Clare Francis
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HIGH-STREET banks will finally appear in court tomorrow to defend “unfair” overdraft charges which cost customers billions of pounds a year.
Consumers could be in line for refunds of around £5 billion if the case, brought by the Office of Fair Trading, goes against the banks.
Eight institutions – Abbey, Barclays, Clydesdale, Halifax Bank of Scotland, HSBC, Lloyds TSB, Royal Bank of Scotland and Nationwide building society – have agreed to go to court after an OFT investigation last year questioned the legality of their unauthorised overdraft charges.
These are the fees levied by banks when customers go overdrawn without permission, exceed their agreed overdraft limits, have a cheque bounced or a direct debit or standing order declined because of a lack of funds.
The penalties can be as much as £39, and you can incur numerous charges if you exceed your overdraft for more than one day. In many cases people have been charged hundreds of pounds for slipping over the limit for just a few days.
The OFT decided that the charges were unlawful last year under consumer credit legislation, which states that while banks can levy penalty fees, they should cover only the administration costs involved. Banks are making an estimated £3.5 billion profit a year from the charges.
Following the launch of the OFT’s investigation into the issue, millions of consumers sought refunds from their banks. The consumer revolt is thought to have cost the industry around £1billion, with HSBC alone paying out £120m in refunds.
However, when the court case was announced last August, the Financial Services Authority (FSA), the City regulator, issued a waiver which meant that banks and building societies did not have to settle any more complaints until after the judicial ruling. The Financial Ombudsman Service has also stopped investigating claims for bank charges.
This decision has been widely criticised by consumer groups because while customers have had their cases put on hold, the banks are still levying the fees.
Martin Lewis at Moneysavingexpert said: “At the moment everything is working in the banks’ favour. The suspension of claims means they are not having to pay out any further refunds, yet they are still able to rake in huge amounts of money.”
A ruling from the court case is not expected until the end of April and if it finds in favour of the OFT, the banks are likely to appeal. Which?, the consumer group, believes that if this happens, people will have to wait until next year before the case is finally resolved and they find out whether they will receive their refunds.
In the meantime, consumers are being urged to continue submitting claims. The FSA’s waiver stipulates that banks should still assess claims made by people who are in financial hardship.
Anyone who has incurred charges as a result of a mistake made by their bank or building society should also have their complaint looked into now.
HOW WE GOT HERE
September 2006: The Office of Fair Trading (OFT) launched an investigation into the fairness of unauthorised overdraft charges.
May 2007: The OFT decided a more in-depth study was needed and announced a full-blown inquiry into bank charges. By this time, more than 1m consumers had written to their banks demanding refunds.
July 2007: The OFT and eight institutions agreed to go to court over the issue of whether bank charges were legal. The Financial Services Authority issued a waiver stating that banks and building societies did not have to deal with any more complaints. The waiver doesn’t apply to those in financial hardship or fees that were levied by mistake.
January 2008: The court case begins.
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I think banks should be made to put all overdraft charges on hold untill the outcome of this investigation is resolved , yet again it is the customer who is being hit in the pocket .
steven ratledge, corby, england
Most people hit by the charges are those trying to make ends meet (who do not have a cash cushion), and are least able to pay. How can the charges be fair when the minimum wage is approx £6 per hour? That means 5 hours work to pay for one mistake. The charges are in fact usurious interest rates. I'd like to see the Bank Chiefs going to jail for perjury in saying that these costs are justified. In the past the banks actually tricked people into going overdrawn by staggering information on balances and allowing card transactions to go through with insufficient funds. Was that fair? And, finally, those who say that charges are fair because people should be penalized for not being financially able are akin to Marie Antoinette saying, "Let them eat cake". They just want free banking at the cost of poor victims of poverty. I hate this attitude of kicking people while they're down. I also think that other fines, especially parking fines should reflect peoples ability to pay.
Charlotte Pike, London,
If the banks were completely upfront and transparent about these 'penalty' charges when the account was opened then I can see no harm in them. It behoves us all to exercise due care and dilligence in this financial relationship. It is not at the moment too difficult to arrange overdraft facilities as a stand by in case of problems. I have been hit with one of these charges being imposed that is why I now have these overdraft facilities agreed. It would be completely unfair if most account holders in credit (which they should be) were to end up subsidising the proflicate few who inccur unauthorised overdraft charges through lack of care.
Diddly Do, Liverpool,
They are unfair and far to costly just for going over drawn by a small amount. Banks should reduce these costs and refund all their Customers for these charges. Why should we have to pay ex amonut of charges instead of being charged once only a resonable cost and not £30.
Cheryl Cox, Walsall,