Ara Darzi
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When I got the call from the Prime Minister to join the government it was truly a bolt from the blue. Like most people I was interested in the change from Blair to Brown but I’d been in an operating theatre most of the day and the idea hadn’t crossed my mind for a minute. When it came it was as daunting a prospect as it was an unexpected offer.
My first instinct was to decline.
I’m a doctor not a politician. My priority is people as patients not as voters.
But as I listened to the Prime Minister explain his agenda – how he is driven by a desire to take the NHS reforms of the last decade to an even higher level, with quality of patient care at the core and the health care professionals trusted to lead the necessary improvements – I began to come round to the idea of stepping up to the challenge.
I was interested. I wanted to help. Perhaps, I offered, as an expert adviser or something behind the scenes?
Then it was Prime Minister’s turn to decline.
Typically, he was absolutely straight with me. He insisted he wanted a clinician as a Health Minister: to lead change in ways which the NHS staff could have confidence and embrace for ourselves; to bring change at the frontline, led from the frontline – with all the added value, skills, knowledge and experience this would bring to NHS reform. Incidentally, that’s why he agreed I should continue my clinical practice in the NHS.
So, I thought about it for a while, discussed it with my family and agreed. One of the biggest decisions of my life. Certainly, the greatest of my professional career.
I still don’t have a Ministerial red box (I carry my papers around in my old black medical bag) but I do have a clinical practice. I do a list on Friday mornings, hold an out-patient clinic at lunchtime, see my research students in the afternoon, then do another list on Saturday morning and a clinic in the afternoon.
The first big test for me was the announcement of the “Next Stage Review” – the task which Gordon had asked me to perform as a Minister. The Review, which we are calling Our NHS, Our future will bring together patients, NHS staff and the public to develop a new vision for a 21st Century national health service ahead of the 60th anniversary celebrations in 2008.
To be honest, straight away I encountered some cynicism among clinical colleagues. I was expecting it. I told them I would not have agreed to get involved if this was a means of avoiding awkward decisions. As I said to them, I believe this is a genuine attempt to shape the future of the NHS in a unique way based on the medical evidence and led by the clinical community. If I am wrong about that, judge me on the outcome but don’t jump to a diagnosis before making the examination. Some people have suggested that the review is about me producing a national blueprint for the NHS. It isn’t. That’s not what patients or clinicians want. It is about finding ways to empower them, as the users and producers of healthcare, to find the right local solutions for improving the NHS and making it genuinely world leading. It's this emphasis on local control and patient empowerment that I hope will be my lasting legacy to one of the great institutions of the modern world - the NHS.
And judge us on the way we do things too. My boss, Alan Johnston, Ministerial colleagues and I, supported by the Chief Medical Officer, Chief Nursing Officer and the NHS Medical Director, are all determined to engage the professions and the public in this review. So far I have met around one thousand front-line staff from right the way across the NHS. I have tried to engage them as a medic not a minister. Focusing on the quality of patient care, not just the quantity of patients seen. Listening, not lecturing, trying to build a shared understanding of what needs to change, why and how.
My honest assessment is that clinicians – doctors, nurses, midwives and other health professionals - are ready to get engaged. They want to help make things better. After all, that’s what we do in health clinics, hospitals and people’s homes every day of the week. We know what the problems are and we want to be part of finding the solution.
The government was right to make the big investment the NHS needed back in 2000. We did need to drive waiting times down, doctor and nurse numbers up. We were right to bring in extra capacity – including from independent providers – and to think about new roles for nurses and pharmacists.
There has been controversy around many of the reforms. Payment by results has challenged some hospitals. Patient choice still sits uncomfortably for some. I know that for many clinicians even engaging in the debate around these issues has been hard.
But times have changed. For ten years the debate has been about increasing the quantity of care. As a clinician I believe the debate about health reform in this country has now shifted onto our territory: raising the quality of patient care.
This is a debate I hope doctors and the rest of the NHS team will feel more comfortable in joining. I believe they will because I have never met a health professional who didn’t have the quality of care uppermost in their minds. We might have different ideas about how best to achieve it but we share a fascination about improving quality outcomes from the treatment and care we give.
I want all those with that fascination to focus it on helping to make our review really something special: the product of the shared professional commitment to quality I know exists across the NHS.
Never again do I want to hear that there is a polarisation between the views of ministers and those of health professionals. In the past, the medical profession may have been accused of standing in the way of change because it was wary of system reform. In my experience, clinicians do have the appetite for change, as long as there is a clinical argument for change. This is our opportunity to scope the improvement in patient care we want to see.
On Tuesday, I have to make my first ever presentation to the Cabinet about progress on the review. Frankly, it’s a little bit scary; like performing for the first time in front of the consultant surgeon when you’re a medical student.
But it’s not the most important meeting taking place that day. Across the country there will be a series of engagement events bringing professionals and patients together with members of the public. More than 1,000 people will be involved in what is effectively the biggest of the Government’s citizens’ juries so far. We will be discussing questions around health and well-being, quality and access.
It is important though, that no-one starts to believe that this review or the challenge of improving quality of care is somehow about avoiding fundamental reform. It is a way of better shaping the reforms not halting them.
There is no getting away from the fact that people do expect easier access to primary care, particularly GP services out-of-hours. This is what I have heard consistently from participants in the Review so far, and I believe they are right.
