Alexi Mostrous
Enter our Snapshots of Summer photography competition

The reputation of a crucial government-backed league table was undermined yesterday after two senior lecturers were caught telling students to boost their college’s rankings.
Fiona Barlow-Brown and Fred Vallee-Tourangeau, psychology lecturers at Kingston University, were secretly recorded urging undergraduates to give Kingston a glowing report in this year’s National Student Survey (NSS). More than 100 students were told by Dr Barlow-Brown that their degrees would be “s**t” unless the university, in southwest London, did well.
The recording came to light weeks after a top educationalist criticised the “widespread” manipulation of the survey by universities. In a letter to Times Higher Education in March, Professor Lee Harvey said that the NSS, which asks final-year students 22 questions about their college experience, was a “hopelessly inadequate improvement tool”. Examples of institutions encouraging students to provide good NSS ratings were rife, he added.
Professor Harvey was suspended later from his post as a director of the Higher Education Academy — partly for criticising the survey, which was introduced in 2005 by the Higher Education Funding Council for England and is sent to the majority of final-year students.
Kingston University admitted yesterday that the recording was authentic and expressed regret for the “inappropriate comments”.
Dr Barlow-Brown, who is now on maternity leave, was heard telling students that their employment chances would be directly affected by Kingston’s standing in the NSS.
“The results of this survey get fed . . . into league tables,” she said. “The league tables are what prospective employers and graduate courses use to assess the value of your degree.
“If Kingston comes down the bottom, no one’s going to want to employ you because they’re going to think your degree is s**t,” she added. “Although this is going to sound incredibly biased, if you think something’s a four, my encouragement would be to give it a five. Because that’s what everyone else is doing.”
Dr Vallee-Tourangeau then urged students to use internal university feedback forms for “all that garbage you’re spewing out about us. But that is not the place of National Student Survey to do so,” he said.
The Higher Education Funding Council said that it was aware of the incident and was taking it very seriously. “If evidence of this is formally brought to us we may either request an explanation or require an investigation to be carried out,” a spokesman said.
The funding council admitted that other “isolated” cases of alleged manipulation had been made known to them, but insisted that the survey remained “a very valuable source of information for prospective students”.
Professor Peter Scott, Vice-Chancellor at Kingston University, said: “We believe this to be an isolated incident and regret the inappropriate comments made to students. As soon as we were alerted to this allegation we investigated the matter and looked at ways to ensure that such a mistake was not repeated. We have kept Hefce \ fully informed about our investigation.”
The National Student Survey was introduced by the council as part of its quality assurance process — “to gather feedback on the quality of students’ courses in order to contribute to public accountability”. It costs £2 million a year to run.
The results are incorporated into the main university league tables, including The Times’ Good University Guide.
Last year the student unions at Cambridge and Oxford boycotted the NSS, saying they thought that
it was “oversimplistic”. The University of Oxford has developed its own questionnaire, prompting allegations of elitism from other university unions.
Win a luxury weekend to Newcastle and its neighbour Gateshead, find out more here
Risk, resilience and embracing new technology
Industry sectors news at a glance. Interactive heatmap, video and podcast
Discover the collective power of smart thinking. Submit a solution and be in with a chance to win a Flip MinoHD Camcorder
The inside track on current trends in the charity, not for profit and social enterprise sectors
Everything the Business Traveller needs to know to make a better trip
Make the most of the summer and enter our fabulous photographic competition, you could win a £5000 holiday
Corsica is an island of beauty and contrast, an ideal holiday destination
Enjoy further reading from Travel to Fashion, Business to Sport, discover more
Shortcuts to help you find sections and articles
The clever way to lease a new car is with Car leasing made simple™
2009
42,945
2008
71,450
Car Insurance
Not Specified
MI6
UK-based
£60,000
The Environment Agency
Bristol
Up to £90K
Boots
Midlands
OTE £85k
Credit Protection Association
Nationwide Opportunities
Completely London
Luxury Condo's in Manhattan with NYC views
The best new homes in Wimbledon?
Nationwide
Save up to £1,000 per couple with Elite Vacations at the five-star Constance Lemuria Resort
and do the British Isles this Summer.
