New York Times

"After weeks of advance hoopla trumpeting the opening of London’s Heathrow Airport new, high-tech Terminal 5, the facility opened in something less than glory. Initially, British Airways, which has sole use of the $8.7 billion terminal, boasted to customers that “everything has been streamlined and designed to make your journey through the terminal calm and relaxed.” But after a series of baggage delays in the morning, the airline canceled 34 flights and suspended baggage check-in."

Forbes.com

"Glistening, gleaming, state of the art. They are some of the ways that British airport operator BAA’s Terminal 5 at Heathrow Airport is being described. In truth, however, it is more akin to a band-aid applied to a severed limb."

Q&A: travel advice for Heathrow T5 passengers

Baggage claims, refunds, delay compensation and more. Ginny McGrath answers your questions

• T5 chaos: know your legal rights

BACKGROUND

• T5: 'More akin to a band-aid applied to a severed limb'

• Heathrow chaos to continue over weekend

• Heathrow T5 chaos: travellers' tales

• Commentary: what a shambles

• Your views on BA - the world's least favourite airline?

Multimedia

• Pictures: Heathrow's Terminal 5 chaos

Related Links

• Heathrow T5 chaos: travellers' tales

Multimedia

• Ben Webster on BA and the blame game

• Heathrow Terminal 5 - the first day

• Video: Chaos at Terminal 5

• Video tour: inside Heathrow Terminal Five

BusinessWeek

"As travelers streamed into the soaring glass-covered atrium, reports emerged that opening-day computer problems in the new high-tech baggage handling system were causing lengthy delays at the facility Queen Elizabeth II recently dubbed a "21st-century gateway to Britain." Then hundreds of campaigners showed up in the face of a large police presence to protest the proposed construction of a third runway at Heathrow, which is scheduled to open in 2020.

All in all, not an auspicious start for a terminal tapped to play a vital role in boosting one of the world's busiest—and least popular—airports."

Washington Post

"Opening day at Heathrow Airport's grand new Terminal 5 turned sour as severe baggage handling delays led to numerous flight cancellations, stranding many irate passengers on what was supposed to be a day of glory for British Airways."

Al Jazeera

"Dozens of flights at Heathrow airport's giant new Terminal 5 have been cancelled on its opening day after "teething problems" which also involved several cases of misplaced luggage."

USA TODAY

"Many passengers at Heathrow Airport's new Terminal 5 experienced some of the same old "Heathrow hassle" during the terminal's first day of operation Thursday."

New Zealand Herald

"British Airways cancelled a fifth of its flights from Heathrow airport's cavernous new £4.3 billion Terminal 5 yesterday as the chaos of its shambolic opening spilled into a second day."

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