We cannot avoid the challenge of better cleanliness and infection control in hospitals. I know, as a surgeon, that cleanliness and infection control is crucial to quality of care, and it is already clear from what I have found in the last eight weeks that this is a major issue of public concern too.
We are getting there, but we have got to do better, and tackling this must be one of our top priorities.
We have to get better at managing long-term conditions, like diabetes and dementia and at dealing with stroke and heart attack. These are all quality issues too.
Neither is this review is about kicking reform into the long grass. We are already taking action on those areas the public have told us are priorities. For example, in his speech last week Alan Johnson acknowledged the growing demand for greater access to primary care services and asked me to use the Review to find practical ways of taking this forward. Next week, he will be unveiling a package of measures to further raise standards of infection prevention and control. We want to send a clear signal to patients that doctors, nurses and other clinical staff take their safety seriously. So we want to give more responsibility to matrons and nurses in tackling this, by reporting problems direct to hospital boards, for example.
I don’t mind admitting that I’ve lost some sleep both before and since accepting Prime Minister’s offer to join the government as a Peer of the Realm.
I took the job because I believe that NHS staff – dedicated people who help save lives and change life chances every single day – are not instinctively opposed to change in the health service but dedicated to it. It is precisely because we want the best for our patients that we want to see improvement in the quality of the care they receive. It is that change and improvement doesn’t happen or doesn’t happen quickly enough for the benefit of our own patients that causes much of the frustration.
Our NHS next stage review is the chance for clinical staff – and the whole NHS team – to demonstrate that we can be the change-makers in health care.
In the end, when Gordon Brown asked me to get on board the reason I eventually said yes is that as a clinician I believe passionately that NHS reform no longer needs to be done to us but can be done by us. The opportunity is there for us now. It is time for all of my colleagues to really get on board.
Professor Lord Darzi is parliamentary under-secretary of state at the Department of Health
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âThe cheapest patient is a dead patient!â
Unfortunately this comment is going to become a true statement if the downgrading of hospitals in Sussex and Surrey takes place. Between Brighton and Chichester there is a large population of elderly people, with all their health problems if the downgrading of Worthing Hospital or St Richards in Chichester takes place would you like to travel from Worthing to either Brighton or Chichester, or travel from Chichester to Portsmouth or Worthing following a Heart attack or a similar life threatening occurrence. Given the problems on the roads between these towns/cities I donât think so.
It would be better to send a hearse than an ambulance. DONâT DOWNGRADE.
On a different subject consideration should be given to reusing prescription drugs that are still in date but are no longer required by the patient it is a scandal the amount of perfectly satisfactory drugs are being wasted in hospitals, nursing/rest homes and at home.
M Lednor, Worthing,
As an Occupational Therapist working in the NHS I would like to know how the 'engagement events' were advertised. An event recently took place in my home county that my colleagues and I were completely unaware of. It is important to have a balanced view of what is happening in the NHS and there needs to be a variety of service users and multidisciplinary staff present at these forums.
Adele Travis, Norfolk, England
Despite active involvement for over 10 years ,as a lay unpaid member of the public!!!!!! I have not been invited to JOIN!!!THIS DEBATE?I do wonder who these really experienced cheer leaders are?The prescription for the NHS needs more community lay members.I live in hope that I will be invited to present things from the patient perspective at the YORK EVENT?????? It will not be for the want of trying.
Mary E Hoult, Leeds , Yorkshire
Well, that's great of Professor Lord Darzi to come up with his prescription for the NHS, but what about the patients views. Now the Department of Health are hosting days of regional listening events at nine venues around the country but will people believe it to be a real attempt to involve local people in the NHS, when for so long the government has been saying "we listen", but then do their own thing?.
Emmerson Walgrove, Bradford, West Yorkshire
there is nothing worse than a statement from a politician which includes the words ' To be honest' .
jeffrey william harvey, bristol,
There we have it, the party line! The "Reforms" were based on ideology more than evidence & caused significant damage to healthcare delivery. PFI alone has the potential to destroy health economies in numerous areas & as for the ISTC programme both the premise & execution have been suspect. It is funny how research findings that contradict pet policies are ignored.
The author's past performance does not leave many clinicians enthusiastic.
C.O.I - Medical professional & Management Consultant
S. A, London, UK
There are a number of points worthy of comment in Professor Lord Darzi' s article.Local Control and Patient empowerment?some years ago an excellent program was established which was PCT led called the EXPERT PATIENT.Patients attended for six weeks and received instruction on how to manage their care by being pro active.A lot of these patients had serious long term conditions,they were advised how to record their health visits and take responsibility for their own care.What was not made clear was how this information would be reveived by the health professionals involved?perhaps thats an area that needs clarification.Lord Darzi also needs to focus on quality of patient care by looking at all the Acute Trusts who are recorded by the Healthcare Commission as showing Weak on Quality.Talking ,should not be the only avenue for debate?I have a recorded pathway of care as a patient that would make anybody hair stand on end!! Perhaps Lord Darzi would like a copy?( EXPERT PATIENT)
Mary E Hoult, Leeds, Yorkshire
I would like to be part of this review. I experienced major problems within the NHS when I mother was ill some 3/4 years ago and am currently experiencing exactly the same issues again with another member of the family. As a self employed Catering Consultant, accustomed to providing an excellent service, my opinion and experiences will be most beneficial to such a review.
Iorwen Mai Jones, Mold, Wales