Can I get compensation if my Terminal 5 flight is delayed or cancelled?

It depends. Anyone whose BA flight from Terminal 5 is cancelled can rebook to the same destination, or get a full refund of the unused sector of the ticket.

If a flight is delayed for more than five hours, EU regulations stipulate that a passenger can choose not to travel and receive a refund for that sector of travel.

Can I get money for food and drink if I have a long delay?

Q&A: travel advice for Heathrow T5 passengers

Baggage claims, refunds, delay compensation and more. Ginny McGrath answers your questions

• T5 chaos: know your legal rights

T5 chaos: know your legal rights

If your flight is delayed or cancelled, or your baggage is lost, you are entitled to compensation

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• T5 chaos: know your legal rights

Yes. According to BA’s conditions of carriage, in the event of a long delay, passengers “are entitled to refreshments and meals in a reasonable relation to their waiting time as well as means of contacting two people outside the airport”.

What counts as a long delay is more than two hours for flights of 1500 km or less, more than three hours on flights within the EU of more than 1500 km and all other flights between 1500km and 3500 km, and more than four hours or more for all other flights.

BA advises that passengers request vouchers from its customer service desk, but if these are not available, passengers should keep receipts of reasonable expenses and apply for reimbursement.

What about covering the cost of an overnight stay in a hotel?

If you need a hotel, you should be able to get compensated for the cost. The BA websites states: "We will compensate passengers for cancelled flights, hotel accommodation, food and drink and transport costs relating to the disruption to flights at Terminal 5 in accordance with the EU regulations."

BA passengers should keep receipts if they cannot get a BA customer service agent to book their hotel. They also need to be prepared to explain why they couldn’t get home if they live in south-east England.

This is consistent with the rights of air passengers as stipulated by the European Commission. It states that airlines will provide hotel accommodation if necessary and provide transport between the airport and place of accommodation.

What about compensation for delayed or lost luggage?

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