Hattie Garlick and Murad Ahmed
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While their colleagues across the Atlantic are suing their employers over tips, baristas at Starbucks in Britain appear to have taken the law into their own hands. Local stores decide on their own methods of managing tips, Starbucks told The Times yesterday, but company policy generally dictates that they are split between all shop-floor staff: baristas, shift supervisors, and store managers included.
At one bustling Central London coffee house yesterday, baristas told a different story. A tentative shake is all that decides whether the tip box, placed on the counter as a matter of company policy, is ready to be plundered directly by baristas and shared out without the supervisors getting a look-in.
Starbucks employs just under 8,000 staff in stores across Britain but neither company policy on tipping nor the renegade activities of the baristas are likely to incite revolt. Among the international staff at the London branch, it was not the method of distribution, but the fact that British customers are such terrible tippers that made them angry.
“It’s not like the US where you get a tip from everyone,” said one barista. “The only time anyone puts anything in the tip jar is when they get change from paying for their coffee.”
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People go into service positions in the UK knowing what they will get. People go into stores and are expected to pay what the item costs on the menu. I left the US because of the view that I should feel guilty if someone is serving me food. The tipping idea is just crap to try and absolve guilt.
j, Sheffield,
"Itâs not like the US where you get a tip from everyone"
Get over yourself, you serve people cups of coffee, you get paid for this. What makes you think you are entitled to a tip?
Why should the public subsidise your wages?
Sarah N., London, UK
The difference between the US customer service and British customer service is vast.
Over there you get service with a smile, free top-ups and a 'Have a nice day'
Over here you get some spotty teenager with an attitude, no free top-ups and usually an unclean shop.
Here's a tip: Look to America to see how it's done.
Phill , The Wirral, England
Their coffee tastes so b****y awful, they should be paying us to drink it. They are by far ,in my opinion, the worst coffee outlets in UK.
Mac, Hove,
i tip when i feel i have something to tip for. Good service, a nice smile on a horrible day or someone going above and beyond the basics that are required.
I object to tip sharing - if i give a tip to someone due to the service i received from them i don't want the staff who can not be bothered to get an equal share.
David Hardy, Birmingham, England
You have to queue to order your coffee, then stand and wait for it at the end of the counter, then get your own milk and chocolate and take it to a table. Some mavericks don't clear up afterwards but some do. What's to tip for?
leobhan, Glasgow,
It's astounding how these employees feel entitled to more of my money beyond the price of coffee just for doing their job. And when they don't get it, the moral fault lies with me?
Sorry, try again.
John F, London,
why should I pay for a tip for "service" whcih is a matter of puring a coffee and placing it on a counter??? Most of the staff do nto even know what is nut free or gluten free, and do not know how to check.
If we start tipping for this sort of service, does that mean we also tip in the local supermarkets who provide the same level of service?
Margaret, Glasgow, scotland
What on earth do the baristas do that is extra special, that makes them deserving of a tip?
C Byrne, Pinner, UK
Surely the employer should pay its staff.
In Australia there is much less tipping but it does not result in poor service: a fairer system all round.
William, London, UK
Can someone please explain why a tip is expected for someone simply doing their job. Especially a job such as serving up coffee at Starbucks. Why should the people (customers) who by frequenting the establishment make the the business and jobs possible, be expected to subsidize the business owner by helping to pay the wages of their employees? If the business does not pay an adequate wage, then get a better job. I know that waiting on the public is not easy so if that's not your thing, then do something else. Nurses that change filthy bed pans don't get tips. Fireman and Police officers who risk their lives to save others don't get tips. Where in the world has the ridiculus expectation for tips for people who are simply doing their chosen job come from? If an employee goes above and beyond what their job calls for and you wish to thank them by a tip, great. But when someone is doing exactly what they were hired to do, why should a tip be expected. I am an American and we are foolish.
Bill, Ventura, USA