Save up to 60% with Oxford Hotels and Inns
Try our inspiring luxury holidays to the Indian Subcontinent and South East Asia.
Great offers available
8 fabulous Canadian cities ...you won’t find cheaper
Contact our advertising team for advertising and sponsorship in Times Online, The Times and The Sunday Times, or place your advertisement.
Times Online Services: Dating | Jobs | Property Search | Used Cars | Holidays | Births, Marriages, Deaths | Subscriptions | E-paper
News International associated websites: Globrix Property Search | Property Finder | Milkround
Copyright 2009 Times Newspapers Ltd.
This service is provided on Times Newspapers' standard Terms and Conditions. Please read our Privacy Policy.To inquire about a licence to reproduce material from Times Online, The Times or The Sunday Times, click here.This website is published by a member of the News International Group. News International Limited, 1 Virginia St, London E98 1XY, is the holding company for the News International group and is registered in England No 81701. VAT number GB 243 8054 69.
I'm applying for University this year and Kingston is down for one of my options, should i re-consider about going here now?
Joanna, Leicester,
"None of this surprises me at all, I'm a mature Politics and I.R student, and the corruption and lousy standards coupled with a generally 'here's the outline of the course, now clear off and teach yourself' attitude has been a real eye opener for me. Universities are just profit machines" - AGREED!
D.Jackson, Canterbury, U.K.
"None of this surprises me at all, I'm a mature(very) law student, and the corruption and lousy standards coupled with a generally 'here's the outline of the course, now clear off and teach yourself' attitude has been a real eye opener for me. Universities are just profit machines" - AGREED!!!
D. Jackson, Canterbury, U.K.
"None of this surprises me at all, I'm a mature(very) law student, and the corruption and lousy standards coupled with a generally 'here's the outline of the course, now clear off and teach yourself' attitude has been a real eye opener for me. Universities are just profit machines." - AGREED!
D. Jackson, Canterbury, U.K.
The only statistic that really matters is the employability of students from the university, for the particular subject everything else is open to interpretation.
Perhaps university applicants ie six formers and mature students should do their research first ,and visit the universities applied to
C.M, Beaconsfield, UK
As mentioned earlier these are two of the best lecturers on the course, and the statement is true. I was also in the lecture, the problem is with the ranking system. A person can leave uni and will still be tied to the university, no matter how well they performed when the person attended.
Mychael Fergus, London,
None of this surprises me at all, I'm a mature(very) law student, and the corruption and lousy standards coupled with a generally 'here's the outline of the course, now clear off and teach yourself' attitude has been a real eye opener for me. Universities are just profit machines...
Francis Dwyer, Preston, UK
I'm in my final year at Kingston, and my lecturers said the exact same thing. They probably are told to say it though so you can't really blame them. Kingston truly is an awful university, I don't care what they say about slagging kingston off devaluing my degree, the worst years of my life.
Z, London, UK
Both lecturers concerned are among the best in the faculty and having worked with them persoanlly its a shame to see them discredited like this. I'm a psych students and I was in the lecture that day; Fiona spent 10 mins encouraging us to take part and maybe 10 secs joking about giving high rating.
Fara, Harrow,
I agree with Erica. they are under pressure to make us perform and make the university look good. It is also a dog eat dog world and if it makes my degree look that bit better then i would comply.
jennifer, southampton,
The head Leicester Medical School sent us several emails encouraging us mark them favourably.
The underlying message was 'if you put down a bad comment, your degree will be thought of as second rate and you won't get a decent job in the future' - very manipulative and unacceptable in my opinion
anna, leicester,
One aspect that needs to be looked at is the pressure these lecturers are under from their managers in terms of getting favourable results from the survey.
In another university the principal did not like the results - a couple of years ago - so he asked the registrar to re-run the survey!
Pierre-Joseph Proudhon, Bristol, UK
Not only do i go to kingston university, but i was a student sitting in this lecture!!!
These lecturers are fantastic and i really hope that nothing happens to their positions at kingston as a result of this unimportant, irrelevant issue!!
I know many students who are willing to back them!
Erica Grima, Wallington,
Does anyone really imagine that this isn't the standard practice at every college and university when inspectors are due to interview students or surveys are taken that affect the institution's image?
