Dominic Kennedy
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The Government was accused of a fresh security blunder yesterday after Britain’s top taxman sent millions of parents an apology letter containing sensitive personal data.
Anti-fraud experts and police urged people to destroy the letters, which contain each claimants’ name, address, national insurance and child benefit numbers. Criminals use such information to open bank accounts, claim benefits and apply for passports.
Nigel Evans MP, chairman of the All-Party Parliamentary Group on Identity Fraud, said that the taxman’s latest error would come like an early Christmas present to conmen.
“A million letters go missing every day; there are households of multiple occupation,” Mr Evans said. “There are people paid to rummage in people’s bins: they will know that information will be lying in the rubbish over the next few days. Fraudsters can sit on the information for some time so people should check their bank accounts carefully.”
The 7.25 million letters began being sent by second-class last Friday and will continue being posted for seven days. Any parent who fails to receive one is asked to ring HM Revenue & Customs on 0845 302 1444.
The messages say sorry for last week’s security blunder when tax officials admitted losing two CDs, containing 25 million families’ bank and benefit details, in the post.
Apologies are being sent in the name of Dave Hartnett, acting chairman since Paul Gray resigned over the missing discs scandal.
“I would like to offer my personal apologies for any worry or concern this data loss may cause you,” Mr Hartnett writes. “I can assure you that all efforts are being made to ensure that such a loss can never happen again.” Unfortunately, his mass apology has immediately delivered some of that same confidential information straight into the wrong hands. Tina Young, 29, of Seghill, Northumberland, innocently opened one of the letters and found the private details of a woman who had moved away two years ago.
“It’s unbelievable. I’m panicking now because I haven’t had a letter with my own details and who knows where that could be or who’s got it?” she said. “To mess up once is stupid but to do it again is disgusting. I called Revenue & Customs straight away but they were dismissive. I don’t think they’re taking this seriously.”
Revenue & Customs blamed parents for letting the details fall into the wrong hands, saying that claimants should have provided up-to-date addresses.
“People who haven’t told us that they have moved house: their letters are going to the latest postal address that we have for them,” a spokesman said.
“The letter doesn’t include any information that anybody would use unless they were determined to steal your post – and if they were, they would steal your bank material, rather than a letter from Revenue & Customs.”
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Is there a CD with the letter ?
Prav, London,
How intresting that only now are these errors coming to light. and what a rush of catastrpohics events, ballsups, and potentially criminal errors..Not being a cynic obv i wouldnt like to suggest that the mighty Murdoch has deemed labour a busted flush and now his media empire is "outing" them.. an without Murdoch on-side no party can hope to win.
zugerman, zurich, switzerland
bottom line is that the goverment or its agencies should not send unencryped data by any means. i have used TNT and DHL and on many occasions they have been proven to lose packages as a second nature!
procedures should be in place to protect our private information, clearly this is a major breach of that, financial organisations are bound by law to ensure that this information is stored in a secure manner!! they should be trialed for their negligence.
jon, cardiff,
Sorry, why did "Tina Young, 29, of Seghill, Northumberland, innocently open" a letter that was addressed to somebody else? Of course a letter addressed to somebody else had somebody else' details!
Nick, London,
Of course it is up to individuals to protect their personal information when in their possession.
It is equally the responsibility of banks, insurance companies, government departments etc to protect this information when in their possession, including when in the post.
Why was it necessary to include this information in a letter of apology?
Why do government departments and banks use envelopes marked with their name and/or corporate identity so readily identifiable by anyone on the lookout for this information?
Plain, white envelopes please.
R Bingham, Lauzun, France
I could not believe what I was reading. All my details clearly stated.
The time is right .
Brown has got to go
Anthony Box, Wretton, Norfolk
Is it just me who thinks this has blown up out of all proportion? Everyday I receive letters with my bank account details on, or credit card statements.
Most of the child benefit claimants affected by the data loss also receive child tax credit. This has to be renewed annually, so claim packs are posted out to all claimants shortly before the beginning of April. These contain all of the same information as in the apology letters and it is obvious what they are from the envelope. These packs are in the post every year and no-one worries about those falling into the wrong hands. I always shred all my mail, so I am security conscious, just think this is too much fuss to make.
Kate, Dursley, UK
no wonder the uk is seen as a bit of a joke, and an easy country to milk., a great country to live in as long as you are not english
Chris Clay, Wolverhampton, West Midlands