David Rose
Download 'Too Hot', an exclusive Specials track from iTunes
Dentists are calling patients back for routine appointments far sooner than they need to, in an effort to maximise profits, according to the Government's chief dental officer.
NHS dentists earn significantly more since new contracts were introduced in England two years ago but officials believe this could be because some are “playing the system”.
The National Institute for Health and Clinical Excellence (NICE) suggests that most healthy patients do not need a check-up more than once every two years. But Barry Cockcroft, the Chief Dental Officer, believes that many patients are being called back for unnecessary appointments as often as every six months, or paying extra for repeat visits for fillings, crowns or other treatments that could be given in one go.
Evidence compiled by the Department of Health suggests that as many as 800,000 appointments - one in ten - could be freed up for more needy patients.
NHS dentists saw 27 million patients in England during the past two years - 1.1 million fewer than than in the two years before the new contracts. In the first year of the new system dentists' average annual income rose from £87,000 to £96,000. For dentists who own their practice, earnings jumped 35 per cent to an average of £172,000.
Treatment costs are now divided into three bands: £16.20 for a check-up or minor treatment; £44.60 for fillings, root canal work or if your dentist needs to take out one or more of your teeth; and £198 for crowns, dentures or bridges.
Children and some adults are exempt from the charges and patients should have to pay only once, even if they need several appointments during one course of treatment. But dentists could abuse this by postponing additional treatments until after a subsequent check-up.
Recently, officials have compared NHS returns by dentists, which give each individual patient a code, to see how many people are attending repeat appointments. Mr Cockcroft is now discussing with local health authorities how to amend the contract so that patients are not overcharged.
A Department of Health source said: “Many patients have been seeing their dentist at six-month intervals for years, but there is no evidence to support this as clinically necessary.”
Abuse of the system is believed to be more prevalent in the South, where access to NHS dentists is more difficult.
“These dentists are seeing the same healthy patients a lot. Instead of recalling them every year or two years they are coming back every three or four months.”
There were no plans to prosecute dentists, the source said. “We don't want to get into trying to court martial people. We just want to stop it.” Peter Ward, chief executive of the British Dental Association, which represents dentists, said it had noted no evidence that patients were being seen more regularly than they had to be.
The Department of Health said: “Dentists are required by law to provide the best possible healthcare to their patients. If a patient has reason to believe that this has not happened then they can report them to their local primary care trust.”
Win a luxury weekend to Newcastle and its neighbour Gateshead, find out more here
Risk, resilience and embracing new technology
Industry sectors news at a glance. Interactive heatmap, video and podcast
Discover the power of collective thinking. Submit a solution and be in with a chance to win a Media Hub Home Entertainment System
The inside track on current trends in the charity, not for profit and social enterprise sectors
Everything the Business Traveller needs to know to make a better trip
Make the most of the summer and enter our fabulous photographic competition, you could win a £5000 holiday
Corsica is an island of beauty and contrast, an ideal holiday destination
Enjoy further reading from Travel to Fashion, Business to Sport, discover more




Shortcuts to help you find sections and articles
The clever way to lease a new car is with Car leasing made simple™
2009
per month on 36-month
Personal Contract Hire (PCH)
2008
42850
Car Insurance
£24,250 - £30,346
MI5
London
£60,000
The Environment Agency
Bristol
Up to £90K
Boots
Midlands
OTE £85k
Credit Protection Association
Nationwide Opportunities
Completely London
Luxury Condo's in Manhattan with NYC views
The best new homes in Wimbledon?
Nationwide
Fabulous Cruise And Cruise & Stay Offers Including Virgin Atlantic Flights Prices Start From Only £699pp!
Last Minute Cruise And Cruise & Stay Offers. Med From £499pp, Caribbean From £699pp!
5 star quality at a 3 star price.
8 fabulous Canadian cities ...you won’t find cheaper
Contact our advertising team for advertising and sponsorship in Times Online, The Times and The Sunday Times, or place your advertisement.
