Dominic Rushe
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FOR more than a decade, eBay has functioned as a global jumble sale where browsers can buy and sell everything from bric-a-brac to a Gulfstream jet.
So far-reaching has eBay’s appeal become that millions have taken to disposing of their wares on its online pages.
Now, however, the internet auction site is facing a revolt from some of the individual internet users that helped to establish it as a worldwide brand.
Sellers are threatening to boycott eBay because of fee rises and rule changes which they say favour big business and will dismantle the site’s give-and-take “community” element. This was credited with establishing the bedrock of trust to enable strangers to buy and sell each others’ goods anonymously.
A worldwide one-day boycott of eBay, which has annual revenues of £3.8 billion, is being organised for May 1 and British users of the site are among those intent on implementing it.
“UK sellers feel beaten at every turn. And eBay’s attitude is ‘play by our rules or don’t play at all’,” said one seller.
The internet giant was founded in 1995 and its celebrity users include Sir Paul McCartney, Johnny Depp and Cameron Diaz - Cherie Blair has admitted to bidding for shoes online.
The changes are being introduced by John Donahoe, who took over as chief executive last month. He has said he wants to upgrade eBay’s image from a flea market to something more like a shopping centre.
Until now, eBay traders have been able to rate each other’s conduct on the site, thereby enabling other users to judge how trustworthy they are. The system is vital in allowing small sellers to build a good reputation. It also allows them to post responses to abusive or untrue comments written by buyers.
From next month, however, only buyers will be able to post comments on the service they have received. This will leave sellers with no reply to postings that damage their reputations.
The sellers argue that the move is an excessive attempt to professionalise the site by imbuing it with the attitude that “the customer is always right” rather than the trades being a matter of give-and-take.
A British eBay trader using the name "tonyl 1586" said in an online posting: “The changes will allow buyers to be more honest when leaving feedback, it will also allow them to be more dishonest about it, too. They shouldn’t be taking money from people in the first place if they think they are bad sellers.”
The suspicion that eBay is favouring big business was sharpened in February when the company made changes to its charging structure.
The cost of listing items for sale was cut by up to a third, but the fee payable on completion of the sale - based on a percentage of final price - rose from 5.25% to 7.25%. Those who sell large quantities of items through the site can qualify for discounts of up to 40%.
“We are a marketplace founded on trust. While that is a very powerful proposition, it does mean that if people have a bad experience on our site, caused by a poor seller, then they will no longer use the site,” said Vanessa Canzini, a spokeswoman for eBay.
“Clearly, this is in no one’s interest, least of all our sellers, so the changes we announced recently are unashamedly focused on protecting buyers.”
Canzini said the site was not trying to alienate small users and that most sellers would see their overall fees stay the same or even decrease, while malicious comments from buyers would be removed by the company.
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i find selling on ebay is very poor these days buyers seem to complain just for the thrill of it i belive and ebay just bullys the seller and simply doesnt want to know i actully lost money and had nothing but greif from abusive sellers and ebays and paypal fees our disgusting
s baines, plymouth, uk
eBay should remember who pays for their wages. It is the sellwer and not the buyer. The seller pays a listing fee PLUS a reserve price fee PLUS a final listing fee PLUS fees to PayPal (also owned by eBay) for money changing hands. I have lost faith in eBay since their new feedback system was created
Jack Polubinski, London, UK
I had 100% feedback rating for 6 years until now. One "buyer" who purchased from me advised that the item was faulty. I offered and gave FULL REFUND. The "buyer" then left neutral feedback which reduced my 100% rating. The item on testing was found to be working ok. I could not reciprocate! Fair?
Jack Polubinski, London, UK
Ebay are destroying what makes ebay fun....the little unique sellers. I wont be using ebay as much to sell anymore, its too expensive and leaves a good seller with no comeback to dodgy buyers. I think sites like Ebid and Tazbar will be getting alot more custom shortly !
E Austin, Kent,
I sell in the business office and industrial category, 509 with 99.9 positive. I have already lost over £150 through paypal when I used to use them, I am now told by ebay paypal is the ONLY method of payment allowed in this category, and compulsory on all listings. I will not be using ebay again
Mark, exeter,
If people are so upset with Ebay why not move to Ebid.com, listing with them is free, final value fees are low and even non-existent if you don't use the extra features plus they have a few things like 'Happy Hour' auctions for quick bidding.
Only drawback is trying to get more buyers aware of Ebid
Kev, Leicester, UK
Ebay, Cannot be trusted, in my view, not a safe place to trade, I was a pseller (astro941) and moved my 200+ listings with +r 2.000 positive fback to Ebid. I have written to the people who I have purchased items from on ebay reminding them that I will no longer be buying from ebay listings.
