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Hundreds of benefit fraudsters have been caught out by lie-detector technology.
More than 370 people were identified fiddling their benefits in Lambeth, South London. As part of the pilot project, Lambeth Council staff phoned 2,000 residents and used Voice Risk Analysis, which picks up tiny changes in the voice that show a person is lying.
Benefits staff then made further checks to see if claims needed investigation. A total of 638 people were investigated and 377 were caught lying and had their benefits stopped or decreased. A further 261 discovered they were not getting their full entitlement and in fact had their benefits boosted.
The project, run in partnership with the Department of Work and Pensions and professional services company Capita, has proved so successful that there are now plans to extend it.
David Ashmore, divisional director for revenues and benefits, said: “Lambeth has a clear and tough policy of zero-tolerance of fraud. This cutting edge technology is another weapon in our armoury.”

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How about using this on MP's when they put in their expenses claims? Or construction contractors bidding for public tenders? I imagine the former would get at least as much back as these benefit cheats in Lambeth, while the latter could actually could have given us some realistic tenders for (for example) the Dome, Wembley, the Olympics, the Channel Tunnel, etc. etc. etc. ad infinitum
Steve, London, UK
Is this technology actually allowed, surely this is going a little far. What next kitchen design companies using it to find out if you are telling the truth when they cold call you?
joe, Edinburgh, Scotland
Really, how do they know what may bring on a change in the voice? They are not able to see what is going on in the background of the person they have called.
Also, some people are just not comfortable using a phone, even in this day and age.
Another reason, is that the person called may not really have time to talk, but feel they have to, and begin growing more apprensive about how long it will take.
margie, victoria, australia
This story is lacking the necessary details to do a proper analysis, but taking it at face value (i.e. 638 people were flagged up as possible liars and those were the 638 investigated*), 40% of the people flagged up were in fact losing out due to ignorance. This raises a few questions.
If Lambeth benefits staff were to investigate 600 of those who weren't flagged up, would they find a similar proportion missing out?
How many of the 377 who had their benefits reduced had made mistakes as innocent as the 261 who had their benefits increased?
Is the issue not in fact fraud but rather that the system is too complicated? Note that at least 13% of those involved in the study were missing out.
* I hope this assumption is wrong, because otherwise the "pilot project" is of zero scientific value. In order to establish whether the stress detection technology is any better than tossing a coin or die, it's necessary to obtain estimates for the false positive and false negative rates.
Peter Taylor, Valencia, Spain
Why not try this out in the city, on the traders who started this economic crisis? Because there would be the usual outcry of money going abroad. Far better those big-time pilferers be caught than trying this further extension of this sinister society on those who, in comparison, do far less damage to society than benefit claimants!
Peter K Day, Doncaster, UK/ Yorkshire
Could we use it on Gordon Brown please
Charles Daniels, Lady Lake, Florida