James Charles
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A new legal weapon came into force over the weekend in a government crackdown on unscrupulous companies that mislead customers or use aggressive sales tactics.
The changes, which the Government claims represent the biggest attempt to tackle unfair sales practices in more than 30 years, introduce a new blanket ban on unfair trading, the first of its kind in the UK.
The Consumer Protection Regulations also bring together 23 existing laws, which Trading Standards officers have used against cowboy builders, rogue traders and unscrupulous salesmen in the past. However, the new regulations, which could lead to unlimited fines or lengthy prison sentences, will be much easier to enforce.
A total of 31 trading practices are now specifically outlawed under the new legislation, including aggressive doorstep selling and bogus closing down sales. The Department for Business, Enterprise and Regulatory Reform estimates that about 750,000 businesses will be affected by the new legislation.
Gareth Thomas, Consumer Affairs Minister, said: “These new regulations will deliver better protection for consumers, cut red tape and put in place a simpler and clearer consumer law that will be easier to interpret and enforce.”
The Government is investing £7.5 million training new trading standards teams to enforce the new regulations. A wide range of sanctions are available to officers from both Trading Standards and the Office of Fair Trading, including the power to take companies to court.
However, the legislation has been criticised by some consumer groups for not going far enough. The National Consumer Council (NCC) has pointed out that similar laws introduced in Ireland have included a mechanism allowing consumers to take legal action against companies found guilty of illegal selling practices.
Carl Belgrove, senior policy advocate at the NCC, said: “These new laws represent a big boost to consumer protection, particularly for vulnerable people who are targeted by rogue traders. However, the one thing missing is a way for consumers to claim compensation when businesses act unfairly and we hope that will be remedied soon.”
The new regulations, which were approved by MPs in April, apply to all businesses that trade directly with consumers, from car salesmen to builders. About six out of ten consumers fear that they are likely to be treated unfairly by tradesmen.
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To rub salt into the wound, the rogue cowboy trader will be allowed to benefit from the fruit of his ill-gotten contract , even if prosecuted since the legislation expressly provides that the contract entered into with the consumer is neither void nor unenforceable.
James, Leyland, Lancashire
This is just another unjust law of course the right wing christian church will not be included even though it is not only unproven but proven to have been lying for centuries.
Sue Bennett, Newtownards, UK
Door to door is often the only way for small businesses to start. Have done door to door sales for many years, with many customers becoming friends. Glad to see attempts to remove the rogues, so that those of us doing a professional job, with quality products, are no longer tarnished by the rogues
Peter, NW UK, UK
Why not ban all door to door sales-people?
-And while we are at it what about prison sentences for spammers?
-And silent telephone calls.
-And boiler-room fraudsters.
-And junk mailers
In unregulated Britain the list of things to ban is infinite.
esward leigh, wigan, england
as fortune tellers etc come under this law, are we to assume churches will also be included?
while service collections are optional, tithes aren't.
rob, pembs, uk