Like thousands of other people I have flown with easyjet many times. With regards to the comments made by Samantha Day the press officer I can only say that what it states on your web site and what the ground staff decide to put into practice on any given day are poles apart. I challenge her to fly a few different routes incognito and then perhaps rewrite the website.

kevin holt, milton keynes, england

EasyJet and the other low cost carriers have revolutionised travel. Now we can take holidays or travel on business to many places for a very low fee, sometimes for as little as 10% of the cost compared to only a few years ago. However, this kind of airplane travel should no longer be considered glamorous, it's more akin to taking a bus.

As a frequent low-cost flyer, I'm tired of all the complaints about the "suffering" people have to endure because they have to queue for a few minutes or because the £5 extra they spent on speedy boarding didn't get them on the airplane first. Basically, you're getting cheap travel at the cost of luxury. If you really want the luxury aspect, pay more for a traditional carrier.

On the specific subject of speedy boarding, I always add this option. As EasyJet state, there may still be buses and there may be other reasons why you didn't get on the airplane first. Feel free to ask for your money back in these cases, but for £5 is it worth it?

Steve W., Milton Keynes, UK

I recently flew with Easyjet from Gatwick to Toulouse and back and as my grown up daughter was suffering from whiplash we paid the extra for easy boarding. On both flights easyboarding passengers were given priority boarding and on both occasions we were given extra priority (first on) as the staff could see that my daughter was in some distress. So, I guess it is all down to the airport and ground staff,
I would say that the Easyjet flights were a better experience than our previous BA flights when we were offered a choice of museli bar or a packet of nuts as our "meal". Full service airline? What a joke.

John Humphrey, Kent, England

I flew twice with easy jet in the two last months, once from Berlin to Basel and return, once from Lisbon to Basel plus return. There was indeed a separation made between early boarders, families with toddlers and lines A and B depending what time you had checked in. I think it mainly depends on the ground staff, but I agree the airline should be more careful with their own staff in the different cities. I personally would never go on a long-haul flight, although service was smoother than I had experienced on some BA or LH flights where I paid an arm and a leg for the tickets. I would remind those people complaining to spend more money on their airline tickets by buying business class where most airlines are more accommodating than in tourist class.

JD Muenzer; Mr., Freiburg, Germany

The simple answer is not to go with an airline which doesn't permit prior choice of seating, like easyjet (sic) or the awful Ryanair.
Further, why should people with children have prior boarding rights?

James, London, UK

I've travelled all over third-world Asia on some seriously "dodgy" airlines. Some so primitive, darling, they don't even have a First Class. But nothing, nothing prepares for the privations of a UK budget airline like easyJet. On a scale of one-to-10 it hardly rates a zero.

Andrew Milner, Karuizawa, Nagano

Have I missed something? The response from Easyjet doesn't say whether this family was reimbursed, something they are clearly entitled to since they did not get the service they paid for.

S. Delaney, London,

You pay peanuts, you get monkeys...

Dave, Lincoln, UK

The real problem is free seating. Would it be so hard to allocate seating at check-in?

Paul K, Thornton Cleveleys, UK

The "speedy boarding" policy is applied haphazardly. Flying from Amsterdam's Schiphol airport to Liverpool, they kept all the passengers penned up then suddenly unleashed everyone at the same time to fight their way on board, leaving the "speedy boarders" stunned and furious. That was the fault of the Schipol airport ground staff on duty; before take-off the easyJet captain made an announcement apologizing to those who had paid for speedy boarding.

Flying back from Liverpool to Amsterdam a couple of weeks later, the speedy boarding policy was strictly enforced. Best thing is to keep emphasising to airport staff at check-in and at the gate that you have paid for it.

melanie, Liverpool,