Clare Francis
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Britain’s high-street banks have sneakily raised the cost of their current accounts this year, despite a High Court showdown with the Office of Fair Trading (OFT), in an effort to squeeze more profits from customers.
The news comes as banks are expected to announce bumper results in the coming weeks. The “Big Five” – Barclays, Halifax Bank of Scotland, HSBC, Lloyds TSB and Royal Bank of Scotland, which owns NatWest – will report staggering profits of £39.05 billion for 2007, up from £37.5 billion the previous year, according to Brewin Dolphin, a stockbroker. In a time of global market turmoil this demonstrates how much the banks milk customers.
As the banks defended their overdraft charges in a High Court action brought by the OFT last week, new research revealed that they were already clawing back the potential costs of any clampdown on their fees.
Nationwide, HSBC, Smile and Intelligent Finance have all quietly introduced current-account charges that will net them an estimated £173m in extra revenue over the next 12 months, according to research by Moneysupermarket, a comparison site.
Smile, the internet bank, has caused outrage among customers by raising its authorised overdraft rate by 4 percentage points to 15.9%, while the rate if you are in credit has been chopped by a quarter point to 2.75 per cent. The cost of unauthorised borrowing has fallen 9 percentage points, but the unauthorised overdraft fee has increased from £15 to £20.
Meanwhile, HSBC subsidiary HFC was fined £1m for mis-selling loan protection insurance last week, in what has been branded an even bigger scandal than bank charges. We highlight the five worst rip-offs and show how you can get back at the banks.
Useless loan insurance
Loan insurance, which is supposed to cover your mortgage, credit card or loan repayments if you are unable to work, is one of the biggest moneyspinners for banks, yet many customers don’t even realise they have it – or know how much it is costing them.
Payment protection insurance (PPI) is routinely sold alongside mortgages by brokers and can add £72 a month to the cost of a £200,000 home loan – or £21,600 over a 25-year term – though analysts estimate nearly three-quarters of people won’t need it.
Institutions sell between 6.5m and 7.5m policies each year and rake in an estimated £5.1 billion annually in premiums, according to the OFT – more than from current-account, mortgage and credit-card fees put together.
In the worst cases, self-employed workers and housewives were sold the policies even though you must generally be in full-time employment to be able to claim.
The good news is that millions of people who have been mis-sold policies can claim a refund. There are about 20m PPI policies in Britain, and if 70 per cent have been mis-sold, as analysts believe, 14m could be in line for a refund, averaging £1,500. This means a potential bill for providers of £21 billion.
Mike Naylor at Uswitch, a comparison site, said: “This is potentially a massive scandal and you should fight for a refund.”
Current account charges
Banks make about £3.5 billion a year by charging us up to £39 when we exceed authorised overdraft limits – even by just a few pence. The OFT believes the fees should cover only the admin costs – roughly £4 – and is taking eight firms to court over the issue.
But there are already signs the banks will not take the challenge lying down, so prepare for an increase in the cost of your current account.
Clydesdale and Yorkshire banks, for example, hiked authorised overdraft rates 3.31 percentage points to 12.95% earlier this month, though their rates if you are in credit went down by a quarter point.
Kevin Mountford at Moneysupermarket said: “These recent changes highlight just how easy it is for banks to recover their costs.”
Sky-high mortgage fees
A homebuyer purchasing the typical detached property in the southeast, worth about £500,000, according to Halifax, could now pay £17,500 just to arrange a mortgage as lenders hike their charges to offset the credit crunch. This figure is based on Northern Rock’s two-year fix at 5.59 per cent with a 3.5 per cent fee. Nearly one in ten lenders now offer uncapped fees in a bid to boost profits.
Two years ago, borrowers paid an average of £450 to set up a mortgage. Today, the average is about £1,000, netting lenders an extra £1.1 billion a year in revenue, according to research from L&C Mortgages.
