Fiona Hamilton, London Correspondent
Enter our Snapshots of Summer photography competition

For more than 150 years librarians have ruled their domain ruthlessly, scolding patrons for raising their voices and ensuring that they adhere to the strictest social etiquette. Their reign is now over.
Public libraries are dropping their hallowed rule of silence and other rigid protocols in order to revive their falling membership. Patrons will be allowed to talk on mobile phones, bring food and drink, play on computer games and watch football matches.
Libraries have been increasingly shunned in recent years as the public turn to the internet and other forms of entertainment. The number of books borrowed in the past ten years has fallen by 34 per cent, with 40 libraries closing across Britain last year.
The Society of Chief Librarians and other cultural bodies said that they were helping libraries across the country to diversify, giving warning that they will die out if they do not.
In Camden, North London, the council’s library strategy is being overhauled from next month. A ban on mobile phones is to be lifted and users will be allowed to bring in snacks and drinks. Initiatives being considered include providing computer games.
Mike Clarke, head of libraries at the council, said that some of the changes were based on retail models, such as Virgin’s megastores, that encourage people to stay for long periods. He said: “It is all about improving the atmosphere of the libraries. We want to make them into a more relaxed space that people can feel more comfortable in. I don’t feel that they have to be totally silent.”
Mr Clarke said that people would still be expected to act properly because “we don’t want people spilling McDonald’s over their computer terminal”. He said: “We’re not going to throw away the idea that we are about literature and serious study. But we also have to expand and provide for a new generation of young people. Libraries have to be a part of the changes that are going on in society.”
In Hillingdon, West London, book borrowing rose 32 per cent when the council introduced a Starbucks café into one of its main libraries. Outlets of the coffee chain will start in all 17 of its libraries over the next year.
Henry Higgins, a Hillingdon coun-cillor, said that patrons were also attracted by greater book diversity and Nintendo Wii video games that can be played on site. Mr Higgins said: “We looked at it and thought, why would anyone want to borrow a book from somewhere that looks dusty and antiquated? So we changed things.”
Tony Durcan, president of The Society of Chief Librarians, said that libraries were changing. “We don’t want anybody to bring in greasy fish and chips and spill it over 15th-century books. But nor do we want them coming somewhere where they can’t eat, drink or talk at all,” he said.
The Times tested the new approach yesterday at a library in Whitechapel, East London, which has been renamed an Ideas Store and diversified to attract a different clientele. The noise inside was almost as loud as the din on the street outside, with a series of public information stands set up in the foyer. Health professionals were taking blood for diabetes tests and recruitment officials chatted to people.
No one batted an eyelid when The Times conducted a 15-minute interview in the middle of the library, and staff appeared unperturbed when our BlackBerry rang out at full volume.
The atmosphere was in stark contrast to Camden council’s Swiss Cottage library, where signs told people to switch off their mobile phones. The only sound within was of passing traffic, although some patrons were drinking from bottled water and closed coffee cups on their desks.
When attempting to flick through books while eating a doughnut and sipping on a soft drink, this user was subjected to reproachful looks from onlookers. It was not long before a staff member asked The Times to leave, expressing unhappiness at the presence of cameras. Whether he was more dismayed by chocolate sprinkles dropping on books, or cola spilling on the floor, was unclear.
Seats of learning
— Forty libraries closed last year
— Overall spending on books fell by 0.6 per cent last year
— The number of qualified librarians employed in British libraries fell by 4.1 per cent last year. A further 6.6 per cent decrease is expected this year
— In the past 10 years, book borrowing fell by 34 per cent
— Early libraries were associated with the Church, and were silent places. When public libraries began in the Victorian era serious learning was regarded as a serious activity that needed to occur in a quiet environment

Win a luxury weekend to Newcastle and its neighbour Gateshead, find out more here
Risk, resilience and embracing new technology
Industry sectors news at a glance. Interactive heatmap, video and podcast
Discover the collective power of smart thinking. Submit a solution and be in with a chance to win a Flip MinoHD Camcorder
The inside track on current trends in the charity, not for profit and social enterprise sectors
Everything the Business Traveller needs to know to make a better trip
Make the most of the summer and enter our fabulous photographic competition, you could win a £5000 holiday
Corsica is an island of beauty and contrast, an ideal holiday destination
Enjoy further reading from Travel to Fashion, Business to Sport, discover more
Shortcuts to help you find sections and articles
The clever way to lease a new car is with Car leasing made simple™
2009
42,945
2008
71,450
Car Insurance
Not Specified
MI6
UK-based
£60,000
The Environment Agency
Bristol
Up to £90K
Boots
Midlands
OTE £85k
Credit Protection Association
Nationwide Opportunities
Completely London
Luxury Condo's in Manhattan with NYC views
The best new homes in Wimbledon?
