The Professional Pilots Rumour website

"'British Airways has not delivered and we need to deliver,' he [Willie Walsh] said. 'I am accepting responsibility, the buck stops with me.' Will he resign or forgo his big fat bonus? No way Jose!!"

"Yep welcome to 21st century Britain where the country's infrastructure is seen solely as a way to extract large profits from the public. No-one thinks that having an affordable, organised, well run transport system might actually benefit the country as a whole. Short-sighted greed prevails! I feel sorry for the poor sods caught up in this charade."

"After 37 years with BA why was I surprised? We all sat around waiting for the inevitable to happen...I am absolutely embarrassed to be part of what was once a great company and is now a laughing stock..."

Q&A: travel advice for Heathrow T5 passengers

Baggage claims, refunds, delay compensation and more. Ginny McGrath answers your questions

• T5 chaos: know your legal rights

BACKGROUND

• T5: 'More akin to a band-aid applied to a severed limb'

• Heathrow chaos to continue over weekend

• Heathrow T5 chaos: travellers' tales

• Commentary: what a shambles

• Your views on BA - the world's least favourite airline?

Multimedia

• Pictures: Heathrow's Terminal 5 chaos

Related Links

• Heathrow chaos to continue over weekend

"As a BA employee at the 'back end', this whole episode sucks, but it just doesn't surprise either me or my colleages as this has been a disaster waiting to happen! The baggage handlers identified a few system glitches during the trials but as usual with BA management their concerns were ignored, (we get paid to manage - you get paid to do as we say)."

"The folk at BAA should take a short ride down to St Pancras International rail station to see how a 21st century terminal should be done. Tasteful, efficient, with only selected quality retail. Today's airport terminals are little more than downmarket shopping malls."

"Oh dear, oh dear - another own goal for BA.....Or BAA? Or both?? Whatever, the CEOs should be forced to resign over this ridiculous affair. "

"When I left work late on Wednesday I was so excited. 34 aircraft had been put in place and the equipment move was well under way. Thank you to everyone who helped that night. Even the bus journey back to the staff car park was a joy for once as we drove past and saw all the tails in place ready for the next day. I couldn't wait to get back into work. Christmas had come early and I had a new train set to play with. Walked back into utter chaos and instead of being peacefully asleep now, I'm sitting here watching the news feeling throughly ashamed and miserably disappointed. My heart goes out to all the staff, they have tried to do their best with very little or no training under extreme pressure. My thanks to all at the Base. Sorry for dumping so many aircraft at you again, at such short notice, again. But most of all my extreme sorrow goes out to all passengers."

"Half the problem, methinks, is that BA & BAA set themselves up for a PR own goal from the outset. By putting out statements ranting about how seamless and efficient the place will be from day one etc etc, they are effectively writing PR cheques that were always highly likely to bounce. 'Promise low, deliver high' - basic project meeting stuff. Considering they know practically all of the variables, it really is amazing it appears to have gone so wrong."

"It was notable that on the trial I attended on January 31, there was hardly any baggage involvement. You could, I suppose, say it was authentic: I checked in a bag and never saw it again! The tags put on the bags at check-in looked like the usual barcode tags, rather than the RFID-chip tags that I've read about. There was no trialling of obtaining baggage on arrival, so the impression given was that the baggage system wasn't yet ready. Perhaps it was "completed" too late for full trialling and testing."

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