I’m due to travel home on Zoom. What do I do?
Any Zoom flight that you have booked will not be departing. If you still wish to travel, Zoom recommends contacting other carriers and lists several on its website. British Airways and Virgin Atlantic are offering special one-way fares to stranded Zoom passengers

I bought tickets to fly with Zoom. Will I get my money back?
It depends. If you booked a Zoom flight as part of a package holiday then you are almost certain to be covered by the Civil Aviation Authority’s Air Travel Organisers’ Licensing system. This means that if you are presently stranded, you should be brought home. If you have a future booking, you should receive compensation

But I bought my ticket with my credit card. Does that mean I will be OK?
You should be. If your transaction was more than £100, your money is protected under the terms of the Consumer Credit Act. Your money may be protected even if the cost of your air travel was less than £100 and you paid by credit card, but you should claim within a reasonable time. This protection does not apply to debit cards such as Switch or Delta

What about people who paid cash for a flight-only deal with Zoom?
They won’t get their money back

Can I get a refund through my travel insurer?
Most travel insurers do not cover the failure of airlines, but more expensive policies may do. It is worth checking the small print. If you booked flights through a travel agent, you may receive financial protection against airline bankruptcy if you purchased Scheduled Airline Failure Insurance, which can be bought only through an agent. Check your travel documents or phone your travel agent to find out

Is it risky to book tickets with other low-cost airlines?
Michael O’Leary, the boss of Ryanair, and the Air Transport Users Council are among those who have forecast further airline bankruptcies this year. The council is calling for more action to protect consumers. If you are booking airline tickets, whether low cost or otherwise, you should ensure that the booking is covered by Atol or under the Consumer Credit Act. It is also worth checking your insurance