Nationwide
Save up to £1,000 per couple with Elite Vacations at the five-star Constance Lemuria Resort
and do the British Isles this Summer.
Save up to 60% with Oxford Hotels and Inns
Try our inspiring luxury holidays to the Indian Subcontinent and South East Asia.
Great offers available
8 fabulous Canadian cities ...you won’t find cheaper
Contact our advertising team for advertising and sponsorship in Times Online, The Times and The Sunday Times, or place your advertisement.
Times Online Services: Dating | Jobs | Property Search | Used Cars | Holidays | Births, Marriages, Deaths | Subscriptions | E-paper
News International associated websites: Globrix Property Search | Property Finder | Milkround
Copyright 2009 Times Newspapers Ltd.
This service is provided on Times Newspapers' standard Terms and Conditions. Please read our Privacy Policy.To inquire about a licence to reproduce material from Times Online, The Times or The Sunday Times, click here.This website is published by a member of the News International Group. News International Limited, 1 Virginia St, London E98 1XY, is the holding company for the News International group and is registered in England No 81701. VAT number GB 243 8054 69.
We need libraries which are welcoming to EVERYONE. So, yes, cafes etc, but ALSO yes to places for quiet study: it should never be one or the other but both. Pursuing new users should not be at the expense of current users: and even new users will have times when they want places for quiet study too!
Carolyn, Yeovil, Somerset
"Sell out completely and turn into a Waterstones"? You really have missed the point - not everyone can afford to buy all the books they want to read. I want to read 6 books per week and still be able to afford to eat! We still need libraries.
Sue, Campbeltown, Scotland
It is wonderful that we are talking about libraries and that library news is making headlines! The library is getting the attention it deserves!
Mindy, Saipan, CNMI
The same relaxed rules now sadly apply to museums which are turning into cattle markets, in the name of personal freedom...
This further demonstrates that personal standards and values that once shaped the rules of etiquette are being further eroded. Respect is a virtue that is now disrespected.
Nathalie Hachet, Manchester, UK
Rob, London, UK: thank you for your point of view. My comment was in the vein of we have the Internet and don't actually NEED the libraries any longer. Having said this, I like to nostalgically nip off to a local borough library occasionally, to the reading rooms there. [Full stop to discussion]...
Abdul Majeed, Bradford, West Yorkshire, UK
Abdul Majeed - Well some of us DO actually read and use libraries to study in. We're not all dumbos who can't see their point and think playing games and talking on mobiles is a good thing. To these people: Just stay well away and use Starbucks for eating, drinking, loud talking etc etc.
Rob , London, UK
So do we any longer need to require the taxpayer to foot the bill for such places. If they no longer fill their purpose of allowing access to books, and most folk have their own internet access or access to an internet cafe, surely we can cut our council tax bills a tad?
John Ledbury, Kings Lynn, England
Why not.?Every other aspect of British life has been dumbed down to the lowest common denominator, so whay not throw away the concept of a library for people to go to work, study and read in realtive quiet?
M smith, Bangkok, Thailand
A library is for reading ad study. How can people read and study when the morons are sitting there playing games, making phone calls,. snacking etc?
Neil Murphy, Cromer,
why does everything have to have a popularist appeal? a library is for reading. i lived in east london and the whitechapel library was great until they built some kind of open door media centre come library which is noisy, tacky and and dreadful to study in. it is a part of british life, leave alone
James, London, UK
As a retired "old school" librarian, I'm just glad I got out before chaos came to rule. My former school now has a with-it librarian who seems a disciple of the philosophy expressed in your article. My thoughts are with those poor students who will now have no place to do serious work for school.
Alice, Fayetteville , USA
Does this mean the compulsory rock music already found in garages, shops and post offices will now spread to libraries too? I guess that means only the banks are now left... But shouldn't a public service dare offer an alternative to the tacky atmosphere found everywhere else?