Times Online Services: Dating | Jobs | Property Search | Used Cars | Holidays | Births, Marriages, Deaths | Subscriptions | E-paper
News International associated websites: Globrix Property Search | Property Finder | Milkround
Copyright 2009 Times Newspapers Ltd.
This service is provided on Times Newspapers' standard Terms and Conditions. Please read our Privacy Policy.To inquire about a licence to reproduce material from Times Online, The Times or The Sunday Times, click here.This website is published by a member of the News International Group. News International Limited, 1 Virginia St, London E98 1XY, is the holding company for the News International group and is registered in England No 81701. VAT number GB 243 8054 69.
Just how is it possible for dentists to provide increasingly effective preventive care & advice while at the same time being vilified & compelled to see patients on a less frequent basis?
London dentist, London,
Well it is very easy to understand why this is happening. If you are being paid fixed amount for a work which you cant predict than definately you will not pass the limit over your finances.
NHS gurus has developed this UDA system in such a way that dentist will not do complext treatments.
Amit, London, UK
Under the old contract dentists were paid in arrears but under the new contract are paid a month in advance. Therefore in the first year dentists were paid effectively for 13 months work; how convenient for the goverment to criticise 'greedy dentists' collecting NHS charges to pass back to HMG!
Nick Pomfret, Witham, UK
First they spin against GPs, now it's the Dentists turn. Remember, don't bother to work hard to make a decent living in this country cos' everybody will hate you for it.
Andy C, Bristol, Britain
NICE didn't say that checkups should be every 2 years, it said that each patient is different, some might even need a review every 3 months!
This is the usual spinning of the facts.
Nigel Jones, Blandford, England.
That was the reason I stopped going to see the dentist about twenty years ago. Every time I went for a check-up - lo and behold! - I always seemed to require fillings! The last time that happened, I never looked back - like I said, it's been about twenty years. They must think we're all stupid.
Abdul Majeed, Bradford, West Yorkshire, UK
This is an example of outright bullying and spin.The DOH have picked a "combination" income between old and new systems.After this period 48% of dentists(the same as this year) could not hit their targets and had money TALKEN AWAY! There is no provision in the system for frequent prevention visits .
Paul Fitton, Nottingham, UK
in a culture of school absence witch hunting,to have no dental care within 17 miles is not ok,especially with council bus snipping which creates lack of access to services compounded in some areas with a known about NHS bypass pattern for medical care also,its expensive both for wallet and planet.
mary foord-brown, suffolk coastal,
Yes so they are. Every 6 months for an adult is just plain silly but you know, dentists must have their hand in your pocket just like everyone else.
judy, liverpool, england
My dentist never does anything in one visit, checkups have to be followed by clean and scrape on a separate visit and yet another for treatment. One visit one treatment is the norm for my dentist.
Terry, Newcastle,
I wonder how much private patients are being "ripped off". I have met far too many dentists, both NHS and private, who put their their income as their number one prirority and not their patients' dental health
Derek Jeary, Ripon, UK
I'm In PracticePlan, £8.95 a month, 2 checks a year plus a discount off treatments. DOH used to recommend a check once a year including a scrape & polish. They now say once every 2 years? Different people, different tooth problems. Sorry, forgot, we're not allowed to be individuals. NHS? Forget it.
Peter B, Warwick, UK
I gave up on NHS dentists years ago as they were trying to rip me off even then. My brother has just been conned and told that he had 2 courses of treatment when he actually had one, and had to pay an extra £50. They are overpaid and many just lie to make more money. The report is spot on!
Neil, Birmingham, England
As a DenPlan patient I get 2 dentist checks per year and 3/4 hygenist checks for ~ £18 per month, which includes any repairs - seems good value. The above is symptomic of this government's negotiating skills, and is almost academic in that very few people have access to a NHS dentist!
Clive, Reading,