Jon Ungoed-Thomas
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THEY range from the irritating to the inspired, but rail staff are being told to cut back on intercom announcements. They have been issued guidelines warning: “If you don’t need to say it, then don’t.” Some travellers say they enjoy some announcements as an informative or entertaining diversion to their journey.
One London Underground driver has been said to greet people boarding at Heathrow with the booming refrain, “Welcome back to life in the fast lane”, just before his train hurtles off into the tunnel.
Other commuters, however, are fed up with the “communication frenzy” and South West Trains has told staff to think twice before announcing. London Underground also announced last week it is curbing bulletins that “do not relate” to journeys.
According to Going Underground, a website that collects announcements, passengers at Holborn station waiting to board a train were told: “This is a train. Get on it. Go home. See you Monday.”
Another announcer at Baker Street warned: “The Bakerloo line is running normally today, so you may expect delays to all destinations.”
Some drivers use announcements to put passengers at ease. One driver said: “Hello. I am the captain of your train, and we will be departing shortly, we will be cruising at an altitude of approximately zero feet, and our scheduled arrival time in Morden is 3.15pm. The temperature in Morden is approximately 15C, and Morden is in the same time zone as Mill Hill East, so there’s no need to adjust your watches.”
Passengers on many overground lines object to the proliferation in information bulletins. They complain that electronic announcement systems, station staff, guards, drivers and buffet stewards compete for Tannoy time. Martin Odell, 54, a company secretary, who commutes between Haslemere, in Surrey, and Waterloo, said: “It is a frenzy of communication. There's even an announcement pointing out you can ask the guard questions. Some of these guards seem to think of themselves as DJs.”
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No, we need MORE announcements. This is one of the major problems on the Underground, that we passengers have no idea what is going on. We stop in a tunnel. Invariably there is simply no announcement. Finally there may be a message, then there is nothing again. I spent 35 minutes in a tunnel last month with only 3 announcements for the entire duration. People were panicking, two ladies thought they would faint from heat and lack of water, children were crying, and all we could o was stand there in a crowded tube, wishing the driver would come on the intecom and give us hope and assurance, but there was nothing.
Communicate with us!
Laura Roberts, London, UK
I prefer a fun, jokey driver any day to the pre-recorded monotony. It's nice that they can have a laugh and it always makes me smile, even when they say 'Welcome, have a great day'. Anytime a driver has made any comment deviating from 'this is your next stop' everyone around me has smiled or laughed too. To those misers who don't like it, get over it. A little humour goes a long way.
Salma, London,
God forbid the guards have a bit of fun while working. Can't have that! Put up and shut up! Have they considered replacing them with robots?
starling, Lancaster,
Why take away the one last good thing about public transport!? On a recent train journey back home, the buffet steward made every announcement in the form of a short rhyming poem. Inspired, really brightened up my journey.
Beccie, Lancaster,
Given the choice between a jokey announcement from a live person or a pre-recorded announcement, I'll take the live one any day.
The announcements on the Docklands Light Railway, designed, I know, to help passengers who can't see clearly, drive me to distraction because they're made up of different words and phrases cobbled together, giving completely the wrong emphasis on words. For example, the word 'is' has been recorded separately so it can be fitted into the announcements as and when needed. But this leads to:
"The next station ... IS ...Bow Church".
Dreadful. I'm almost tempted to buy an iPod to drown it out.
Jan, Essex,
Can someone please pass this article to Eurostar?!
Amelie, London, England
Southeastern's Electrosauna 375s even have a recorded announcement advising passengers to listen to announcements...
Apart from that lunacy, we have to endure at least three hectoring announcements at every stop. On a 10-station commute that's 300 ding-dongs and 300 spam announcements per week !
Fortunately the Networkers don't have an automated spam system, so you may be lucky enough to have a driver that allows an interruption free journey. But their ding-dongs are dangerously loud.
I'm all in favour of helping people with disabilities, but common sense has been left far behind. A sensible compromise would be to announce route information on the platform shortly before the train arrives, and to announce just the name of the current station in alternate coaches.
Gerry, Kent, England
My train journey from Epsom is full of annoying announcements:
Warnings about beggars, asking us to tell a member of staff if we see one (what, and lose my seat?)
Pointing out that travelling without a ticket it bad
Invites to talk to the guard if we have any questions.
The current stop, the next stop.
Mind the gap.
Don't try to get off the last carriage on certain stations.
This happens every day.
Dino Fancellu, EPSOM, Surrey