Crossed lines with the Post Office

Troubleshooter helps a reader whose details were wrongly passed to a debt-collection agency

Millions at risk from wi-fi online fraudsters

Cybercriminals are turning to wireless technology to steal bank details

Police close down fake websites

Massive police operation closes more than 1,000 scam sites claiming to sell designer goods at bargain prices

A Question of Money

KI writes: My wife is 74 and keeps receiving statements from the Co-operative bank, although she closed her account there a year ago

Fame & Fortune: Helen Lederer

The comedienne, writer and actress says she splashes out under stress but saves more when things are more relaxed

There’s still a chance to reclaim overdraft fees

Despite the Supreme Court ruling, many can go through the Financial Ombudsman to reclaim fees

British Gas fuel tariff hike is just unethical

Troubleshooter helps a reader whose small social enterprise faced a huge increase in energy costs

Banks win double victory on bonuses and charges

Landmark ruling on overdraft fees comes on the day that plans for crackdown on pay were dropped, leading to consumer fury

Customer tells of excessive Halifax charges

Emma Green is unlikely to see £1,600 of charges refunded which have run up despite sometimes only being 75p overdrawn

And now for responsible borrowing?

Had the Supreme Court sided against the banks they would have looked for alternative ways of charging for their services

Millions left out of pocket

Customers could see major changes to their accounts now the banks have surprisingly won their battle in the courts

Would-be champion hopes for a rematch

The Office of Fair Trading could challenge the banks again after a suggestion from the President of the Supreme Court

Case study: 'I was charged £35 for going over my limit by just 75p'

Q&A - shock bank ruling

We explain how the shock verdict from the Supreme Court affects you

Homeowners warned about Council Tax scam

Fraudsters are turning up on doorsteps asking people to provide current-account details so they can receive a refund

A Question of Money

JM writes: My brother sold £12,000-worth of my mother’s holding in Shell shares through Equiniti but has not yet received the money

Disgusted consumers turn on ‘shoddy’ complaints watchdog

Financial ombudsman comes under fire as insider reveals litany of bad practices

Dental care: what you are entitled to

Do you know what you are eligible for on the NHS and how much you should pay?