Opaque savings accounts
Savings accounts have never been more confusing, according to analysts, with banks luring customers with attractive headline rates, only to slash the interest if you don’t fulfil certain onerous conditions. The tactic costs savers an estimated £860m a year in lost interest according to Moneysupermarket research.
A&L’s Esaver is an easy access account that promises to pay 6.5 per cent – but you could earn just 4.28 per cent in certain circumstances.
You earn no interest in any month you make a withdrawal (expect July) and the rate includes a 12-month bonus of 0.35 percentage points. You would earn just 4.28 per cent if you made five withdrawals a year, including one in July, according to adviser AWD Chase de Vere. If you had £25,000 in your account and withdrew £1,000 each time, you would earn £490 less over the year.
Credit card tricks
In 2006, the OFT ruled that card firms could charge customers no more than £12 if they were late making a payment, or if they exceeded their credit limit. However, card providers have simply increased a raft of other fees and hiked interest rates to recoup the lost revenue. Recent changes are thought to be netting them about £30m extra a year.
Royal Bank of Scotland, for example, now charges some customers if they fail to inform it they have moved house. Annual fees are also creeping back – Lloyds TSB is charging £35 a year if you don’t use their card often.
Moneyfacts found that 125 changes had been made to credit-card rates and fees between September and November last year, including higher charges for foreign usage and higher balance-transfer fees.
MBNA’s Reward American Express use a common trick. It offers a 12-month interest-free period on balance transfers and you receive reward points every time you spend on the card. But purchases incur interest at 15.9 per cent after the first three months.
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Nice to know HSBC is cancelling it's overdraft facility and introducing a new one.........only, it has exact same terms as the old one and I will now get charged £25 set up fee for the privilege?????? Would have been nice to have more then 2 weeks notice to get my o/d paid off...now I have no choice
G, Romsey, England
Most of the talks I read in this column are on bank charges or fees for overdrafts. I have been charged by HBoS 39 pounds for a bounced cheque and another 39 pounds for a bounced standing order, absolutely no overdraft. Both were incidental and not due to inability to pay. The fact that the UK banks are greedy and opportunistic is abundantly clear. Their practice is often unethical and imoral. Unfortunately, now in their fight against the OFT, they are united which is quite rare among these rivals. This means we have little chance of wining.
Nonetheless, let me say "God bless the OFT".
Abbi Rassouli, Tokyo, Japan,
In addition to the five sneaky ways banks make money out of customers, let's not foget the long periods many (but not all)take to clear cheques despite the advent of electronic transfers etc - i.e.they have the use of the money in the interim, at our expense
Murray Steele, Ormskirk,
Also some banks fail to pay their legally adjudge debts to probably many of their customers who have taken County Court actions against the banks â and WON!
For just £8 anybody can obtain from Registry Trust Ltd a list of County Court Judgments (CCJs) lodged against any person or company - which is public information. Those who have access to online company reports such as FAME can see at a glance that as at 24/01/08 HSBC Bank plc has 68 CCJs recorded against it in the last 12 months totalling £218,471 with £201,429 remaining unsatisfied. An unsubstantial sum however when compared to Lloyds TSB Bank plc which as at 24/01/08 has 550 CCJs recorded against it for the same period which totals a whopping £1,354,703 with £1,247,189 unsatisfied.
I doubt that a bank would grant any lending facilities to me if I were to walk into one of their branches with a credit history showing unsatisfied CCJs in a much smaller sum than over One Million Pounds!
Lex Talionis, Chester,
Anyone taking an overdraft has to accept the consequences. The message has to be to learn to better manage ones finances and minimise debt!
Tony, Birmingham, GB
Heres a new one. On January 3 i purchased 130 Euros the FX currency Services At Marks and Spencer, at a cost of £100.31 using my Barclays debit card, however when receiving the bank statement the total amount deducted was £102.31. When querying this I was informed that Visa, the debit card company, was entitled to make a charge when used to purchase foreign currency, and not goods, despite the fact that the charge to me was in sterling. In future it would be far better to pay by cheque and avoid the use of plastic altogether.
