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British consumers face the steepest increases in energy bills in Europe this year, as continental suppliers squeeze customers for extra profits.
Households in the UK are braced for fuel-price increases of 15 per cent -20 per cent, while consumers in Germany, Holland, France, Spain and Italy will see gas bills go up by about 5 per cent and electricity by about 7 per cent, according to figures compiled exclusively for The Sunday Times by Energy Advice, a market analyst.
Earlier this month, Npower hit customers on its standard tariff with rises of 17 per cent for gas and 12 per cent for electricity, and other firms are expected to follow suit in the next few weeks due to sharply rising wholesale energy costs – electricity hit a record high last week.
However, Npower’s parent company, RWE of Germany, is shielding customers in its home country from these increases. In fact, some German RWE customers saw a 5 per cent decrease in gas bills in November.
Though other suppliers in Germany have increased tariffs, the overall rise this year is about 3 per cent for gas and about 7 per cent for electricity, according to Energy Advice.
In France, the government-controlled supplier announced a mere 4 per cent increase in gas this year while electricity prices were kept on hold. Reports from Holland and Italy indicate rises of between 3 per cent to 5 per cent for both gas and electricity.
Mark Todd of comparison firm Energy Helpline said: “Britain has a deregulated market compared with most of the rest of Europe, which means we get bigger increases and bigger cuts. This gives European suppliers an ideal opportunity to skim off a bit more profit without customers noticing.”
Of eight European countries, including France, Germany and Spain, Britain saw the highest rate of increase for domestic gas between October 2005 and October 2006, when wholesale prices were rising – bills went up an average 39 per cent. It also had the sharpest decreases a year later as the wholesale price fell and tariffs went down 16 per cent.
Despite this, gas in Britain costs about 16 per cent more than in October 2005 if you exclude taxes, and electricity is up 15 per cent. This suggests suppliers have used market volatility in Britain to boost profits.
The Spanish firm Iberdrola, which supplies more than 5m UK homes through the Scottish Power brand, is making 22 per cent more profit for each UK customer than in its host country, according to Energyhelpline.
Energy firms claim bills are in general lower in Britain than on the Continent, but they nevertheless use several ploys to keep us paying more than we should. We show how you can beat the tricks of the trade.
Bag a secret web deal
One of the best tariffs is currently Scottish and Southern’s Price Fix, which caps rates until November 2008 – but you wouldn’t know it if you use online switching sites. The firm has withdrawn the deal from comparison sites because it is oversubscribed, but it will still be available on its own website until tomorrow.
The average bill on SSE’s Price Fix is £744 a year, compared with £740 on the best variable deal, the British Gas Click Energy 4 tariff – although the latter is likely to go up as British Gas is expected to announce price increases soon.
Scottish Power also officially withdrew its Price Fall 2008 tariff last week, but it was still available on its website on Friday.
Beat the regional apartheid
Energy firms have traditionally charged more in some areas than others, but the differences were more marked for electricity than gas. However, Npower and SSE now charge up to £45 more for gas in areas like London and the East Midlands than for customers in the southwest or northwest.
Suppliers blame distribution costs for the regional differences, but new research shows this argument does not bear scrutiny. The most expensive region tends to be the north east of England where the incumbent supplier, Npower, charges £1,043 a year for standard dual-fuel customers – £100 more than in the southeast.
As much of Britain’s energy arrives in the northern parts of the UK, distribution costs do not explain the difference.
The best way to beat the regional apartheid is to switch, but if you don’t want the hassle of constantly moving, Scottish & Southern Energy tends to be consistently competitive in all regions.
Demand back overpayments
Energy firms often overestimate your bills, and if you’re on a direct debit tariff, you could be paying £150 to £200 a year more than you should be.
About 30 per cent of UK households’ gas bills are based on outdated meter readings, according to comparison site Money Supermarket.
Check your own meter on at least a quarterly basis and log the details online. You can use your supplier’s website even if you’re not an online customer. If you find you have been paying too much, demand a refund. If this doesn’t resolve the problem, then complain to Energywatch, the energy watchdog (energywatch.org.uk).
Beware pricey fixed deals
With rising wholesale prices, energy firms are keen to push their capped-price deals, which promise to safeguard against bill hikes. However, these are set at a premium and not all are worth it. Other than SSE Price Fix 2008, current deals are Eon’s price-pro-tection tariff, which is capped until October 2009 and costs an average of £904 – £164 or 22 per cent more than the cheapest variable deal.
