Mark Bridge
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One in ten adults admits to having cheated on an insurance claim. Research out this morning from the Association of British Insurers (ABI) reveals that dishonest customers are scamming insurers out of more than £4 million a day.
The annual cost of insurance fraud to the industry is estimated to be around £1.6 billion. This adds nearly £40 to the average premium paid by honest policyholders.
The new findings dwarf figures released by the Association of Chief Police Officers in March, which put the cost of fraud to the whole financial services industry – including banks – at £1 billion.
The ABI interviewed nearly 7,000 adults as part of their study into fraud. The home was found to be the richest source for insurance cheats, with around half the cost of dishonest claims occurring under home contents and buildings insurance.
Opportunistic fraud – committed by someone who “bumps up” the price of damaged goods or exaggerates injury, for example – costs insurers more than £800 million a year. Common claims are for deliberate spills or cigarette burns on carpets or sofas.
In one of the more shameless cases cited by the ABI, a man supposedly unable to walk following an accident was photographed in his local newspaper collecting an award for leading goal scorer in a football team.
Nick Starling, of the ABI said: “Honest customers should not have to pay for the cheats.
“Insurers are committed to reducing the fraud problem. We are devoting greater resources to weeding out the cheats, and working together to detect and combat fraud.
“These figures highlight that greater deterrents, such as criminal prosecutions, are needed to discourage fraud. This is why we are calling for police forces to be given more resources so that fraud can be treated with the seriousness it deserves.”
The Insurance Fraud Bureau was launched in July 2006 to fight insurance fraud and operates a free and confidential helpline on 0800 328 2550 for anyone with information on suspected cheats.
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I am reading in disbelief the views people regarding insurance companies.
I for one trust my insurance company they perate under strict guidelines, people who cheat on claims should have the full weight of the law and much tougher sanctions then currently
Susan, Bucks
s, london, uk
Insurance companies are nothing more than fraudulent organisations designed to steal money from people as much as possible, for insurance that has so many exclusions as to be virtually meaningless. I mean, to qualify for a claim for burglary, everything orifice,door, window has to be secured like Fort Knox, 100% of the time, and if it is not, then you don't qualify for a claim if you are burgled. I am beginning to sound like Jeremy Clarkson....
Jeremy Warner, Bradford, UK
My Travel Insurer, Sainsburys Bank, raised my premium for annual worldwide insurance after I suffered a one-off mini-stroke 4 years ago. It was a relatively modest increase and provided cover for any further occurences, so I was happy to pay the additional cost. Last year, however, they advised me they were raising my premium by about 30% and that this wouldn't cover further mini-strokes. This year they've more than doubled the premium, and again this doesn't include cover for further mini-strokes. This is all in spite the fact I've been completely healthy in the last 4 years. Sainsburys Bank is unable to tell me what I'm getting for the increased premium, considering it doesn't cover mini-strokes.
Mike, Dundee,
When my wife was taken ill and rushed to hospital in Bavaria two years ago GE Travel Insurance did everything in its power to avoid paying even though it was only the second claim I had ever made on my Travel Insurance in 50 years. (The first was for a stolen handbag - £80). The claim was totally legitimate, backed up by my GP, involved only medical expenses in Germany for which there were hospital invoices and there was no reason whatsoever for doubt or question. In spite of that it took me a year, endless letters and a threat of the Financial Services Ombudsman to have my claim settled. The Insurance Companies might like to ask themselves why so many people are prepared to cheat. Perhaps it is merely tit for tat. Hands up all out there who trust insurance companies.
eric, harrogate, uk