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The Government has bowed to patient pressure to lift the ban on mobile phones in hospital wards.
Hospitals in England should allow a more liberal approach to the use of mobile phones, the Department of Health said, as it published revised guidance on patient phone calls.
Previous guidelines stated that NHS Trusts should impose a blanket ban on the use of mobile phones anywhere within hospital buildings in case they interfered with sensitive equipment, meaning patients had to use bedside phones often at high call cost per minute.
But Ben Bradshaw, the Health Minister, announced a relaxation of the rules and said mobiles could be used throughout hospitals except in restricted areas where critical care equipment susceptible to electromagnetic interference is used.
The decision comes after it emerged last year that at least a dozen NHS hospital trusts are using “revenue-sharing” telephone numbers to earn money from patients' calls.
The leading provider of bedside phones, Patientline – now Hospedia – also came under fire for charging a premium rate of 49p a minute for incoming calls and hiking the cost of telephone calls by 160 per cent in April 2007.
The move to ease up on rules on mobiles in hospitals raised doubts about the viability of businesses providing bedside phones if patients can make calls more cheaply using their own phones.
A spokesperson for Hospedia said hospital trusts had to take account of patient safety, privacy and the problem of having mobile phone cameras on wards.
“Hospedia will monitor any impact but plans to press ahead with improving customer service and value for money on its systems at NHS beds across the UK,” he said.
In July last year, Patientline plc went into administration after the company reported in November 2007 that its liabilities exceeded assets by £43.1 million. It was taken over by Hospedia group which now operates 80,000 bedside phone, internet and TV stations in hospital wards.
Mr Bradshaw said: “Close support and comfort from loved ones when you are poorly in hospital is essential. Mobiles phones are commonplace in everyday life these days and people have told us that they’d like to be able to use their phones more in hospital to keep in touch.
“That’s why we’re keen to encourage sensible use in NHS hospitals where it is safe to do so, in addition to other services offered in hospitals such bedside payphones, TV and internet access.”
Individual NHS Trusts will decide whether to adopt the new guidelines. Clive Bray, Director of Device Technology and Safety at the Medicines and Healthcare products Regulatory Agency (MHRA) said:
“The MHRA recognises that mobile phones provide a practical way for patients to keep in touch with friends and relatives during their hospital stay. We welcome the clarification in guidance on the use of mobile phones in non critical areas.”
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The Trust needs to be able to pay its Officials with an enhanced bonus structure, so come on 'live your life' and stop complaining for such petty matters.
William, East Grinstead, Sussex
Not supporting to pricy call charges from Hospedia but why do we have to put up with people spending half their day on the mobile phone on the ward soon?
I am already tired of being subjected to people's private issues over the phone on public transport, shops and even libraries.
Marek, London,
Its long overdue. I was in hospital for about 3 weeks. During that time, my wife phoned me about 10 times to see how I was. Quite understandably, she was not timing the call, and why should she! The call finally cost us over £8. The calls overall cost us £48. I have complained to the Hospital trust
Rogeer Willis, Hoylake, Wirral, UK
About time. It is total rubbish that mobile phones can interfere with the majority of hospital machinery. After all, you regularly see Doctors and other staff using their phones within the hospital, whilst patients and their visitors are forced to use the expensive lines on bedside phones.
Jenny, Bristol, England
Get a life people, mobile communication is here to stay. Get used to it and get over it.
Paul, Milton Keynes, UK
good, the ban was daft anyway- there is tons of microwave radiation going through every hospital anyway. but I agree they should be kept switched off most of the time. I just ignored the ban when I was in hospital but kept my phone off and went outside to make calls
peter c, Devizes, Wessex
being a doctor myself it is absolutely preposterous that patientline now hospedia has been scamming people for ages. Its a known fact that modern medical equiment is able to withstand mobile phone signals. As long as they are banned in critical areas they cannot cause any harm.
Ajay jay, London, UK
All it takes is for some moron to take a picture of someone in maybe what would normally be an embarrassing position and post it on the web - I can see hospitals being sued for millions. We can't all afford private rooms.
Veronica, Manchester,
I've been in hospital twice in 2 years and was glad that both times I had to be in a side room, as this meant I did not have to suffer blaring TVs, mobile phones and other gadgets. I had TV in my room, but it was up to me if I wanted to watch (I didn't). I only used my mobile to text my husband.
Linda, Fife,
I cant believe that people a complaining about not being able to use mobiles in hospitals. Same as on a plane, the equipment in there will operate just fine in radius of a mobile, but it may (under certain condition) effect its operation. Its not worth the risk, I think they should still be banned.
Mark, Liverpool,
The only reason Mobiles were banned in Hospitals is because of the money being made by the Hospitals and the private communication company with huge charges for the use of bedside phones, and television. TV being sold in 1 day units and not hourly rates. Patients and families were simply Cash Cows!
Dave, WALLASEY, UK
I feel absolutely furious. Hospital wards are already too noisy. Some people have loud ringtones and speak loudly on phones. Phones certainly shouldn't be allowed in wards. Even after serious operations patients are often sent home within a week and need rest during the short post operative period.
Sue D, South Cheshire, UK
If mobile phones are a safety problem, why do so many doctors and nurses use them in the hospital?
John, London,
Patient pressure from those able to use mobile phones at the expense of the ill who need peace and quiet. It is becoming a sick joke on hospital wards, what with radios, TV's,alcohol, and too many visitors around beds often speaking loudly and using foul language.The rush hour M25 would be quieter
BRENDAN GREER, Donaghadee, Northern Ireland
it has always perplexed me why the use of mobile phones in the hospital were never allowed when in some of the hospitals you can see mobile phone mast's surely if there were a danger from them then they would not have them any where near the hospital so they never really were a problem.
James Johnstone , BIRKENHEAD,