Parents are tackling universities over poor grades and lack of teaching time as they seek better value for money from their children’s degrees.

As students increasingly turn to their families to help with tuition fees, Baroness Deech, head of the student complaints watchdog, has given warning that parental disgruntlement will escalate.

Last year the Office of the Independent Adjudicator (OIA), which was set up to handle student complaints against universities, upheld a third of the 350 cases it investigated.

Of those, almost half (43 per cent) involved students challenging exam results. They felt they deserved better grades or were treated unfairly at appeal. Universities had to pay about £260,000 in compensation.

This is known as the “my little Lucy syndrome” — when middle-class parents challenge their son or daughter’s disappointing degree result. While a 2:2 from a top university was acceptable a decade ago, a 2:1 is now a prerequisite for many high-paid jobs. So as parents prepare to pay off their children’s fees to spare them years of debt, they are beginning to question what they are getting for their money.

“Parents will fill in forms saying, ‘My little Lucy has a first-class brain and certainly should have been awarded more than a lower second degree’,” Lady Deech told The Times.

“We then go to the university, which says, ‘Well, she had an average brain and a good time here, and did averagely well’. But the parents have invested in her so they want more.”

Although she has yet to receive complaints since the introduction of £3,000-a-year top-up fees in the autumn, Lady Deech predicts that the number will rise “because of the growth in higher education and the fact that the job market isn’t as exciting for graduates as it was 20 to 30 years ago unless they have a good degree.

“So if they find that the degree that they have is lower than they believe their rightful grade to be, they will find ways to challenge that decision.”

She suggests that universities employ independent mediators, as in America and Australia. The adjudicator operates an open-door policy, all advice is given and sought in confidence, there are no notes and he or she is either the first port of call, as in America, or the last, as in Australia.

Although her office has received few complaints arising from the recent strike by lecturers, students are already seeking better value for money.

Last month, students at the University of Bristol complained after learning that they were to have two hours’ lecture time a week in their final year, instead of a promised six.

The complaints followed a report by the Higher Education Policy Institute, which exposed how older research-led universities often pass off teaching to postgraduate assistants. It found that more than 90 per cent of tutorials and seminars at new universities were taught by academics, compared with 70 per cent at older institutions, with the exception of Oxford and Cambridge.

Last year the OIA’s first annual report also revealed that students studying “subjects allied to medicine” were behind 60 per cent of all complaints. They were followed by students studying creative arts and design, business administration and law.

Veterinary students and architects were least likely to complain. Postgraduate students were five times more likely to complain than undergraduates, and non-EU students were slightly more likely to lodge a complaint than EU students. Most complaints were made by white British students (38.5 per cent), followed by African students (19.3 per cent).

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