One of the experiences on my "must do" list (before long-haul becomes too tedious) is to see the Blue Whale up close from a small boat. Where and when would you suggest?

Gordon Prosser, Woking, England

A friend would like to travel 1000 miles west on the Route 66 from Chicago by Harley Davison. Is there any US companies that hire these bikes for the above.

CJField, Darlington,

When is something going to be done about the long queues at LHR and LGW security. I accept that security is necessary but waits of upto 1 hours (on a Monday night at 8:00pm when there were no special causes) show how bad BAA are managing the situation. Also why are BAA terminals always such a mess, lacking in space and only full of shops, shops and more shops. Go to most other European airports and there is open space, plenty of room in which to work.

Graham Morris, Christchurch, England

I booked flights from Newcastle to Orlando via Gatwick last October for our family of 4 at a cost of £777pp. Earlier this year BA cancelled the Newcastle Gatwick flight so we were booked on the Heathrow flight and needed to travel to Gatwick. I have just been advised that the flight time has been brought forward 1 hour which gives us 2 hours 55 mins to get from Heathrow to Gatwick - 5 mins less than the required 3 hours to ensure BA would guarantee your flight connections. This would require us the stay overnight in London. BA are offering no compensation for all this additional hassle and cost - advising us if we are not happy we can cancel and get a refund- try explaining that option to an excited 12 and 7 year old!

Mrs T Sibbald, Sunderland, Tyne & Wear

Anyone who travels Ryanair should know what level of customer service to expect - none.

I Blackburn, Newcastle upon Tyne, UK

You talk about the superior services offered by the likes of BA but that is simply not the case; my parents were offloaded from a BA larnaca-heathrow flight last friday simply because my mother, who had a stroke over 6 years ago, displayed unusual limb movements and the medically unqualified BA staff decided that they didn't want to take the risk of carrying her-had they bothered to investigate they would have realised that these movements were as a result of her stroke, that she has lived with them for some years and that there was no risk to their flight; instead, two (my father, her carer is over 80) elderly, vulnerable confused and frighted passengers were offloaded and forced to remain in cyprus for another week - there were earlier flights but BA wanted to charge my parents in excess of £300 to switch to an earlier flight, even though it was still in economy but was a "different class of economy".

Cristina Marangos, London, United Kingdom

"You pays your money, you takes your choice". I am sure that Mr Grant would have had more joy had he booked a Business Class flight with BA or Iberia.

Ryanair and other budget airlines are exactly what they say they are. Low Cost - No Frills.

Words like "cake" and "eat it" spring to mind.

Greg, Istanbul,

If people would stop travelling on airlines that treat their customers like cattle, then, perhaps, the airlines would realize that they cannot continue their cavalier attitude toward the travelling public. I, for one, travel by train, whenever possible, in Europe. It is comfortable, reliable, and no airport security hassles.

Robert J. Brass, Caldwell, NJ - United States

I agree with Headley and Lyons and I would suggest all Ryanair users read the terms and conditions in their very efficient web-site to understand all the risks! I am a Londoner and have lived and worked in Genoa for more than ten years, I used to have to save up to buy the ticket home from the "other airline", now I can travel by Ryanair at a significantly lower cost and more times in a year than before and luckily apart from minor delays I have not yet encountered severe problems. By the way the other airline flights were always delayed at least 40 minutes from Genoa and coming back from Gatwick! Ryanair, please put more flights to and from Genoa again! Genoa-Corsica as well perhaps!?

Remy, Genoa, Italy

Surely, under EU rules, Ryanair are responsible for providing accomodation, meals and refreshment for the stranded passengers, until they can provide them with the flight. I bet it wouldn't take a week to find another plane if Ryanair had complied with the law.

Dave, Basingstoke, UK

If you want first class service then travel first class - and pay for it. Have we all forgotten the bad old days when it cost £400 to fly anywhere in Europe. We get the cheap fares because operating margins are cut to the limit. You wouldn't book a cheap B&B then complain that the rooms and service were not as good as the Hilton, so why do you treat air travel this way?

Headley, London, UK

Why do people moan and expect full service when they have probably only paid a penny plus tax for their flight?

We have travelled a couple of times and you get wht you pay for. When will people realise that Ryanair has made air travel affordable by running it like a bus service. If your National Express coah had a prang in York meaning you couldn't travel to Brighton you wouldn't dream of "making a claim"

Top tip - get decent travel insurance, grab a cab out of the airport and enjoy an extra day away.

William Lyons, Liverpool,

After reading the letter and ryanair's response and doing a little research i actually fully back ryanair in this situtation. The aircraft does not have a reverse, it has to be pushed back by the airport groundstaff's tugs, so in this automatically shows it is not ryanair's fault, but in fact Valencia airport. I believe that the airport should have organised accomodation, etc etc for all the stranded passengers. I think ryanair were very decent in the way they offered the next available flights free of charge,even though this situation was not their fault. Well done RYANAIR!!!!!

Nick Pottinger, Southend, UK

I have bought my last Ryanair ticket. I believe that Ryanair is unethical in that they do not have their clients best interest at heart. Ryanair uses rules to PREVENT clients from flying so they will buy new tickets. I'm sure they do optimization and can tell you the relation between gate changes at Stansted and missed flights. Beware of Ryanair where rules are followed in the hopes that they will cause you to miss your flight.

Ian Schindler, St Antoine de Breuilh, France

There is no reverse gear on an aircraft. All movement and steering is controlled by the tug driver, in the vehicle pushing you back. It was the ground handler who dinked the craft not the pilot.
If you were going forward and the engines were running that would be a diffent thing.

Neil, Essex, UK