Nigel Hawkes
Download 'Too Hot', an exclusive Specials track from iTunes
Ambulance staff in Wiltshire routinely and systematically altered data to make it look as if the service was meeting targets.
A report from the Audit Commission found that in less than 15 months between April 2005 and July 2006 staff altered the timing of 594 emergency calls to make it appear that ambulances had reached callers within the target of eight minutes.
Staff also altered the details of 89 lower-priority calls, which are supposed to be reached in 19 minutes. Many changes were made to call categories to make results look better.
Despite these changes, Wiltshire Ambulance Service (now amalgamated into Great Western Ambulance Service) failed to meet the targets for either the “immediately life-threaten-ing” category A calls or the “serious” category B calls.
Three quarters of category A calls are supposed to be reached within eight minutes, and 95 per cent of category B calls within 19 minutes. In 2005-06, Wiltshire Ambulance Trust scored 71.2 per cent and 91.4 per cent respectively.
Richard Lott, the auditor, said: “The key performance indicator for ambulance trusts is how quickly the ambulance arrives. It is crucially important that the public has confidence in the integrity of the data.”
Last August the Department of Health admitted widespread altering of ambulance figures. A report showed that six out of 31 trusts had misreported response times. Wiltshire was not among them.
Win a luxury weekend to Newcastle and its neighbour Gateshead, find out more here
Risk, resilience and embracing new technology
Industry sectors news at a glance. Interactive heatmap, video and podcast
Discover the power of collective thinking. Submit a solution and be in with a chance to win a Media Hub Home Entertainment System
The inside track on current trends in the charity, not for profit and social enterprise sectors
Everything the Business Traveller needs to know to make a better trip
Make the most of the summer and enter our fabulous photographic competition, you could win a £5000 holiday
Corsica is an island of beauty and contrast, an ideal holiday destination
Enjoy further reading from Travel to Fashion, Business to Sport, discover more
Shortcuts to help you find sections and articles
The clever way to lease a new car is with Car leasing made simple™
2009
per month on 36-month
Personal Contract Hire (PCH)
2008
42850
Car Insurance
£24,250 - £30,346
MI5
London
£60,000
The Environment Agency
Bristol
Up to £90K
Boots
Midlands
OTE £85k
Credit Protection Association
Nationwide Opportunities
Completely London
Luxury Condo's in Manhattan with NYC views
The best new homes in Wimbledon?
Nationwide
Fabulous Cruise And Cruise & Stay Offers Including Virgin Atlantic Flights Prices Start From Only £699pp!
Last Minute Cruise And Cruise & Stay Offers. Med From £499pp, Caribbean From £699pp!
5 star quality at a 3 star price.
8 fabulous Canadian cities ...you won’t find cheaper
Contact our advertising team for advertising and sponsorship in Times Online, The Times and The Sunday Times, or place your advertisement.
Times Online Services: Dating | Jobs | Property Search | Used Cars | Holidays | Births, Marriages, Deaths | Subscriptions | E-paper
News International associated websites: Globrix Property Search | Property Finder | Milkround
Copyright 2009 Times Newspapers Ltd.
This service is provided on Times Newspapers' standard Terms and Conditions. Please read our Privacy Policy.To inquire about a licence to reproduce material from Times Online, The Times or The Sunday Times, click here.This website is published by a member of the News International Group. News International Limited, 1 Virginia St, London E98 1XY, is the holding company for the News International group and is registered in England No 81701. VAT number GB 243 8054 69.
The same thing happens here in Queensland Australia.
Management directed that the mobile data terminals are activated to show "on scene", when a scene comes into view, to make the response times look better.
The ambulance management are being investigated by the Goevrnment's corruption watchdog, as it is blatant fraud in reality.
and here is our own management trying to recruit staff from the UK to Australia.
Just don't go to Queensland, go to any other state, but not Queensland.
Barry, Brisbane, Australia
And why is this happening? Because better results bring in better funding. It is capitalist money madness.
Max Hess, Folkestone, Kent
ken, the trouble always starts at the top so look to the labour goverment first. Im amazed the government is at the top of your list when it comes to dishonesty....
Sadly our whole culture relies upon fiddling figures in order to even get paid for a fair days work...unrealistic targets are set...then money with held....great for who....I dont think any member of the public realises how few ambulances there are out there....trust me theres not several lined up per town on a night shift doing the work... theres usually about 1 covering a 15 mile radius. When that ones out thats it.....8 minutes L.O.B.
Plus increasing conjestion, speed limits, road humps, traffic lights....
The uk road system is grinding to a halt
The uk NHS system is billions in debt..
Roads, plus nhs = ambulance service, why should given the above that be doing any better...
Furious, Nottingham,
Only one question, how many of the directors and senior managers of the Wiltshire Ambulance Service are still employed by them or in the amalgamated Great Western Ambulance Serviceand if there are any, then why?
Can we no longer expect integrity and honesty from public servants, including policemen, doctors, teachers and ambulancemen these days?
What the hell has this country come to when those who are meant to provide good medical services are lying about their ability to do their job?
Kenneth Armitage, Suffolk, England