We had a dreadful experience with Thomson, we booked a holiday from Norwich to Corfu which ended up flying from Gatwick after a very long delay. I asked for our regional flight supplements back as compensation for losing a days holiday on a 6-day trip. My letters have never been acknowledged.

Catherin, Norwich, UK

As a holiday rep for 4years I can confirm the type of people TUI mean. They will make a complaint about anything to get the ball rolling, go out of their way in the first couple of days to find more faults then demand a free upgrade or a huge % refund. TUI are right.

rob, southampton, uk

That's not fair AT ALL. They should just stop giving refunds for INVALID claims.
I am ripped off all the time but have only complained once bc I fear these kinds of lists & bad vengeful service. If you buy 100 things you are absolutely entitled to complain about EVERY one if they were all faulty.

Sheryl, UK, UK

Yes and when you have a genuine complaint? A threat to be put on the black list?

How about making it illegal and locking up the MD? All for it!

By the way I have never had cause to complain or did, but reserve the right to demand service and have a complaint sorted should it arise.

Richard, Epsom/Ewell, GB

Lets just hope that TUI don't get a serial complainer called John Smith.

Khaled, London,

Booking a holiday through a travel company is so old-fashioned! The internet allows so many folks to research their own travel and accommodations and save a lot of money doing it.

Mark, Maidstone, UK

There are some awful customers out there. Trouble is, the universal refund policy encouraged them. Not just with holidays either. Hear the one about flowers returned to a Tesco, because they wilted on day 13 not day 14 as the guarantee said? About time someone stood up to the serial whingers.

Paul Francis, Brisbane, Australia

Good for TUI! I work for a small tour operator and we have refused to deal with certain individuals in the past when it's become apparent that the problems they are intent on causing will take up more time than is worth it for the profit we'd make from them. The customer is not always right!

Rebecca, Channel Islands,

I thought the whole point on paying out for a complaint was to give good customer services and hopefully repeat business.

Take the bookings from these people and if they are on the list don't pay out on a complaint - simple as that.....

carl, Bristol,

the fact they are taking the view that the customer is wrong is exactly encouraging me to book with them!! We all make mistakes, even Tui!

Chris , London, UK

That's just good business sense. Yay for TUI.

Stephan, London, UK

Bianca: Passport Number sorts that out
Jason: People moan too easily. We use first choice for all of our holidays and they are excellent.

Good Idea if you ask me.

Kris, Bristol,

It sounds like this company are admitting that they sell poor quality holidays to half built resorts etc. Then compounding it with "If you don't like it book with someone else"
Maybe if they improved the quality, did rigorous checks and ensured no-one could legitimately complain it might be better ?

Simon Clough, Dubai, UAE

"how would you feel if you booked a £3k holiday only to be told that the tour operator won't honour it? I just can't see how it's going to work!"

Who cares what you feel ,, if you are a person who is only out for free holiday next year, you deserve to be banned.

Nicholas Iles, Oswestry, Shropshire, United Kingdom

Complaints should be dealt within the normal process. To refuse custom is against human rights (freedom of travel) and is also negative customers relations. It must be the aim of all businesses to encorage custom. If a persistant complainer doesn't get what they want they will give up.

bob , Kent,

Reassuring to know that First Choice "hardly ever pay out" if you have a problem. They don't sound like a company who would be very helpful with a genuine problem . I don't think I'll be using them in future.

Jason, London, UK

But how are they going to know who these people are if they book through an agent? What if the client has a very common name? From an agent's point of view, how would you feel if you booked a £3k holiday only to be told that the tour operator won't honour it? I just can't see how it's going to work!

Bianca, London,