Kathryn Cooper and Dipesh Gadher
Attend a special evening hosted by Mike Atherton
Homeowners are being overcharged by up to £50,000 in a mortgage scandal involving some of Britain’s biggest banks and building societies.
Evidence drawn up by an independent financial auditor reveals a catalogue of mistakes made by Nationwide, Alliance & Leicester and Abbey that led to some customers being overcharged interest for up to 15 years.
The blunders centre on repayment mortgages – the most popular type – as their complexity makes it hard to spot mistakes.
Last night Jim Cousins, a Labour MP on the Treasury select committee, described the evidence as “extremely worrying” and called for random checks on mortgage providers to determine the extent of the problem.
Out of more than 30 mortgages reviewed by BankCheck, an auditing firm, the interest charged on monthly repayments was wrong in all the cases – and always to the customer’s detriment. The lender never lost out.
In one case, a farmer was overcharged £56,520 by Nationwide following two separate mistakes, but the building society, blaming human error, only refunded the money after BankCheck high-lighted the problems.
Trevor Hillen, a director of BankCheck, said: “On the law of averages, you would expect 50 per cent of mistakes to be in favour of the customer and 50 per cent in favour of the lender. However, we always see them in favour of the bank.”
Although the lenders insist the problems unearthed by Hillen’s firm are one-off errors, normally due to mistakes in keying in data, they adopt very different procedures to monitor their mortgage accounts.
While Alliance & Leicester claims it reviews accounts and data on an “ongoing” basis to ensure interest and repayment rates are correct, Nationwide and Abbey admitted they do not make routine checks after the initial mortgage offer is accepted.
As repayment mortgages require monthly payments that include some of the capital borrowed, they are more difficult to calculate than interest-only loans.
One case involved a 46-year-old businessman who took out a £15,000 mortgage with Alliance & Leicester in the 1980s and was quoted an 11.75 per cent rate. It should have been 11.25 per cent, and the society continued to overcharge by 0.5 per cent for 15 years.
Alliance & Leicester says the wrong figure was keyed in and has refunded £2,189.
The businessman said: “I think people have every right to be sceptical about banks and building societies.”
Terry McDowell, 52, an aero-space engineer from Ballyclare, Northern Ireland, was undercharged by Abbey for a £19,000 mortgage taken out in 1982.
The mistake only came to light in 2004 when McDowell received a statement telling him the bank had extended his 25-year mortgage by six years. When he queried this, the bank doubled the repayment figure overnight. BankCheck calculates he is out of pocket by up to £7,000.
Abbey insists McDowell misunderstood the terms of the agreement, a view shared by the Financial Ombudsman Service when it reviewed the case. “Checks are built into our mortgage processes. We are confident that this process is robust,” said Abbey.
Alliance & Leicester claimed new computer systems meant the type of mistakes uncovered in the audit could not reoccur.
Nationwide said mistakes occurred in a “minority” of cases. “We are confident in the integrity and accuracy of our systems.”
Industry sectors news at a glance. Interactive heatmap, video and podcast
Everything the Business Traveller needs to know to make a better trip
Get ready for the winter sports season, with our resort guides and snow reports
We are backing British business, what is the confidence of the nation and what businesses are succeeding?
Growing demand for energy, oil that is harder to reach and the rise of carbon dioxide emissions. We examine the energy challenge
With rail travel in Europe on the rise, we review the benefits of travelling by train
In this special section we explore new food trends to help improve your dinner party and impress guests
Enjoy further reading from Travel to Fashion, Business to Sport, discover more




1998
£47,955
12 months for the price of 11 and a 5% discount.
Offer ends 31/11/09
Check your free Experian credit report before applying
Car Insurance
£100,000
Barnardos
UK
PwC’s Consulting practice helps businesses of all shapes and sizes work smarter and grow faster
PwC
£37,000
Department for Culture, Media and Sport
London
Currently £36,285
Department for Culture, Media and Sport
London
Moments from Battersea Park.
For sale with Winkworth
Find out about shared ownership.
See your free Experian credit report beforehand
Includes flights, accommodation with room upgrades, transfers city tours in Hong Kong and Bangkok.
PremierHolidays.co.uk
For your ultimate tailor-made ski holiday, click here
Get covered on your travels with a superb range of policies at great prices. Visit InsureandGo.com
World Class Golf, Spa and preferential Beach Club. Private estate overlooking West Coast
Villas from £275 per night inclusive of Golf
Contact our advertising team for advertising and sponsorship in Times Online, The Times and The Sunday Times, or place your advertisement.
Times Online Services: Dating | Jobs | Property Search | Used Cars | Holidays | Births, Marriages, Deaths | Subscriptions | E-paper
News International associated websites: Globrix Property Search | Milkround
Copyright 2009 Times Newspapers Ltd.
This service is provided on Times Newspapers' standard Terms and Conditions. Please read our Privacy Policy.To inquire about a licence to reproduce material from Times Online, The Times or The Sunday Times, click here.This website is published by a member of the News International Group. News International Limited, 1 Virginia St, London E98 1XY, is the holding company for the News International group and is registered in England No 81701. VAT number GB 243 8054 69.