Chris Haslam
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You’re Jason Bourne, lone-wolf superspy and hero of The Bourne Ultimatum. You’ve just arrived at Dulles international airport and you’re tired and edgy. You arrived on BA223, cramped into economy because only the baddies fly business class, and now all you want to do is find a safe house and lie low for a couple of days. But where’s your luggage?
You knew that flying BA was risky – the airline is currently clearing a backlog of 22,000 mishandled bags – and now you’re faced with a lost-suitcase scenario.
It’s not a problem, though, because you’ve trained for this. As the black ops team sent to assassinate you join the queue at the BA ground-services desk, you whip out your PDA, open your luggage-tracking software and send a coded signal to the device embedded in your suitcase.
Somewhere far, far away, the Find-it unit is activated. Within moments, the gadget’s global-positioning system (GPS) has acquired three satellite signals, triangulated its exact position and transmitted it back to the PDA. A map pops up, and within 15 seconds – faster than a weary BA clerk can say “Your luggage isn’t lost, sir, it’s merely been mislaid” – a flashing red dot on the screen says your bag’s in Limassol.
“You can set up the Find-it system on a PC or a PDA in an hour,” says Jeremy Marks, director of the surveillance superstore Spycatcheronline. “It’s basically a global-positioning unit and a cellphone combined.” Originally designed to be attached to suspect vehicles – if you’re currently conducting an extramarital affair you might want to check for one hidden behind your bumper – the Find-it device weighs only 90g, is smaller than a Mars bar and is ideal for tracking lost luggage.
And its applications aren’t limited to the airport. “Imagine you’re in a cafe somewhere,” says Marks. “You look down and your bag has gone.” I look down and my bag has indeed gone, covertly lifted by one of his staff. My wallet, my camera and my car keys are in there, but Marks isn’t worried. “We’ll give him five minutes,” he says, booting up the computer.
The Find-it unit hidden in my bag is currently lying dormant to save battery power, but a click of the mouse awakens it. From now and for the next 12 hours it will report its position every 15 seconds. A map of the world appears on Marks’s computer screen, and after giving the thief a sporting chance, he clicks the button.
The map zooms in on Europe, the UK, then London and Portman Square, and there, like something from Our Man Flint, is a large red circle showing my bag heading north on Baker Street. Assuming I could track down a policeman, apprehending my quarry would be a piece of cake.
It’s impressive, but at £2,175, the Find-it device is too expensive to be practical. That could change, though, says Edward Zhu from his luggage factory in southern China.
“Within five years, the cost of similar technology will be about £20,” he says. “And by then it will be feasible to build these systems into suitcases.”
But how do airport-security agencies feel about an electronic device such as this concealed in luggage? “Our officers would need to be aware the unit was there,” said the US Transport Security Administration. “As long as we were familiar with the technology, it probably wouldn’t be a problem.”
“Clearly the device would have to be switched off while the aircraft was in the air,” says BAA, “but otherwise it would seem to be acceptable.”
But will it help to know your suitcase is in Sydney while you’re shivering in Stockholm? Probably not.
HOW TO PREVENT BAG LOSS
- Use durable luggage labels showing your name, flight number, destination address and telephone number. The main cause of lost luggage is the loss of the airline’s barcode label.
- Mark the inside of your bag with your name and mobile-phone number: if your labels are torn off, handlers will open the bag to find identifiers.
- Luggage checked in late may not even make it onto the flight and will follow on later, increasing the chances of it going astray. Customise your bag using ribbons or a coloured luggage strap to prevent anyone else from accidentally taking it from the carousel.
- If your bag goes missing, fill in the forms before leaving the airport and do not leave without the telephone number of the handling desk, a claim number and the name of a supervisor.
- List the items packed before leaving home and take a copy with you (but not in your checked luggage). It makes the compensation process much easier.