Brian Priestley
B.B.Priestley, Mickleover, Derby, England
Re - Peter Taylor, moving to Nationwide... beware that Nationwide credit cards charge the same cash advance fee as Natwest (I've been caught out too!). It is only their debit card which does not charge when purchasing a foreign currency. An even better way is to take your nationwide debit card to Japan and withdrawal your cash from an ATM here - you can do so at any post office. No commission fees at all and an excellent exchange rate.
Antony, Tokyo, Japan
I recently moved a sum of money from my on-line savings account to my current account to cover a forthcoming credit card bill.
The money was taken from my savings account immediately but did not appear in my current account for several working days. I believe this is common practice but, firstly, why do these transactions take so long? Secondly, where is the money for those few days? Call me cynical but I suspect the banks may be profiting from this 'black hole'. If this is not the case I would be delighted to stand corrected, my faith in financial institutions (partially) restored!
Tina Lloyd, Nottingham, Nottinghamshire
A&L now charge an overdraft fee of 50p per day, for a max of 10 days (ie £5), whether you are overdrawn £0.01 or £1000. is this fair?
chubbs, cambridge, uk
Another way the Credit Card companies - the RBS Visa for example - are tightening the screws, is shortening the period you have to make the minimum payment, from round about 50 days to just over 20 !!!!!! By the time you actually receive the statement sometime it can be less than a fortnight !!!!!
John Robson, Edinburgh,
I never thought I would be writing in defence of payment protection insurance but a few years ago, my then husband was off sick from his job for three months and was then laid off when his condition didn't improve quickly enough for his employers. We had PPI on our car loan and it was a godsend, it covered our loan repayments at a time when we really had very little money and it saved us having to sell the car. The insurance company was surprisingly easy to deal with and the claim process was quick. Not all insurance companies are bad!
Heather, Edinburgh,
Clare
If an IFA or a broker gives a customer bad advice they can go to the Financial Ombudsman and demand recourse.
If someone cancels a PPI policy because this article tells them it's a rip-off, and then they lose their job or get sick, will The Times be willing to pick up the tab for their mortgage until they get back on their feet?
I think not!
Before advising anyone to cancel any insurance you should at least get them to review exactly what they are getting for their money and what alternatives they have.
Your 'experts' say 75% of people don't need PPI insurance - even if this were true then you could be telling 25% of your readers to cancel a policy which might be just what they need if the oncoming recession hits them.
Brian Brown, Bicester, England
Please add to your list of 5 ways to fleece the spread on foreign currency exchange rates notably the EURO which sells at 1.25 and buys ar 1.48
Captain J. Leeson , Wetherby, England
Re: Rip off. I have had a NatWest account for over forty years and currently have a NatWest Gold MasterCard, for the privilege of which I pay £100 per annum. I travel to Japan about once a year as an academic at the University of London and researched the best way to obtain Yen - Japan is a cash-based society and I wanted to take the equivalent of £1500 in local currency. I took the advice of your paper and ordered currency from Travelex Online at a very good rate with no fees. I had to provide a credit card number. My bank has charged me £37.50 for this. I phoned then and was told we always do this. I then wrote and got a letter telling me, basically: "hard luck, we treat this as a cah advance and charge you interest on a daily basis". I am in the process of changing my bank to Nationwide.
Peter Taylor, Billingshurst, England
Did anyone really think banks would not fight this challenge. All this claiming back overdraft charges etc seems barmy to me. As shown in your article, the banks have already increased charges elsewhere to ensure their profits don't dip. This whole scenario seems a complete waste of time and has all come about because there are so many financially irresponsible people about. 'I've claimed £5k back, i've claimed 2k back' i hear people say. I just look at them and think what kind of idiot goes overdrawn so much in the first place !!!
Andrew, Huddersfield,
No wonder A&L's Esaver account is internet based. I don't think that branch staff could keep a straight face trying to sell this product with customers.
If any sucker er saver falls for this product they deserve to be fleeced.
SRB, Abergele, UK