Can I travel with hold luggage from Terminal 5?

Yes. British Airways announced on Friday March 28 that from all customers travelling from Terminal 5 would be able to check in hold baggage and take hand luggage.

The limits remain the same on hand luggage, with two items allows but no liquids in containers larger than 100ml. The limits on hold luggage vary according to flight and class of travel. The details are on the BA website.

So does that mean the baggage system is now working properly?

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BACKGROUND

• T5 hit by new flights fiasco

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• Lost BA bags sent to Milan

• BA reviews transfers to T5

• Unions had warned BA over chaotic move

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Yes. According to BA the system is now working but owing to a breakdown with the baggage handling system over the weekend, some passengers who flew from Terminal 5 in recent days are yet to be reunited with their luggage.

Should I think twice about travelling from Terminal 5?

No. BA intends to operate a full schedule from Tuesday April 8.

However, it is advisable to check ba.com before travelling to the airport to find out if your flight is disrupted, or call 0800 727 800.

Will BA let me postpone or rebook my flight without an extra charge?

No. If your flight is operating but you do not wish to travel your are subject to the terms and conditions of your original booking.

If your ticket is flexible, then the terms and conditions should stipulate that you can change the day of travel at no extra charge anyway, but you need to check the ticket to see how far in advance you need to rebook. This applies mostly to business and first class tickets, but there are some of the more expensive economy class tickets are also flexible.

You can get details of your ticket terms and conditions by using the “manage my booking” facility on ba.com.