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long winded process and to much private information of display.... I wanted to do as much as I can to protect myself from lost luggage which is a nightmare. So I looked around and found a simple solution which protects my identity, a big issues these days and provides a simple way of getting my bag back to me quickly... BaggagePin.com
It enables airlines and airports to contact me via SMS (free to them I believe), but through two security questions on my BaggagePin account speeds up the process of proving that the luggage is mine. Great, simple solution... and not a £1m + spent, as in the case of RFID, which only works at very large airports! It also only cost £12.99 per year for the whole family.
Simple solutions are usually the best and this just works.
Simon, Southampton, Hampshire
25 days since I last saw my bag at Gatwick - checked it in early for a flight to Lanzarote with BA, 3 bags altogether, how did one get lost? They had 12 hours to put it in right place for flight. Was approached at Carousel at Lanzarote and told they had left some bags behind but it would be on the next flight - some 3 hours later, guess what, no bag - they lost it TWICE. No offer of any compensation at Lanzarote, Christmas and New year holiday ruined. Rang and checked every day, at wit's end. Have visited and phoned Gatwick many times since return and no sign of it. Very nice staff Thank goodness had presence of mind to remove prezzies before flying and put in hand luggage. Do not want to claim off insurance, I want the bag back, I spent a lot of time and money on buying the contents and some are presents from /girlfriend who bought items in US for me. Where do the orphaned bags go? Does anyone have any ideas?
Jane, Sussex, uk
On the way back from Cyprus in June this year the conveyor belts were not working at all at check in - Larnaca. Our flight was due to take off at 15.30 -at that time after standing in the long queue we were still not checked in a 15.30. At Gatwick the next day one of our bags shot up the conveyor belt before it was tagged. It could have been stopped if Easyjet staff did not argue betwen themselves whose fault it was. On arrival in Belfast - of course - no sutcase! Miracle of miracles it turned up in few days with no tags attached - only with an old label inside showing my maiden name! and no address! I makes you wonder how they do track it. It was all my husband's
clothes!
Hazel russell, Coleraine, Northern Ireland
Not a problem with lost luggage but with the security men. Yesterday the security man at John Lennon airport insisted that all my contact lens sealed boxes has to be opened because they contain liquid even though they are clearly on a prescription, something he was reminded of at the time time he was breaking the seals. Now I and my wife have three months supply of lens mixed up and virtually unusable. It seems a particularly unnecessary action.
Andrew Brunson, Porto, Portugal
My husband , daughter and I returned last Friday from a holiday in Sorrento, flying through Naples airport. We collected our locked cases on arrival and all looked normal until I arrived home and opened them - they had been rifled through at. I presume, Naples, and all the duty free stolen. The makeup bags and wash bags had been upended into the cases perhaps looking for jewellery or cash and the clothes looked like a tatty jumble sale mess.
I know customs wouldn't leave cases like this as if they do remove anything they leave notification.
If anyone else has any ideas as to how best to deal with this I would be interested to hear their comments.
So its not only lost cases we have to worry about. We have no come back through the airport as we didn't report it on arrival - the insurance can't help as we don't have any proof, receipts or police reports. In fact there isn't anything at all we can do- except warn others to wrap their cases in cling film and use combination locks
Lesley Johnston, Belfast, Down
I photograph my suitcase just before I close it up to go to the airport - that way, if it gets opened, lost or stolen, I've got visual proof of what was inside for compensation purposes.
Neil S, Glasgow, Scotland
There's always the 'ring the airline, baggage handlers, courier company then finally, when you're at your wits end, a week later go to the airport and refuse to move until they find your bag option' it seemed to be the only thing that would work when my bag went missing (and it wasn't BA). It also helps if the people at the lost property desk don't make stupid comments like 'all I want to do is go home' when I've just come off a 23-hour sleepless journey complete with delays. It's not so much the missing bag I mind (however inconvenient) as the 'couldn't really care less' attitude of the airline (or baggage handling agency) when you try to find out where it is.
Philippa , Edinburgh,