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Don't take no for an answer or accept a derisory offer, no matter how obstructive your travel company. My daughter and a friend booked a trip to Gran Canaria for £465pp through OntheBeach, looking for a quiet location on the coast. They arrived at 3am to find, after their taxi had departed, that their hotel had been shut for refurbishment. They had to find somewhere else for that night and the holiday was completed beside a golf course. A derisory compensation offer was eventually made: £100 each, plus a 15% discount for a future holiday. Who in their right mind would accept that? We went to the small-claims court and OntheBeach had judgment made against it for the full claim, more than £785. James Neal, Suffolk
OntheBeach replies: “We believe our offer was reasonable based on the value of the holiday and the fact that the supplier had failed to notify us of the hotel closure. It would have cost us more to defend the claim than to pay it. It was, therefore, uncontested.”
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