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Times Online has recently introduced a new registration system. This new system has a taken a little longer to "bed down" and readers may experience sporadic problems when logging in. We apologise for any inconvenience this may cause.

If you registered on the old system (ie. prior to November 28, 2007), you will need to go through an upgrade process that includes verifying your e-mail address. This process should be painless but in the event of a problem, please see our revised FAQs or if it is not covered there then contact customer services.

Certain parts of Times Online are ‘behind registration’ - for example, our competitions and promotions and our free e-mail services. You need to be a member of Times Online to access them. Registration is simple and quick - all you need to do is enter your e-mail address, choose a password and tell us a few details about yourself. Then you can make full use of the site.

To access the promotional and subscription sections of the site, you will need to register your details. To register or change your details, please click here or the 'My Profile’ link in the top right of your screen under the search box.

Confirmation of entry is made by pop-up window. Please ensure your pop-up windows are not blocked as the confirmation of entry window would fail to display. Unfortunately, we are not liable for technical, hardware, or software failures of any kind or lost or unavailable network connections which may limit or prohibit an eligible entrant's ability to participate in online promotions and competitions.

Below are some FAQs on registration to Times Online. If your query is not covered below, please e-mail us with your customer service enquiry or technical questions, including your username and a Worldpay reference where applicable. For a list of Worldpay related FAQs, please click here.

If your enquiry relates to the E-paper subscription service, The Times Crossword Club, Times Online Appointments, Times Online Car Locator, Fantasy Games, The Times Archive, The Times Legal Archive, or to a specific department, product or promotion, you can find specific contact information here.

Click here to view our Frequently Asked Questions

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