Richard Ford, Home Correspondent
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Rudeness, unanswered calls and stations that are shut have fuelled public disenchantment with the police, a leading officer said yesterday.
Ian Johnston, president of the Police Superintendents’ Association, said that public confidence in the police in England and Wales had been “dented and bruised” by bad behaviour and the service had to improve.
Too many officers had allowed “pride and ego” to get in the way of the improvements that were necessary in dealing with the public.
“While officers continue to work hard and some pay the ultimate price, the brutal truth is that there are too many occasions when we disappoint the public,” he said.
“Some people in the police are going to find this difficult to take. There are too many occasions when police stations are not open, when we do not answer the phone and when having recorded an offence we don’t go back to keep people up to date.”
Mr Johnston, a chief superintendent in Gwent Police, will expand on his views in a keynote speech at the association’s annual conference at Carden Park, near Chester, next week.
He added: “Over half of complaints against the police are about rudeness and incivility and about lack of service. We need to pay attention to that.
The only way we are going to get better is by admitting that on these occasions we don’t get it right. I think pride and ego comes into play with a lot of officers, and there will be some who are offended by the things I am saying.”
“We can’t get away from the fact that national poll after national poll says that, despite our record on crime levels, confidence is decreasing. So somewhere, we are going wrong.”
Figures from the 2007-08 British Crime Survey show that 53 per cent of people thought that the police in their local area were doing a good or excellent job, up from 47 per cent in 2003-04. But the figure in 1996 was 64 per cent.
Mr Johnston also called for a review of the way that speed cameras are used, claiming that widespread public resentment bred by the technology has become a barrier between officers and the public.
“One of the most negative aspects of how the public view the police is the use of speed cameras,” he said. “The public don’t think they are fair and they don’t think there is a link between cameras and reducing road deaths or injuries.
“We should review the use of speed cameras. I am not looking for their abolition, but I am saying that we must reassess them if we are serious about addressing public confidence.”
He also said that a lack of confidence in the police was deterring decent people from getting involved when they witnessed a crime.
Dominic Grieve, the Shadow Home Secretary, said: “Chief Superintendent Johnston bravely identifies a real problem, despite it not being very palatable for some officers to hear.”
Tom Brake, the Liberal Democrat home affairs spokesman, said: “Interference from the Home Office has dented public confidence in the police. Police forces must be freed from the Government’s tortuous targets so they can focus on catching criminals.”
Police farce
— Kent Police apologised in July after two parents were detained at a Channel crossing point and accused of trafficking their disabled son. An inspector said that one officer had been “insensitive and lacking in tact”
— Gloucestershire Police apologised this month after ransacking a woman’s home in search of uniform items stolen from their own station. Officers in riot gear smashed down her door in an attempt to recover police epaulettes and a belt and rifled through her possessions, ignoring neighbours’ pleas that they had the wrong address
— A plumber was arrested and held in a cell for five hours after he took a photo of a police officer ignoring a no-entry sign. Andrew Carter received an apology from the officer and the Deputy Chief Constable of Avon and Somerset Police
— A shopkeeper whose business is 1,000ft (320 meters) from a Lancashire police station had to wait two hours for officers to respond to a 999 call after a man threatened to kill him with a spade. An officer from Great Harwood police station later explained: “When he rang, the threat made to him had stopped and he was in no immediate danger”
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This report doesn't surprise me. I recently asked a perfectly reasonable question regarding parking regulations of a police officer in Gloucester, only to get what was a curt and very sarcastic reply. I didn't complain, but perhaps should have done.
Neil, Gloucestershire, England
too many laws for to few police to enforce, too much time spent on easy targets such as motorists to bolster performance targets. Let down by the judicial process with no deterrent for criminals,overcrowded jails. Too much time spent in shops/supermarkets shopping (a regular sight in my local tesco)
richard, birmingham, england
1, Abandon all targets. They make no sense for a police force.
2, Cut paperwork. Each station should have at most one person to tick boxes & compile statistics. Get everybody else out on patrol or investigating.
3, The most senior officer should answer the phone, decide priorities & carry the can.
Rosemary, Liverpool,
The only people who belive the police in the UK are doing a good job are those who have no direct contact with them. Good officers are very much in the minority. Complaints need to be looked at by a truly indpendent body and dismissal without pension benefits should apply not "early retirement".
