Download 'Too Hot', an exclusive Specials track from iTunes
Next week he notches up his 5,000th night in a strange room on behalf of the AA. It has not always been a life of luxury.
The grubbiest experience was in the Highlands. At what could best be described as a doss house, he was shown a room with an unmade bed and no window. It reeked of beer and body odour and there was a half pint glass containing what he hopes was beer. It was so appalling that he could not stay the night.
Mr Chrystal said that he told the owners, who had applied for an AA rating: “ ‘This is not on. There are no standards here and I don’t think they are possible.’ They just turned round and said they’d changed their mind and did not want one.” He won’t name the establishment because it still exists — under new management.
His visits are not always to rural or seaside locations. He recalls a miserable night in a city-centre tenement block hotel. Although an inspector’s job is mainly to assess bedrooms, bathrooms, public areas, service and food, and not to take on the role of environmental health officer, on this occasion he asked to see the kitchen. His instinct was right: he walked into a flock of pigeons, starlings and blackbirds.
“It was like a scene from Alfred Hitchcock’s The Birds, with all these birds flapping around the kitchen,” he said. “There was not a member of staff in sight. All the windows were open and the birds were even perched on the stockpot that is used to make soup. The manager was next to me — he knew immediately he was losing his AA stars.”
Then there are the items Mr Chrystal has found in bedrooms. “I have seen just about every sex object there is,” he said. “I can assure you, people leave them under the bed or under the mattress. I can’t tell you the number of dirty magazines and Y-fronts I have seen, the condoms, bras and confetti.
“The funniest thing is when you present these items to the manager and he looks astounded because he knows who last occupied the particular room. He knows, too, that what I am really saying is that the rooms are not being properly cleaned.”
Yet standards have improved dramatically through his career. Nylon sheets are banned for all ratings and he rarely has to tiptoe down a corridor to find a lavatory. When he started the job the AA rejected three out of every four establishments; today inspectors help premises to improve their ratings. Food has been transformed. When Mr Chrystal first set out, the standard fare was prawn cocktail, sirloin steak and Black Forest gateau. “I also remember nouvelle cuisine, where you had to use a magnifying glass to see the food,” he said. “It is great that there is now so much interest in healthy eating.”
He is impressed by the way that young people working in hotels and catering try to please. “In almost 80 per cent of visits it really is delightful — service with a smile,” he said. “And then you get a rotten apple. Some people feel they are in a second-rate profession and have a chip on their shoulder. Basil and Sybil Fawlty are also still thriving, especially in family-run businesses, and they are doing a fantastic job.”
Mr Chrystal has never been bribed nor propositioned during his nights away. He likes to keep a low profile so that staff do not guess that he is an inspector. A newspaper is his favourite prop at the restaurant table while keeping a discreet eye on staff. He was embarrassed recently when he forgot that he was at a candlelit table and drew attention to himself by setting his table on fire.
He hopes to give up his peripatetic life at the end of the year — but pity his wife, who is going to have to cope with an inspector permanently in the house.
Win a luxury weekend to Newcastle and its neighbour Gateshead, find out more here
Risk, resilience and embracing new technology
Industry sectors news at a glance. Interactive heatmap, video and podcast
Discover the power of collective thinking. Submit a solution and be in with a chance to win a Media Hub Home Entertainment System
The inside track on current trends in the charity, not for profit and social enterprise sectors
Everything the Business Traveller needs to know to make a better trip
Make the most of the summer and enter our fabulous photographic competition, you could win a £5000 holiday
Corsica is an island of beauty and contrast, an ideal holiday destination
Enjoy further reading from Travel to Fashion, Business to Sport, discover more
Shortcuts to help you find sections and articles
The clever way to lease a new car is with Car leasing made simple™
2009
per month on 36-month
Personal Contract Hire (PCH)
2008
42850
Car Insurance
£24,250 - £30,346
MI5
London
£60,000
The Environment Agency
Bristol
Up to £90K
Boots
Midlands
OTE £85k
Credit Protection Association
Nationwide Opportunities
Completely London
Luxury Condo's in Manhattan with NYC views
The best new homes in Wimbledon?
Nationwide
Fabulous Cruise And Cruise & Stay Offers Including Virgin Atlantic Flights Prices Start From Only £699pp!
Last Minute Cruise And Cruise & Stay Offers. Med From £499pp, Caribbean From £699pp!
5 star quality at a 3 star price.
8 fabulous Canadian cities ...you won’t find cheaper
Contact our advertising team for advertising and sponsorship in Times Online, The Times and The Sunday Times, or place your advertisement.
Times Online Services: Dating | Jobs | Property Search | Used Cars | Holidays | Births, Marriages, Deaths | Subscriptions | E-paper
News International associated websites: Globrix Property Search | Property Finder | Milkround
Copyright 2009 Times Newspapers Ltd.
This service is provided on Times Newspapers' standard Terms and Conditions. Please read our Privacy Policy.To inquire about a licence to reproduce material from Times Online, The Times or The Sunday Times, click here.This website is published by a member of the News International Group. News International Limited, 1 Virginia St, London E98 1XY, is the holding company for the News International group and is registered in England No 81701. VAT number GB 243 8054 69.