Les Smith, Pontefract, West Yorkshire, UK
Ebay are RUDE, they are unreasonable and agrumentative, they're forcing out individuals and hiking up prices, I'm going elsewhere, usednappies.co.uk are trying to encourage people to sell their baby goods on their. So BYE Ebay I'm off!
Cheryl Spittles, Aylesbury, England
Was a Silver level Power Seller --- selling electronic parts - radio gear etc... the changes announced in Feb of 2008 were the last straw.......................I have joined the Boycott and have moved most of my customers to ONLINEAUCTION .COM
MAY 1 and BEYOND
Gerald Caouette, Edmonton, Alberta , Canada
I hear opportunity banging on the door! Where is a competitor to rise up and take the market that eBay is abandoning? If there is no one who steps up, then it would tend to show that eBay has taken prudent business decisions in its fee restructuring.
Like craigslist, eBay has had to get much more 'corporate' as it has been invaded by the unscrupulous and the untrustworthy. Too bad.
That said, I've found eBay to be overly complicated to deal with, their website confusing, and the whole rah rah annoying.
Now would someone else please also start a competitor to Paypal? It's a great idea, works well, saves money for its users.
Competition! What a great idea!!
jca, California, USA
Email sent to Australian Sellers (only) from eBay Australia 10 April 2008:
"From 17 June you [sellers] will only be able to offer PayPal on your listings and pay on pick up (i.e. paid for when picking up the item). Pay on pick up can only be offered in conjunction with PayPal. No other payment methods will be permitted.
***
Disgruntled Ebayers here are protesting via an appeal to the Australian Competition & Consumer Association who are apparently investigating.
Our posts on the Australian Ebay discussion boards are being censored and members banned from posting for voicing their objections. Apparently we will be the test market for around the world where they wish to force Paypal on all Ebay transactions under the false banner of "safety".
Also a petition here:
http://www.petitiononline.com/mod_perl/signed.cgi?ebayau&1
All support from Ebayers elsewhere is welcome. It WILL be YOU next on Ebay's agenda!
H Phillips, Brisbane, Australia
This is indeed more than a one day Boycott. It is an indefinate boycott. Even if Ebay addresses my personal grievances, I think I would be leery to go back with all of the bad feelings that this has caused between the buyers and sellers.
My buyers were the BEST! I never had problems with them and I hope they think the same of me. It is a shame that the warm and fuzzy place I loved named Ebay has developed into a uncaring mega-corp which turned the whole community on its ear in the quest of more money.
Lois, Massillon, OH USA
I can see what he's trying to do and in a way it does have it's advantages.
As it stands now, if I make an immediate payment on an item but leave the seller a neutral or negative for some reason, the chances are the seller will leave me a neutral or negative in revenge.
However, ebay is full of strange people who will complain at the drop of hat. I've seen negative feedback left because they didnt get their purchase the next day!
Sellers not being able to respond to such unreasonable complaints will be a problem
Phill, The Wirral, England
Ebay has many problems and issues including the ease in which its security is being breached every single day and thousands of sales are being ruined by these "bogus buyers" who have hijacked accounts. Ebays other problem is that it has treated its sellers like dirt for years knowing that whilst it holds a large chunk of buyers, sellers will put up with ebay and list goods on its site. We have seen recently where an alternative (for books,music etc) is offered by a viable alternative website (Amazon) then ebay sellers leave ebay in their thousands. There is a strong rumour in UK sale rooms that a new type of auction site is to be launched on 1st July 2008 - it will only charge £20 per year and you can sell as much as you like, the site will have more security than ebay and it will sell only art. 2 months later they will launch a sister site selling antiques then 2 months after that they will launch another specialised site etc etc. I CAN'T WAIT TO LEAVE EBAY !!
Chris Knowles, Accrington, Lancashire
Hi , I am in Australia, ebay over here has from the 17th June will only allow payments to be made by Pay Pal or COD.
No more direct deposit or postal note. We have been leaving in droves, to a good old aussie website called www.oztion.com.au
I agree, they don't want the small sellers, but forget they are loosing money everyday. By the time they find out, they maybe too late for us to go back.
Pam
pam ogilvy, Bundaberg, Australia
Kudos to all who see how it really is with the big E. Only a very few high rollers will have their listings "found" in searches. Most everyone else wil be be deep sixed. Sellers will be wasting money spent on listings that will not be found. Not to mention money will be held in paypal accounts whenever E chooses and there will be no recourse. In short they will be making up the rules as they go along and tough if you don't like it. They will do whatever they want anytime they want. Can we say communistic! I too would like to put in a good word for etsy and Wagglepop.com.
