Like Kate Irvine, I've suffered at the hands of easyJet online booking system price hiking.

In February this year my credit card was refused several times when trying to book return flights for four, plus infant from Bristol to Palma. After several failed attempts with my own card, my wife's card was eventually accepted; only to be advised after we had re-entered all the credit card details that the price of the flights had increased by £95 from £901.92 to £997.51 (10.5%). Suspecting I was in a bidding war for these seats and would lose the flights if I delayed, I reluctantly pressed accept.

I wrote to easyjet suggesting their computer had calculated that I was bidding against myself for the same seats, but my request for a refund was refused, with the suggestion that I should have phoned their call centre. I checked the easyjet website on the same night I made the booking and several times since and every time the price advertised was the original £901.92.

Where are we going to see this practice next? What would Advertising Standards do if people reached the supermarket checkpoint to be told, after handing over their card and entering their pin number, that the price of their purchases had just gone up 10% from the prices still advertised on the shelves?

I also noted easyjet have introduce a fee for Advanced Passenger Boarding. Travelling for the first time with a lively two year old, I thought it best to make our own, as well as fellow passengers' flights as peaceful as possible by paying this charge so we could hopefully sit together. When we have travelled before, we've noticed that families with young children have been called forward first, presumably without having paid this charge? I will be interested to see if this is still the case when we board. Anyway isn't it safer to have families with young children travelling together?

I also had to pay extra for a pushchair as hold luggage. This seems yet another add-on. Kevin Price, Hereford

A response from an easyJet press officer: easyJet's usual pricing policy is to sell seats on a first come, first served basis. All flights start at the lowest fare and, as the flight sells out, the price gradually increases. However occasionally seat prices can go down too, if we have a seat sale, which we have had recently, or if sales for that particular flight have slowed and we need to further stimulate demand.

In the latter instance easyJet does offer a price promise if the passenger calls us and if the lower price is visible on the website we will then offer a credit file for the difference, which can be used towards future flights. We do not offer a price promise for a sale item.

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