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The Stasi secret police may have died with communism but its surveillance methods are still alive at Lidl, the German supermarket chain.
George Orwell's Big Brother, it seems, stalks the aisles between the cornflakes and the canned dogfood. Detectives hired by Lidl - which has more than 7,000 stores worldwide, including 450 in Britain - have been monitoring romance at the cash till, visits to the lavatory and the money problems of shelf-stackers.
Several hundred pages of surveillance records have been passed on to Stern magazine, causing outrage among the unions and data protection officials. Verdi, the powerful service sector union, is offering legal help to Lidl workers who want to sue the company for invasion of privacy.
The secret monitoring of staff seems to have taken place only in Germany, though there have been reports of something similar from Lidl outlets in Eastern Europe. Lidl UK declined to comment yesterday. In Britain Lidl has gained the reputation of being a sharp competitor to chains such as Tesco and Sainsbury but staff have complained in the past of long hours and low wages. Lidl Germany says that the cameras were placed “to secure our goods against shoplifting and not to watch our employees”. Even so, spokeswoman Petra Trabert said that the surveillance helped to “establish any possible wrong behaviour.”
Detectives hired by Lidl in Germany would install ten covert matchbox-sized cameras at strategic points in a supermarket every Monday and observe the store for a week. What emerges from the mass of accumulated material is a portrait of an intrusive employer; no information is too trivial for the watchers
Here is Observation period 9-14 July, 2007 at a branch near Hanover: “Saturday 10.10am Ms J tells Ms L that she has never paid her television licence fees because she is still registered with her parents, even though she lives with her boyfriend. The detective's end-of-week advice to management is that Ms J is a security risk.”
Ms J's days with Lidl, one suspects, could be numbered. But a Lidl spokeswoman told Stern: “All the people named in the transcripts are still employed with Lidl with the exception of five workers. Two were released after the end of their probation period, another three offered to resign.”
Little escapes Lidl. Above all there is a fascination with lavatory behaviour. “Ms R has been leaving the till to go to the toilet every 15 minutes, despite waiting customers,” says one report.
Watching two staff at a cash till in northern Germany, detectives spotted a budding romance. “Friday 13.50. The relationship between Ms L and Mr H should be investigated since they seem to have become close. When Mr H counted up Ms L's takings he drew a little heart on the receipt.”
Among the crates of cheap German beer at Lidl's Brixton branch, there would be plenty of places to hide cameras. The store's deputy manager, who declined to be named, told The Times that he had no knowledge of any covert surveillance in his branch. He said that the rows of roof-mounted cameras are there only for security.
For Peter Schaar, the government ombudsman for data protection, the Lidl revelations are deeply disturbing. Federal data protection law, he says, is strict about surveillance in public spaces such as supermarkets. Hidden cameras like those used by the Stasi are banned. “They count as clandestine surveillance which is forbidden.”
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Ms. Ellis - to me atrocity reminds me of ethnic cleansing or haulocaust - not the conversation of an employee working at a cash register being recorded without their knowledge???
I expect that there is not even a breach of contract in this situation.
G.S., Aberdeen, UK
This is a disgrace. Company's should work on trust, not mis-trust. Its an invasion of peoples human rights and privacy. So what if someone goes to the loo every 15mins, they may have a embarrassing bladder problem, I certainly wouldnt want everyone to know. And if people are getting romantic, well good, companies should be happy for them.all the employees affected by this outrage should receive a formal apology and maybe a bonus payment in their wage to make up for this atrocity.
Fiona Ellis, Leeds, West Yorkshire
Sounds like Aldi here in the USA (Also a German based chain). Short staffed and huge lines at the single register open.
Thomas, Lafayette, Indiana, USA
Given that there are two parties, clients and staff, 50% is an equal distribution over the two groups. Nothing special therefore? And would it lead LIDL to record conversations of clients?
peter, Birmingham,
Sources: Just some information collected from time working with the likes of Sabrewatch, TK Maxx and Option 1 Security. In double checking the 50% figure that covers both dishonesty and human error.
G.S., Aberdeen, UK
"It is estimated that about 50% of all losses form the bottom line in stores such as Lidl are accounted for by staff dishonesty."
Sources please?
peter, Birmingham,
there is no excuse whatsoever for audio to be recorded. audio recording is of no assistance in discovering theft and even if it was, it should not be used as it is an unacceptable invasion of privacy.
Marco, Kraków, Poland
It is estimated that about 50% of all losses form the bottom line in stores such as Lidl are accounted for by staff dishonesty. As this is difficult to identify any little indication of an unusual pattern of behavior is routeenly investigated by UK high street shops. These can include patterns of sickness, relationships between staff, toilet breaks, familiarity with customers, till shortages or overages for as little as 1p.
Methods include tracking these details, covert survallence (often for many hours) and computerised reports. This is very common in the UK.
Of course consumers demand low prices and any way that a company can reduce bottom line losses and pass the savings on to them should be welcomed.
Ex-Store Loss Investigator
G.S., Aberdeen, UK
can we have a Lidl security report on our MPs please ?
Gareth, Hull, yorkshire
This is appalling. Anyone who thinks this is harmless is a simpleton.
Chris, Wiltshire,
The actions of Lidl employers in Germany is an absolute disgrace. Monitoring toilet breaks? Hidden Stasi cameras?
It's a human rights abuse and Lidl senior management should be made to account for themselves immediately.
Sarah, Leicester,, UK
Tony
They were all doing their jobs. Whether they go to the toilet, pay their TV licences or fall in love is irrelevant.
Damian, London, UK
Tony Carty, the naivety of your comment leaves me utterly gobsmacked.
Do you really think that it is ok to SECRETLY film people and record their every word and movement without their consent? Some surveillance may be justified in the interests of staff safety and stock security, I grant you that. But I don't see how covert surveillance can ever be justified.
Rob Cheeseman, Derby, UK
When they first opened i remember going in they had the manager and one assistant on the till,somebody at the till said they were overcharged a £1.00 that brought the manager out then as the queue grew longer a little child broke a bottle of vodka this brought the store to a holt and the queue wraped around the store i didn't believe it at the time that a supermarket could run with two staff.
TOM, Dundee, Scotland
I think it is a good idea.
If you are doing your job then you have nothing to worry about.
This will only have a impact on those staff who are lazy and abusing the company.
tony carty, warrington, cheshire
And don't think that the same sort of thing isn't happening over here in stores and offices, because no doubt it is, and it's only a matter of time before we find out about it.
Paul Downes, Milton Keynes, Bucks