Rhuan, Mansfield, Ohio USA
I've been a small seller on Ebay for many years, I have 100% feedback rating, but it is no longer worth my time or effort to continue selling on a venue that only cares about the satisfaction of the buyers. Ebay is under the mistaken impression that the buyers are their customers. The fact is that we, the sellers, are Ebay's customers. The sellers pay Ebay and Paypal fees, not the buyers. The buyers are the sellers' customers, not Ebay's. Ebay doesn't sell the merchandise, the sellers do.
By taking away the right of the seller to leave appropriate feedback for the buyer Ebay will bring nothing but hardship on any seller that continues selling on their venue. Mr. Donahoe states that he wants to get rid of the fleamarket atmosphere Ebay has been known for all these years. His decision will destroy Ebay. If not for the fleamarket atmosphere, Ebay would not have grown into the largest online auction venue. Ebay's future? No sellers = no buyers = no Ebay.
Pam, Havana, FL, USA
Last week, ebay suspened many sellers (myself included: yesdnil79) for 'seller non performance'. My feedback is really good but incl a neg left in error and one from a non paying payer in retaliation to the neg fb I left for them.
Plus, I'm a small seller, and people dont have to leave fb, so they said I was in excess of 5% (bad fb as a % of good) at the 90 day period under review and so ALL listings were ended. Its completely silly as categorises fb not related to non performance with that which does.
A few days later, they have reviewed (looking at the comm boards, many people unfairly 'judged') but we / I have to now relist all the items as they are 'lost'. Plus it affected my faith as see it will probably happen again cos fb changes so silly.
There's no right to appeal and you can't call Trust and Safety (the dec makers). But it will lose ebay £ so feel sure they will change.
They listen to the turkeys and ask if they want to vote for Christmas. Wheres the balance?
Lyndsey O'Grady, Reading, Berkshire
Shame, shame, shame Ebay....but we have in Australia a brand new Auction site that will welcome you with open arms
called.... downunderauctions.com.au and is for all the battler's who still love to make a few $$$$'s without the fees...go take a look and join today, there about to start major advertising Australia wide.
Kitty Larson, Tasmania, Australia
Vanessa Canzini, the spokeswoman for eBay needs to be on the small business end of it all. I listed on average about 300 items a month, not much, but it made a viable increase in my income from my embroidery site alone. I listed cd's and individual embroidery designs for a flat rate (very low) s&h rate. Now I sell on onlineauction.com because the fees for selling on eBay were outragious. Dollarstitch.com is a small family owned embroidery buesiness that depended on the added income from eBay, but not any longer. With the USA economy weak, they SHOULD have lowered ALL fees, but decided to raise them in the end..sad..so sad to see a website built on the backs of people like myself turn its back on all of us for profit..and in my personal opinion...its ALL about profit. I myself stopped using eBay at all, and now use onlineauction.com to shop. Please list, and visit that site I need to purchase a few items and WONT use eBay any longer..ever.
Bart Perry, Watson , Oklahoma
There are so many upset sellers and buyers on ebay at the moment. We helped to make the auction site what it is.
Ebay management convenient forgets this. A lot of us moved to an Australian owned auction site called Oztion. I will support this site 100 % and never return to ebay I see them for what they are GREEDY. I will not be told that I must only pay by PPAL, a company which Ebay owns. They are double dipping on fees IMO. In the end those who are effected by the ebay unreasonable changes and fees will show how they feel by moving elsewhere. Ebay will die a slow death and they only have themselves to blame.
www.oztion.com.au
free to list with 3 free photos
$5 a month shop fees
freedom of choice for payments
come and see what all the fuss is about - join us.
Claire - dreamweaver120, Geelong, Victoria / Australia
As a regular buyer, with an exemplary feedback rating, I strongly object to being bullied into a dictated &, for me, unacceptable payment structure. I WILL NOT be using paypal to make any payments, therefore ebay will automatically loose my support & that's without even considering any other changes being made to the system.
If 'The Customer IS Always Right' than, ebay, you've seriously got it wrong.
Wendi Longfield, MeLBOURNE,
I haven't sold anything on eBay since they announced their intention of disallowing feedback by the seller. Even though I might sell something in the future, it is off the table for now. Do they care? Probably not, but if one million other sellers like me do the same, maybe they will start to notice.
Gary Howes, North Canton, Oh
They don't seem to realise they are destroying themselves. The "little people" enjoy the thrill of bidding and the buzz from winning an auction no matter how small the item. They don't want another giant online department store where you just go click ohh I just bought that ho hum. Over here in Australia the Oztion website has absolutely taken off since the payment by paypal only policy was announced with 10,000 new members signing up already where they can get back to the good old bid on a $5 item and have some fun days. Ebays greed will kill them.