Anthony, Nottingham, UK
They should have less forms to fill in and spend more time patrolling on foot. Keep it simple and regularly patrol pubs and clubs at night - that's where the 'average citizen' will most likely come to harm - and lay off the motorist.
Justin, Nr Lincoln, UK
Does anyone really think this kind of thing only started this year????????????
malcolm Kinnear, ios, Cyclades, greece
Targets that are set by the Home Office will always have the priorty. Local issues take second strand, service to the local population suffers. The reason - bonus payments for Senior ranks for meeting the laid down critera. I have yet to see anyone stand up to the HO and say We will Police our way
Wilf, Doncaster,
Dave Farmer from Broxbourne - if you have committed a traffic or petty offence you are not "relative(ly) innocent", you are guilty.
No matter how small, a crime is still a crime. Should the police pay more attention to serious crimes? Arguably yes, but no-one should be above the law, ever.
Gareth, St Peter Port, UK
My father in law and I have recently experienced an unhelpful respone from my local police station following a perfectly legitamate request.It has made me think twice now about helping them again in the furture.
A sad reflection on cooperation and trust which seems to be getting worse.
Robin, Hove, UK
'willingly put themselves in harms way '..? Ha! All they do these days is collect as much DNA as possible by arresting people who are 'drunk and disorderly'. The rest of the time you can see them shopping at Tesco, if the dumpy one driving the squad car to get there can see over the steering wheel.
Stephen, Wales & West,
Dented and bruised is puting it rather mildly dont you think? I called 999 because a female neighbour threatened tocarve me up with her blade after calling me a disabled old cripple; A WPC said she would ask them to leave me alone. Next time I will deal with it myself.
tiny, Birmingham, England
"sure there are a few bad ones .. don't you get that in all walks of life?"
I think the trouble is that 'one rotten apple' is particularly true when it usually involves colleagues, who should be enforcing the law, turning a blind eye to the 'few bad ones', thus undermining their own constables' oath
Mark, Nice, France
My recent dealings with the Met have been disappointing. I witnessed an officer trying to start a fight with a suspect he had already arrested, and when local property was vandalised officers failed to collect cctv tapes despite repeated reminders - properties were subsequently vandalised again.
Toby, London, UK
Whilst the police do an excellent job, too often they waste the public's time, act officiously, and with so many offences geared in their favour following Labour's "Respect" agenda, make any protest and you risk being arrested. Clearly it is the government who needs to learn to respect the public.
Paul, London, UK
Only six negative comments so far?! After all these are only the guys that willingly put themselves in harms way for your protection everyday. Sure there a few bad ones, but don't you get that in every walk of life?
Richard, Nottingham,
Chief Superintendent Johnston also needs to consider that the claims for the Police record on crime is also viewed with suspicion by the public. We all consider that the Police massage these figures by the very means that he states are helping to alienate the public.
Chris, Derby,
The police have no hesitation in offending and committing offences against us. When we seek to repay them in kind however, suddenly it is a different matter altogether.
Time we got genuine value for our money, and not their very real arrogance and greed.
We pay for heroes, we get police.
quinbus flestrin, Hartlepool, UIK
I'm on the point of complaining about an officer in Norfolk police. A flasher frightened my wife, and the officer assigned to us went sick for two weeks and did nothing. We know where the man lives, and yet one month on, she has not even been to the address. All we get is excuses for inaction.
Roger B, Norwich,
The trouble with the police of late is that due to being imposed with arrest targets is that they go round on petty offences to keep up the rate but by doing so allienates relative innocent citzens for minor traffic offenses when they should be after the serious crime such as drug related,bad result
Dave Farmer, Broxbourne, England
The police come form soceity - Soceity is broken- what do we expect.
jon, abu dhabi ex UK, uae
I notice that Kent Police have taken to swaggering about in black paramilitary uniforms and driving around in luxury BMW 4x4 cars while complaining of budget shortages. Hardly surprising that people are alienated and find them intimidating.
John, Maidstone, Kent
Here's a statistic for those who insist on quoting them:
90% of what the Police do has no tangible benefit for the public at large. Most of the day they are merely tax collectors.
Pu Li, Guangxi, PRC