC said yesterday.
The union group said that employees should not be able to use the sites without guidance and gave warning that workers who posted items online without thinking risked damaging their reputations and those of their employers.
The TUC called on businesses to set out guidelines for the use of Facebook, other networking sites and social e-mail rather than impose blanket bans. Several big companies have blocked access to the sites, concerned that their staff spend too much time reading news feeds about friends and taking part in other forms of cyber-slacking such as online Scrabble.
Brendan Barber, general secretary of the TUC, said: “Simply cracking down on the use of new web tools like Facebook is not a sensible solution to a problem that is only going to get bigger. It’s unreasonable for employers to try to stop their staff from having a life outside work, just because they can’t get their heads around the technology.”
The TUC said that although it was wrong for employees to spend hours on Facebook, it was wrong for employers to think that workers could not arrange some of their outside life while still at work.
Britain’s biggest supermarket chain became the latest employer to ban Facebook by blocking access. Tesco said that access was allowed only if employees could make a case for using it for their work.
Katja Hall, CBI’s head of employee relations, said: “The CBI’s advice to companies is that they should have a policy on staff use of the internet during work time, whatever the website.
“It is then down to individual employers how they tackle the increasing use of popular social networking sites . . . Employers do not want to police the private lives of staff or monitor private conversations.”
Rebecca Clake, research adviser at the Chartered Institute of Personnel and Development, said that there were lots of ways that people wasted time at work and that Facebook was just one website.
She said: “It is important not to get carried away with what people are doing every minute of the day. Chatting with colleagues at the water cooler can waste more time than a few minutes on the web.”
Lawyers backed the TUC’s call for guidelines and gave warning that failure to do so exposed businesses to legal claims.
One in five employers admits using such sites to check on a potential new worker’s employability; and in July this year the University of Oxford disciplined several students for breaches of its code of conduct, using pictures from Facebook as evidence.
Chris Boyle, head of employment at Napthens Solicitors, said: “This area is a minefield for employers and employees alike. Many people will put very private and personal information they would not want an employer to know on an internet site where it can be read by anyone.
“But for an employer to use this to make a decision on hiring and firing is not jut sensible and raises many legal issues, not least of which is privacy.”
He said that it made sense for businesses to have in place strict policies banning the use of such sites at work. “Good policies regarding the use of e-mails and monitoring of internet usage is a must for businesses who wish to take a robust approach.”
Allen & Overy, a law firm in the City, was forced to make an embarrassing U-turn on its Facebook ban earlier this year after a barrage of staff complaints.
The firm, which hires more than 100 graduate trainees in London each year, claimed that it had decided to reinstate access for Facebook because the site had a potential for “business networking”.
But insiders said that the firm was pushed into reversing the ban after complaints that staff were being prevented from keeping in touch with friends and making social arrangements.
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When will people wake up to the fact that work and life have blurred for most office based people - especially "knowledge workers"? If you don't want me to spend a little time checking personal emails and ordering some shopping from Tesco - then don't give me a Blackberry, laptop and expect me to file my expenses on a Sunday morning, reply to emails at 11.30pm and generally be available 24x7. When work started at 9 and ended at 5 - then maybe the arguments for 100% of your time being dedicated to work with no social interaction had some small merit. Now that work creeps into your commute home, your evenings and your weekends it hoklds no sway whatsoever. In a few years, millions of "Generation Y" kids who have only ever known SMS, IM and social connectivity will be working with us. Business will have to change.
Marc, London,
If companies want to ban something that takes away from a worker's overall efficiency, ban fluorescent light! The deathly colour spectrum and hideous flicker frequency of these bright sticks of death drain the mental health and physical vitality from everyone it touches. Many are not sensitive to its long-term effects, but others are positively sickened by them and may not realise the source of their malaise until they've been removed from it for a spell.
Ariel Cinii, New York, NY
I can't believe what I have just read, the down trodden workers not being able to spend most of the day keeping in touch with friends and making social
arrangements. Say 6 hrs for this 2hrs chatting in the office that leaves about 1hr for work. Would the employees what to pay their wages?
