David Rose
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The multibillion-pound national programme to overhaul the NHS’s computer systems is likely to suffer further delays and turmoil after a contract with a key supplier was terminated.
The National Programme for IT, parts of which are running four years late, aims to create a single electronic records system for 50 million patients in England, as well as to enable electronic prescriptions and other electronic services.
But negotiations have broken down with Fujitsu, which had been due to implement the plan in the South of England from Kent to Cornwall.
The company, one of three regional contractors in control of the project, is the second big “local service provider” to withdraw from the project in three years, after the departure of the consultancy firm Accenture in 2006.
Negotiations to “reset” the company’s £896 million, ten-year contract have been under way since last July, and although the cost of the contract had escalated to more than £1 billion, a deal had seemed likely as recently as last week. But NHS officials believe that the Japanese board of Fujitsu intervened, fearing that its potential losses could be much greater than its directors had forecast.
Connecting for Health, the agency that oversees the programme, said that it would issue a termination notice to Fujitsu, a move that could cost the Japanese-owned services company an estimated £340 million.
The project, now in its sixth year, has come in for repeated criticism over delays and fears for the security of patient information. But tough contracts have so far kept it broadly within its estimated budget of £12.7 billion. However, contractors will be paid only when services are delivered and working.
Fujitsu earned £256 million in 2006-07 for its work on the project, but it was the provider with the most outstanding payments due to it, and in some cases had not been paid more than 12 months after systems had been delivered.
The company is understood to have wanted either more money to provide additional local services or a return to the original, more limited, contract obligations. The Department of Health said yesterday that it terminated Fujitsu’s involvement “with regret” because it had not been possible to reach an agreement over this.
In a statement, Fujitsu said that it had withdrawn from negotiations as it did not feel that there was any prospect of an acceptable conclusion.
Stephen O’Brien, the Conservative health spokesman, said that the Government’s attempts to “ram through a top-down, centralised, one-size-fits-all NHS computer system” had come “crashing down around its ears”.
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Country-wide health information systems are needed to manage growing prevalence of chronic diseases, like diabetes. Look at all the benefits available to the Ministry of Health, and healtcare providers, in Belize where they have a country-wide health information system.
M Graven, Halifax, CANADA
Another fancy, badly planned scheme by the NHS gone severely WRONG. Or was it due to political pressure in the first place.
I too would like to know why we need a nationwide database other than to inflate the egos of certain individuals - a peerage perhaps?
M. Cawdery, Portadown, Co. UK, EU
I suspect that the real problem here is the people commissioning the project keep moving the goal posts. But who ever thought the idea was a good one anyway, bearing in mind this gov's record with Hi-Tec it was always going to end in tears, and so will the ID Card for the same reasons.
FEF, Tewkesbury,
2 down, and not enough options to fall back on once the other big boys fail. This is undeliverable and they need to recognise that now. This isn't even necessary, and they should have spotted that at the outset.
Mark, Birmingham,
Opt out from this disaster, A letter to your GP saying you wish to opt out from this project will do. It is totally unnecessary and will never work. All that is needed is a secure e mail system, so that if you are taken ill away from home, your GP can be contacted in a few minutes.
KW, Bognor Regis, England
I still can't work out if Fujitsu jumped or were pushed, but my best guess is that they refused to promise to achieve the impossible for little or no money. The two remaining can demand whatever they want.
Can anyone explain to me why we need a single nationwide database? Costing £200 per person.
Stephen Phillips, London, UK,
Heads should have been being clashed together a long time ago in this sad saga, blame NHS commisioning, blame contractors who have vastly overstated their ability and blame fragmented end users, squabling over their IT needs, but don't blame Mr Brown, it was never his brief!
RayB , Newcastle, UK