1. No room at the Travelodge - Brent Marshall turned up at 4am after a flight delay, but Travelodge had scrapped his booking so charged him again

2. Istanbul hotel kept my passport - Isabel Beveridge doesn't want to leave her passport in someone else's hands - can hotels request it, she asks

3. Can I trust hotels with my luggage? - Louise McMenamin was told by a holiday rep to leave her luggage in an open hotel lobby but was worried this would invalidate her travel insurance if it went missing or was damaged

4. The luxury hotel that wasn't - After a disappointing stay at Moonfleet Manor in Dorset, the Leonard family felt it didn't deserve its Luxury Family Hotel tag

5. Hilton won't promise a non-smoking room - Fi Martin was told by one of the hotel chain's London properties that she wouldn't be guaranteed a smoke-free room

6. Call this a five-star hotel? - Sunday Times Deputy Travel Editor Matt Rudd tried to save 75 per cent and get into his wife’s good books with a bargain booking at The Park Lane Hotel through Lastminute.com

7. Budget hotels: never as cheap as the ads - Keith and Alison Price are regular customers but never get the low rates advertised by Travelodge and Premier Inn

8. Holiday Inn refused refund after family death - The hotel company is blasted by Alan Burdis of Tyne and Wear for charging £11 to rebook due to a family bereavement

9. The Bahrain hotel that's mad, bad and boring - Times writer John Arlidge stayed at the Banyan Tree in Bahrain - it's as pretty as a picture, he says, but so awful it would drive you to drink (if only you could get one)

10. Building work ruined my holiday - Brian Wileman's Goa break with Thomas Cook was spoiled when builders and a TV crew took over his hotel

Times recommends

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• Correspondents: hoteliers revenge for Tripadvisor
• A slow, ponderous journey up the Mekong