Barry Holmes, Christchurch, New Zealand
Oh for the days when the trade unions were out there on the front lines, fighting against exploitation and mistreatment of workers who were not in a position to fight their own corner.
If working conditions are now so good in this country that the unions have nothing better to campaign for than the right to play on a computer during working hours, then they should do their members a favour, stop collecting subs and close down.
Johnny, London,
Is it too much to hope for union employees to actually do work, while they are at work - or do they simply expect to talk to their friends and go on (illegal) strikes?
Colin, Edinburgh,
What happened to trust? I only ever use this sort of thing during my lunch hour.
I can appreciate that some employees are less scrupulous. However I think unless you are looking at something that is clearly illegal or unethical or pornographic then it is my business what I choose to look at in my lunch hour. I personally use facebook a lot mainly as one way of keeping in touch with my sister who lives in Canada as well as other family members and friends who I don't see everyday. My Employer has also banned it and by not being able to use Facebook in my own time is stopping me from utilising that time to speak to my sister. I have no interest in using it during my working hours as I am far too busy. IT/HR departments are able to monitor an employee's internet use and I think it would be far better for my employer to allow Facebook and monitor it, disciplining those employees who use it when they shouldn't be!
Charlotte, Wiltshire, UK
When will people realise that THE INTERNET IS PUBLIC. That is the point of it. I find it incredible that a potential employer could be breaching some privacy issue when the silly idiot has posted their details willingly on a _public_ internet site.
Is there some new obligation on us all now "not to peek" at the _public_ postings of our children or employees?
Dave, Philadelphia, USA
"Itâs unreasonable for employers to try to stop their staff from having a life outside work"
I agree. But it's perfectly acceptable for employers to expect staff to keep their socialising outside the workplace and not do it whilst being paid to work!
By all means let staff while away the tedium of work on social web-sites, as long as they accept that they won't get paid for the time they are logged into these sites since they clearly aren't working. The TUC should learn that a work-life balance does actually involve work.
And in case anyone's wondering - I'm always clocked out on lunch break whilst posting these comments.
KR, Stockport,
Banning the use of Facebook, or other websites, shows a distinct lack of trust on the part of employers.
Social networks are nothing more than a new form of communication and just as the majority of organisations allow occasional use of email or phones for personal use, employers should recognise that these sites are an extension of the way many people now communicate.
However, guidelines should be set to outline acceptable usage. By doing so, employers will demonstrate an appreciation of current trends and avoid the negative reactions likely from an outright ban. For their part, employees need to recognise they have a responsibility to their organisation by acting in a manner which supports the organisational objectives, protects its reputation and contributes to the achievements of targets. Guidelines will also provide parameters in which they can openly balance work and personal needs.
Jo Causon, London,
Sorry, but what a load of rubbish - there are 168 hours in a week, and most people only work for around 40 of those - less than 25%. Even after taking into account a person's need for sleep, there is more than enough time to have a "life outside work". Work is the place we go to work and earn money, not sit there gassing with our mates.
Most people that I know who use these ridiculous sites (whatever happened to going for a drink with your friends?) use them excessively (and there seems to be the same problem with message boards too) and many have had disciplinary action taken against them by their employers as the amount of time they spend on these sites has had a detrimental effect on their work. If they were just having a quick peek during a lunchbreak then fair enough, but people don't just do that, do they.
P.S. I am completely aware of the irony of what I have just written from my work computer during office hours!!!
Alex, London, UK
I am not allowed to use Facebook or Hotmail at work. Thank God. If I were, I would get very little done. The TUC is being ridiculous. Staff should not be paid to network online and Facebook is a highly addictive and time-consuming hobby!
C Adams, London,
here in NZ, a lot of companies recognise the life work balance and appreciate that more and more people are spending longer at work and also workingthrough lunch or lunching at their workstation or desk. It is duringthese breaks that the company is allowing blanket access to many of the social sites and feeds, but once the breaks finish, the controls are back in place to prevent secretive timewasting. It seems to work well and there are few complaints.
Darren Sharpe, Auckland, NZ