Ben Webster, Transport Correspondent
Download 'Too Hot', an exclusive Specials track from iTunes
A Chinese rail company that runs more than 99 per cent of its trains on time is to take over services on a network of lines in London.
MTR, which operates in Hong Kong and is owned mainly by China, will double capacity on what will be known as London Overground.
More than 400 staff will be recruited to ensure that all stations are manned throughout the day on the network, which includes the North, East and West London Lines. The lines are currently run by London Underground and National Express.
The Oyster card prepay system will be introduced on the national rail network, guaranteeing that passengers pay the cheapest fare available.
Ken Livingstone, the Mayor of London, rejected bids from some of Britain’s biggest train companies in favour of MTR, which has never run trains outside China.
The contract allows the mayor to set all types of fare and to dictate almost every aspect of the service, including frequency, number of staff and even the colour of the trains.
He was seeking similar powers over all trains in Greater London. He said: “We hope it’s the first of a series of transfers of franchises over the next decade, so gradually all suburban rail services in London can be brought up to the standard of London Overground.”
The trains that MTR will operate from November 11 had been badly neglected. “There has been a disgraceful quality of service and last time I used it none of the seat covers were attached to the seats. The new operator will be concerned not with clever marketing or repainting trains but with meeting the performance regime. This isn’t privatisation. We are merely hiring this firm to manage it on our behalf. If they fail to run it to the standard we want, we can take it off them.”
MTR, which will run the service in partnership with Laing, operator of the Chiltern franchise, has agreed to run 94 per cent of trains on time by 2012 or pay a penalty. Jeremy Long, head of MTR Europe, said: “We plan to introduce the same inexorable attention to detail which is the key to the success of the Hong Kong network.” But it would not be possible to achieve Hong Kong levels of punctuality because the London network also had to cope with freight trains and the tracks were not controlled by the same company.
In 2009 MTR will introduce a fleet of trains on the Gospel Oak to Barking line and add an extra carriage to trains on the North London Line and increase their frequency.
Win a luxury weekend to Newcastle and its neighbour Gateshead, find out more here
Risk, resilience and embracing new technology
Industry sectors news at a glance. Interactive heatmap, video and podcast
Discover the power of collective thinking. Submit a solution and be in with a chance to win a Media Hub Home Entertainment System
The inside track on current trends in the charity, not for profit and social enterprise sectors
Everything the Business Traveller needs to know to make a better trip
Make the most of the summer and enter our fabulous photographic competition, you could win a £5000 holiday
Corsica is an island of beauty and contrast, an ideal holiday destination
Enjoy further reading from Travel to Fashion, Business to Sport, discover more
Shortcuts to help you find sections and articles
The clever way to lease a new car is with Car leasing made simple™
2009
per month on 36-month
Personal Contract Hire (PCH)
2008
42850
Car Insurance
£24,250 - £30,346
MI5
London
£60,000
The Environment Agency
Bristol
Up to £90K
Boots
Midlands
OTE £85k
Credit Protection Association
Nationwide Opportunities
Completely London
Luxury Condo's in Manhattan with NYC views
The best new homes in Wimbledon?
Nationwide
Fabulous Cruise And Cruise & Stay Offers Including Virgin Atlantic Flights Prices Start From Only £699pp!
Last Minute Cruise And Cruise & Stay Offers. Med From £499pp, Caribbean From £699pp!
5 star quality at a 3 star price.
8 fabulous Canadian cities ...you won’t find cheaper
Contact our advertising team for advertising and sponsorship in Times Online, The Times and The Sunday Times, or place your advertisement.
Times Online Services: Dating | Jobs | Property Search | Used Cars | Holidays | Births, Marriages, Deaths | Subscriptions | E-paper
News International associated websites: Globrix Property Search | Property Finder | Milkround
Copyright 2009 Times Newspapers Ltd.
This service is provided on Times Newspapers' standard Terms and Conditions. Please read our Privacy Policy.To inquire about a licence to reproduce material from Times Online, The Times or The Sunday Times, click here.This website is published by a member of the News International Group. News International Limited, 1 Virginia St, London E98 1XY, is the holding company for the News International group and is registered in England No 81701. VAT number GB 243 8054 69.
I'm a Hong Konger and I'm glad to hear that MTRC set its operation outside of Asia. My only concern is that MTR may not be capable of terrorist attack which has never happened in Hong Kong.