Steve, Sedgeberrow, UK
Young Fiona really should get out more! So, libraries are dropping their 'hallowed rule of silence'! Give me a break. Libraries are wonderfully diverse centres of community activity. If you don't believe me, hop on a train and see what's going on in Bournemouth!
Kevin Monahan, Bournemouth, UK
I think making libraries friendlier can't be a bad thing - within reason. There's a difference between sending a text message and eating a sandwich while you work, and conducting loud conversations over a Maccy D's. How about a separate room for discussion? The games are a dire idea though...
Eleanor Potten, Matlock,
We don't need libraries. Full-stop.
Abdul Majeed, Bradford, West Yorkshire, UK
Libaries should ALWAYS be silent places. Many people use them during their studies. I don't want some inconsiderate twat talking loudly on a mobile phone when I'm trying to read or compose an essay. If some people can't be in a library without eating or talking loudly then they should stay away.
Rob, London, UK
I am all for encouraging people to use public libraries. However, I was very shocked when I was revising for exams in a library last year to the sound of children screaming and cell phones ringing. Is it now unreasonable to expect to be able to work in a library!??!
Alice, London, UK
This is a bad idea; libraries are good precisely because they are quiet places where one can go and read a book. Were i asked why i no longer use a library, i would say because i can now afford to buy books if i want them; I wonder if this has more to do with the issue than libraries lack of games?
michael walsh, manchester,
Having worked in libraries for many years, I would echo the comment above. Vicious, year on year cuts in book funds, almost entirely account for falling numbers - nothing else.
Sue Fisher, Alcester, Great Birtiain
This is absurd. No one can concentrate or learn well with noise. The KGB and other assorted criminal outfits used noise to send prisoners crazy. Librarians have simply become panderers and babysitters to those with no critical or ratiocinative powers.
Katie, Oberbozen,
Social etiquette? What rubbish.
In my school library, any rules about noise are purely to support students, who may not haveanywhere else to study. Silence has never been enforced.
Rules are not there just because we are an inherent bunch of killjoys. They are there for a clear purpose.
Fiona Crawford, Nottingham, Nottinghamshire
Why not just replace all the books with banks of TV screens all tuned to the likes of Big Brother and other brainlessness, and be done with it?
Nick, Rotherham, UK
No one batted an eyelid and staff appeared unperturbed when the Time's report's BlackBerry rang is probably because they are afraid to become the next London stabbing victim. That is not to say they don't care.
dominik, london,
Nothing new about this at all. Check out Hampshire's "Discovery Centres" which include coffee bars selling cakes and snacks as well as bright modern multimedia libraries.
N Smith, Gosport,
One of the reasons fewer people go to libraries is that the book stock has been steadily reduced due to spending cuts. And what was the money spent on? The "people's network", racks of CDs and DVDs, actual shops - everything except books. Oh, and another thing - libraries are no longer quiet.
Tom Welsh, Basingstoke,
If Libraries think this is a good way of getting more people to use them then they couldn't be more wrong. What is wrong with people? Can't they go for 1hr or even just 20 mins without eating? if not then they should go and find somewhere OUTSIDE and then come back. Pathetic.
Rob, London, UK
You're behind the times (no pun intended), this has been going on for years, most public libraries will allow people to bring in food and drink (within reason) and I've not seen any institution keep things quiet except by not letting any of the public in!
Loz Pycock, London, UK
This is unconscionable. Cell-phones in a library? Everywhere else in the world, obnoxious cell phone conversations are being BANNED in many public places (like buses, for instance), not encouraged. If membership is your primary concern, why not sell out completely and turn into a Waterstones??
Brian, Iowa, USA
Why not have every insitution fall to the lowest common denominator? Another sign of the times.
Lina, Auckland, New Zealand
I really hate this. Last year I had to do quite a bit of work from my local public library and I could hardly hear myself think for the amount of noise a few of the people there were making. It definitely slowed down my work. I think talking in a library where people are working is just plain rude.
V Armstrong, Northallerton, UK
The reason why libraries are less popular is due to it being replaced by the internet as the default research tool; encouraging noise, eating and general messing about will not only fail to raise membership, but instead defeat the very essence of what a library should be.
Howard, Manchester,