Anne, UK,
Professor Peter Scott, Vice-Chancellor at Kingston University, called this an isolated incident. Either he is part of a cover up or he very out of touch with what is going on. Either way he should consider his future.
Liz B, Kingston, UK
I agree, whatuni.com is a much better website for a feel of what a uni is really like. Although it has views from fewer people, it comes from students and isn't written within the uni walls so the pressure to write something good isn't there. Told my daughter to use this website over any govt survey
Elizabeth, London, UK
I agree with Rob from Banbury. I much prefer hearing it from the horses mouth so to speak. I've just visited whatuni.com and was really impressed by their reviews. They are all from students and all look very genuine to me.
Paula, London, UK
I prefer using something like Whatuni.com. That way i can here what a uni student would really say about their course/uni and even see what the actual uni says as well. I can't be bothered with tables.. a friend always told me to find the course that suits you & it doesn't really matter where it is!
Rob Horne, Banbury, UK
The statement made by those lecturers was correct, so why should they be penalised? The real problem are all those rankings and league-tables, which are based on simplistic methods and criteria. Would you "rubbish" the are you live in, if you tried to sell your house?
Adrian, London, UK
I am a Kingston Graduate and frankly this does not surprise me. The year before, lecturers were worried that many students were not doing the survey. We knew that it was rubbish, but was warned that if students did not do the survey the university would be de-listed and would look bad.
Danny, London,
This is just proof of the big flaw of rankings... Universities should be standardise not ranked... The government should empower them to have the same "high" standards. Rankings is just another effect of the British clasism. Said that, I study in Kingston, and I think is an awful university...
Tony, Kingston Upon Thames, UK
By the way, I invite The Times to investigate regarding the ranking of masters in marketing... The webstie of Kingston university in the section for its MA in Marketing ensures that Kingston ranks as the 1st univeristy for MAs in Marketing. That ranking website looks suspicious and no official at al
Tony, Kingston Upon Thames, UK
The denial by Peter Scott, vice-chancellor, is transparently disingenuous. All you need is to listen to the recording to realize that it has been scripted by the University. Who told these lecturers what to say? Was it their Dean, or did it go as high as the Vice-Chancellor? Why was he knighted?
BobbyD, Kingston, UK
These lecturers comitted a dreadful crime - they told the plain unvarnished truth. In so doing they showed an unwillingness to play the game the way government wants.
No doubt they will be tried and given life sentences for this heinous offence
Bill Q, Derby,
Confirmation of the intrinsic flaw in using league tables. The only surprise is that it has taken this long for the truth to emerge. Pity the teachers caught up in the middle of this mess, pity the students whose futures are compromised by this mess BUT blame the government for creating this mess.
David, Manchester, UK
But what is actually going to happen to these two? Are they going to be disciplined?, fired? what?
Let me guess..................
John Wood, Uxbridge, UK
If the government will insist on setting up lists of criteria and boxes to tick, people who are put under pressure by them will do whatever they can to tick those boxes and meet the criteria - all you end up with is a culture of 'playing the system'. I'm sure this is not an 'isolated incident'!
Maddie, Manchester,
I'm student at Kingston and the best thing about it is that lecturers would make comments like these. The lecturers are happy to present themselves as regular human beings who can have a laugh and joke while still being talented teachers. Everybody knows league tables are worthless anyway.
mikewhills, Kingston, UK
If the Government didn't require this blatant nonsense, there would no temptation to behave like this. What the hell was the point of aiming for a 50% participation rate at universities, then downgrading the status of most of those universities in the eyes of employers?
John Nicholson, Hampton, UK
It's unfortunate that lectures are put under this type of stress, I live in Kingston and have always thought of it as a good university. All UK degrees are of very good quality in my opinion.
Martin, Kingston, UK
Another one of labours targets proves that it actually holds no real value. Just pay another set of civil servants to do a worthless task. Tick the box, pay your taxes, move on.
Thanks Gordon.
Dave, Gibraltar,
ALL government league and performance tables are suspect, in many cases because organisational performance has been changed in order to meet scoring criteria but with no improvment to the quality or efficiency of the service.
Changing the recording of crime is an obvious example.
MarkS, Leeds,