Graeme, Kindee, Australia
Ebay, are dictators. I loved this site as a small seller. But with the recent changes here in Australia, where you can only trade using Pay-pal, thats it. They have lost me. What good is the Large seller if small sellers like me who also buys on Ebay, dont shop on ebay any longer. I will shop either at shopping centres, or on my new on-line trader, Oztion.com.au. where choice is still there. I also cannot wait un-til the new changes happen in June, wont small & large buyers get a shock, when they can only trade when they sign upto Pay-Pal. Not only with they have to wait in some cases 5 to 10 days for monnies do the transfer thing, but add and extra 3-4 days on top for postage too. I could buy something in Paris in person and be back before I see Pay-Pals money even get close to being in my account or cleared into their account. Lol. Ebay really, do you think we are all so dumb. You are not needed that much.
david, Melbourne, Australia
eBay's poor decisions lately are driving people to learn to sell on Amazon.com. I recently wrote an eBook to teach eBay sellers how to sell on Amazon and I've been amazed at the orders. I'm in the U.S. and I've had a tremendous response from the UK.
People have had it with eBay it seems. It's pretty sad.
Steve
www.SellingOnTheRiver.com
Steve L., Atascadero,, California, USA
I am a buyer. I do not like the dishonest changes. It is a perment boycott. In addition I am pulling my PayPal account.
Pam, Portland, Oregon, USA
As a seller who has supported eBay in the past, we feel totally disgusted by eBay's greed. We will not be accepting eBay's Paypal only bullying tactic in Australia. Like thousands of other sellers, we have moved to oztion.com.au (it's Aussie for auction). We won't be buying on eBay either. For us the boycott will be permanent!
Wes, Adelaide, SA
Ebay in Australia is about to make their PayPal the only way to pay. Who all do you think will be next? We left Greedbay and are doing so much better on Etsy.
Jerry, Platteville, Colorado,USA
It's not a 1 day boycott it's an indefinate boycott!
Lee, Birmingham,
The UK already has all new ebayers (up to 100 positive feedbacks or, in reality, over 100 good sales) restricted to paypal as the only method of payment. I expect they'll roll this out to all sales sooner rather than later.
Cristina , Teignmouth, Devon
I can't comment on Ebay's business model but if sellers are dissatisfied then they should also look for alternative media to sell their goods.
May I suggest www.billsboard.co.uk
We are are a new but growing buy and sell website( not an auction site ) and completely free!
Please give us a try.
Will Scurlock, Blackburn, UK
This is not a 1 day Boycott! This is a permanent boycott! Ebay is trying to create a monopoly. They have announced that this current fee hike will only the be first. The plan to take more of "their" profits at anytime as there will no longer be just annual rate hikes!
They have also announced that the rules will be changing constantly without any warning as just happened to the Digital Sellers. Many fine sellers woke up one morning to find out their auction templates, downloadable patterns and the like were removed and they were given a violation on their account. This was over a policy that had not even been announced or enacted.
Ebay could have cleaned up the fraud long ago and chose not to so now they are simply destroying the community and trying to pit buyers against sellers.
The recent hiding of all buyers id's on all auctions promotes shill bidding. Ebay make money on shill bidding so why not promote it!
Ebay is only safer for the crooks!
Lori, Ft. Lauderdale, FL, USA
If a buyer left untrue negative comments, surely eBay would be guilty of libel by publishing them?
I look forward to the first test case.
George, Hinckley, Leics,
Without absolutely any fault of my own, I received four negative feedbacks from abusive sellers who reacted with vengeance to justified criticism on my part; one of them was removed by e-Bay only because it contained ethnic hatred.
Paul, London,
Dominic it is not a one day strike, it is a permanent 'everybody out' withdrawal of sellers who do not accept eBay's new conditions of use.
What eBay is attempting to do in Australia, forcing Paypal as the only permitted payment method you may look forward to in the UK soon, says CEO John Donohoe.
If Ms Canzini ever got beyond kindergarten math she would know that the only way sellers would see their overall fees decrease is to leave eBay. In the US Final Value Fees increased to 8.75% from 5.25% in auction and to 12% in stores, this was called an 'adjustment' but the 5c discount on Insertion Fees was a 'decrease'.
Perhaps Ms Canzini can explain how eBay is 'unashamedly focused on protecting buyers' when the good sellers with high levels of customer service & 100% feedback are going.
The ones who remain have such rotten feedback buyers SHOULD beware!
Read more at http://www.redinkdiary.blogspot.com
Henrietta, Parkston, SD, USA