Timothy Lee, Hong Kong, China
Once the performance criteria have been defined by the Mayor, well then, obviously, the train company works out how much its going to cost and then adds a bit for profit. Or maybe they get a fee for management of the service to the agreed standard with bonuses for exceeding the quality without letting the costs rise.
Whats so clever about this? Nothing. If only our other assets (like water, power, and even BR) were managed like that. We'd still own the assets and they would be working dammed hard to ensure their contracts were renewed every few years. Oh the the Tories wouldn't have sold off our assets to prop up their bankrupt country and not have had cushy jobs to go to after leaving ministerial positions.
Rami, London, UK
I've been lucky enough to have used the MTR system in Hong Kong and if they can achieve similar standards here, then they should let them run the whole of the tube network. The system in Hong Kong is brilliant and really state-of the-art.
When returning from there to London its deeply embarrasing and depressing, its like coming back to the 3rd world.
Vivek, London,
The MTR network system in HK may well operate on a smaller and much more modern scale in comparison to London's train and tube network, however having utilised the MTR on a number of occasions, they have constantly delivered efficient, punctual and secure train services. With air-conditioning; up-to-date TV news, immaculate trains (it is illegal to consume food and beverages), clean non-fabric seats, visible competent staff on all train platforms and stations, surely this is a dream for every commuter. The Major clearly wants concrete improvement in our transport system (and it couldnt get any worse) why surely, we can only aspire and learn from those who have successfully delivered results.
D, London, UK
I travelled on the Hong Kong underground eleven years ago and it certainly seemed very efficient. However, the proposed "Overground" system in London seems to have been cobbled together from a mixture of old BR and LT lines with a few new links. The proposed extension of the East London line to Croydon, for instance, will simply involve a takeover of existing Southern tracks, as far as I can make out. I can't see any way it will work with the frequency and efficiency we associate with the world's best metro services.
Barry, Wallington, UK
They will dictate the level of price incrementation performed by the Mayor of London by conditions and warranties within the contract. The penalty would be breach of contract and you certainly see that the Mayor of London would not wish to be found to be in breach of contract.
Tony Parkins, Wirral, England
It's a bit much to describe it as the Chinese running the trains. MTR, originally a Hong Kong company and still based there owes much of its success to the British Expats who ran it whilst under British rule. The vast majority of the engineering of its infrastructure in HK and the running of this infrastructure was at the hands of British trained engineers applying British design codes. Its punctual, clean and efficient and this is attibutable to the management over the years and to the workforce (mainly HK Chinese) trained under them. They are well suited to tackling London but it will be their hardest task to date as Londons infrastructure is far more complex.
Jack, cardiff,
I'm in Hong Kong on holiday right now and can indeed say the MTR is fantastic. It's very cheap and the trains are very frequent and always clean (it helps that they have banned drinking and eating on the trains with a HK$5000 fine). I say let MTR run the entire tube network.
Matt Williams, London, UK
Question: If the Mayor of London is to be able to set fares, frequency, and number of staff , how can MTR or ANY company be able to operate in a manner to ensure they make a profit?
Bob Evans, Anaheim, California
The 'cheapest fare' is a joke. Once paper tickets are phased out, oyster prices will continue to rise. Train's are too expensive, although we're forced to either use them or pay £8 plus extortinate parking fares if we want to drive in to London.
SK, London,
The MTR works here in Hong Kong, because it operates in densely populated areas, spewing out trains on circular tracks at train frequencies of one every 2-3 minutes. The majority of it's trains are underground, and as you say it manages it's own tracks and doesn't carry freight. Vandalism is non-existent (I don't say virtually, because in 15 years of travel I haven't come across one incident) and crime such as muggings unheard of. MTR have been using a contactless payment card for over a decade so 98% of users travellers don't buy tickets. On top of that there is a high level of public accountability that whenever an incident occurs on one of the trains, like the recent fire that occured on one of it's transformers that disrupted service on one track for maybe a good 2 hours, the incident gets escalated to the highest levels of government.
Put the MTR in London however, and you might get a better service, but don't expect any miracle cures. The conditions just aren't there.
Mikios, Hong Kong, China
Owned mainly by China? The HK government has always been the majority stakeholder, a fact that can be readily accessed on Wikipedia. A little bit of research please.
Don, Hong Kong,