Download 'Too Hot', an exclusive Specials track from iTunes
In the past week alone, I have spent £41 on wireless internet access in hotels
across the world. At the Observatory Hotel in Sydney, I paid A$39.95 (£16)
for a day’s access while at Taj’s Blue hotel, across the city, I paid
A$24.95 (£10).
After heading to San Francisco, I sneakily connected to someone’s private
wireless network for free for a day. Moving to eastern California, I then
paid US$9.95 (£5) a day at both the Tenaya Lodge in Yosemite and the Village
at Mammoth.
Although I don’t travel as much as this every week of the year, the prospect
of an internet access bill running into hundreds and possibly thousands of
pounds by the end of the year is scary. As a result, the excitement I
experience when I find a wireless network with a strong signal that is
unencrypted is second to none these days.
The thing is, the rates I have been paying these past few days – except
perhaps the first - are not particularly exorbitant. US hotels, in
particular, are far ahead of the UK in providing cheap, broadband internet
access – in some cases free. For example, America’s Kimpton Hotels chain
makes a point of not charging for access and is committed to providing
wireless access throughout its hotels and not just in the common areas.
Many UK hoteliers seem to have cottoned on to the idea that internet charges
are the new phone charges, a great way of ripping off hotel guests. In its
2007 edition, The Good Hotel Guide slammed wi-fi charges in
Britain’s hotels, citing some places that charge £5 an hour for access.
Among Britain’s business hotel chains, Radisson SAS and Britannia both offer
free internet access to guests. Many Best Western properties are also free.
At the other end of the scale are chains like Marriott and Hilton, which
charge £15 a day.
One of the big problems for travellers visiting a number of destinations, such
as people in sales and those involved in marketing roadshows, is that
there’s very little in the way of roaming. You can sign up to global
internet roaming schemes such as Tempest Telecom’s Unlimited WiFi+ Plan, but
it’s fairly expensive and individual hotels often are not signed up,
preferring instead to set up their own networks and charge what they like
for access.
Hoteliers argue that providing internet access is expensive. Certainly, wiring
up a hotel with hundreds of rooms with broadband can be a costly exercise
but wireless technology has brought down the cost of implementing a
hotel-wide internet access solution. However, anyone who has set up a
wireless network in their own home will be aware of the problems in getting
good coverage. Despite giving a theoretical maximum range of 100 metres, the
typical wireless access point blankets an area considerably smaller than
that because of a building’s construction and interference from other
devices that use the same part of the radio spectrum, such as microwave
ovens, cordless phones and Bluetooth gadgets.
Imagine trying to do that in a hotel with hundreds of guests trying to connect
from hundreds of rooms. A £30 wireless access point from PC World is just
not going to be sufficient – coverage will be patchy and connection slow.
There’s also the question of security. The basic security provided by cheap
routers will not be enough.
Typically, hotels have to use several industrial-strength access points.
Still, you are looking at an investment of perhaps a few thousand pounds at
most. Hotel investment of that scale is small potatoes so it’s hard to see
how rates of £15 a day per guest are justified. The reason hotels are able
to do it is because business travellers are a captive audience. Many
travellers need to be able to access their corporate email and hotels will
be aware that it is usually a guest’s company which is picking up the bill
rather than the guest themselves, which keeps rates artificially high.
But should we really be pushing for free wireless? Some cynics might argue
that you don’t get something for nothing and that the hotel chains that
offer free wireless have simply bumped up their rates by the same amount as
those that charge to cover the extra cost. Although hotel rates tend not to
rise immediately after the introduction of free wi-fi, there’s nothing to
stop rates creeping up at a later date. Yet there is evidence that an
increasing number of hotels are offering wi-fi as the loss leader to attract
business.
These days, a business hotel without wi-fi is as inconceivable as one without
electricity. I don’t recall ever paying a hotel bill with a line setting out
an electricity charge although maybe this was the case when electricity
first started being piped into hotels. If so, perhaps wi-fi charges will
disappear one day, too.
Contact our advertising team for advertising and sponsorship in Times Online, The Times and The Sunday Times, or place your advertisement.
Times Online Services: Dating | Jobs | Property Search | Used Cars | Holidays | Births, Marriages, Deaths | Subscriptions | E-paper
News International associated websites: Globrix Property Search | Property Finder | Milkround
Copyright 2009 Times Newspapers Ltd.
This service is provided on Times Newspapers' standard Terms and Conditions. Please read our Privacy Policy.To inquire about a licence to reproduce material from Times Online, The Times or The Sunday Times, click here.This website is published by a member of the News International Group. News International Limited, 1 Virginia St, London E98 1XY, is the holding company for the News International group and is registered in England No 81701. VAT number GB 243 8054 69.
As a company we always try to promote the use of free WiFi Internet Access. You can get a free connection on Merseyside at the fabulous Sir Thomas Hotel, World Museum or Maritime Musem and Everyman Bistro or at the Floral Hall Complex or Casa Italia Restaurant both in Southport.
Amanda Shaw, Ormskirk,