EDF’s fixed tariff until August 2010 costs about £963 – £233 or 31 per cent more than the best deal. Analysts said prices are unlikely to go up this much, but there are no guarantees.
Npower has recently launched a three-year fix that has a 7 per cent premium on top of its new standard prices, bringing the average price to above £1,080. Joe Malinowski at The Energy Shop said it is not worth protecting past 2009 as forward wholesale energy is trading about 5 per cent lower in 2010.
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Will everyone read the comment by Geoff Rawson. If we don't like the prices at ASDA we go to Morrison's, if they lose customers the change their prices. If we had an 'Energy Watchdog' who told us to move to one supplier and we all switched with him we would control the price. Geoff set up a web site
Tom, Lancaster, England
For the last 5 years British Gas have tried to increase my diect debit by upwards of 50% in October even though I was well in credit and on a fixed tarriff. This year they would not reduce their charge so I had to cancel the direct debit and pay more for the gas used. What a rip off.
David Evans, Oswestry, Shropshire
How will we all manage...those no longer in employment in particular???
I will be 60 later thgis year and miss out on the "Winter fuel payment" by 7 days!!! I had hoped that the £200 would help.
Does anyone know of a way round this...?????
Helep, Bromsgrove,
Dont pay by DD. I you do the old fashioned way of paying the quarterly bill by cheque or credit card you have more control. If they havent read your meter and you submit a 'customer reading' they then send a new ammended bill - and your own reading is frequently way below the estimate. I know you dont get the cheapest tarriff this way but you do have some control over their inaccurate demands
Alan Hutchinson, london, UK
Why don't we collectively choose ONE company, say one of the worst culprits ie British Gas or Npower and if we are one of their customers move away. If we are not a customer then make a point of NOT joining them. Lets hit them where it hurts because they certainly don't give a damn about us. If this works we can then move on to another company.
Geoff Rawson, Knutsford, Cheshire
Yes I agree - we are being ripped off but creating a windfall tax is just another rip-off and won't help us - just more money for more government quangos like energy watch who live up to their name "watching" energy prices rising!
Paul Roberts, London, UK
I have my electric and Gas from EBICo which none of the comparison sites can beat but when I tell people they have never heard of it,i nonprofit, green, one tariff and the cheapest
June, Hockley,
If you're fed-up being ripped off by these greedy energy companies, please sign the petition on the 10 Downing St website calling for a windfall tax on their profits. The link is as follows
http://petitions.pm.gov.uk/fuelwindfalltax/
Richard Madge, Bexhill, East Sussex
The comparison between the UK and the Continent made me laugh. I honestly thought I was reading the SUN´s online pages.
Rather than lamenting about the (in comparison) higher price increases over the last 2 years, it would have been more interesting and enlightening to learn from the article how the overall (absolute) price levels are and here, to the best of my knowledge, prices for Gas and electricity are still way below the level consumers suffer from on the Continent.
DUS
DUS, Chislehurst, Kent
British Gas are the worst and offer an appalling service - they won't reduce monthly direct debit payments. This produced a surplus of £400 a year - getting the surplus back from them was like getting blood out of stone and it was only after numerous letters and a complaint to energy watch and my local MP that they actually repaid my money whilst refusing to reduce my monthly direct debit (which was clearly far too high!). The reason they do this is so that they can earn interest on the surplus money - this is at the expense of their customers who are not earning interest on this surplus and are therefore losing money as a consequence!
R, London,
nPower, British Gas, Southern Electric, - ALL rip-off merchants and will stop at nothing and stoop to the lowest dirty tricks including lying to retain your business.
wendy stern, Sheffield, S. Yorkshire
I buy my gas and electricity from Powergen and manage my account online. Twice in the last 12 months I have obtained a refund in excess of £200 quickly, with no difficulty, and have been able to reduce my direct debit online to a level I am comfortable with.
I'm happy to stay with them as long as they remain competitive.
Michael Smith, Southampton, UK
I have had tremendous trouble with getting surplus, overpaid direct debits returned to me. I would advise anyone trying to do this to be particularly robust and tell them they that you don't actually bank with them, just buy gas or electicity. They also do not like you suggestng that the direct debits are set too highly and will resist to the last any attempt to reduce monthly payments. You have been warned !
Diddly Do, Liverpool,
Received a letter from Npower telling me that the Gas price would be backdated to the 5th January. Naturally I change to another supplier that day but it will take several weeks for the switch over to take place so I am forced to pay the higher rate during the coldest months of the year! Yes, we are being ripped off
John Schofield, Macclesfield, Cheshire