Sunday Times Readers' rants
The Specials
Win VIP tickets
Navigation - link to other main sections from here
From
July 20, 2008
Court case success over easyJet's priority boarding
Andy Pycock won £625 in a small claims court after he didn't get the Speedy Boarding he paid for
Times recommends
Travel Directory
Search for a holiday
e.g. Villa in Tuscany
Focus Zone
Northern Lights:
Win a luxury weekend to Newcastle and its neighbour Gateshead, find out more here
Business Solutions:
Risk, resilience and embracing new technology
Need to Know:
Industry sectors news at a glance. Interactive heatmap, video and podcast
Business Wisdom:
Discover the power of collective thinking. Submit a solution and be in with a chance to win a Media Hub Home Entertainment System
Social Entrepreneurs:
The inside track on current trends in the charity, not for profit and social enterprise sectors
Business Travel:
Everything the Business Traveller needs to know to make a better trip
Great British Summer :
Make the most of the summer and enter our fabulous photographic competition, you could win a £5000 holiday
Corsica Travel:
Corsica is an island of beauty and contrast, an ideal holiday destination
More reports:
Enjoy further reading from Travel to Fashion, Business to Sport, discover more
Travel Insurance
Credit Cards
Loans
travel partners
Luxury Travel in India
Free luxury travel brochures from specialist tour operators. Find your perfect holiday
Escorted Tours
Worldwide holidays from Times Selects. View our e-brochure and check out our superb collection of escorted tours
Rent out your holiday home
Advertise your home to the best travel audience on Times Online and VacationRentalPeople.com
Popular Searches on Travel Online
breaks
|
british hotel reviews
|
budget travel
|
camping
|
celebrity travel
|
cruises
|
days out
|
gadgets
|
rosie millard's gap travels
|
singles
|
spa hotels
|
summer holidays
|
travel deals
|
travel photos
|
travel twitter
|
travel videos
|
travel websites
|
walking festivals
|
walks
Shortcuts to help you find sections and articles
Cars
Skip Cars of the Week
Car leasing
The clever way to lease a new car is with Car leasing made simple™
New Audi A5 Coupe from £399.99 inc VAT
2009
per month on 36-month
Personal Contract Hire (PCH)
BMW 6 Series Convertible 650i Sport 2dr Auto
2008
42850
Great car insurance deals online
Car Insurance
Jobs
Skip Jobs of the Week
Economist
£23,093 - £56,211
The Office for National Statistics
Newport, South Wales
Finance & Corporate Services Manager
£60,000
The Environment Agency
Bristol
Programme Manager
Up to £90K
Boots
Midlands
Sales Professionals
OTE £85k
Credit Protection Association
Nationwide Opportunities
Properties
Looking to Buy? Looking to Sell? Kinleigh Folkard & Hayward
Completely London
Rushmore Condo's
Luxury Condo's in Manhattan with NYC views
Diadem Homes
The best new homes in Wimbledon?
Times Online Property Search
Nationwide
Holidays
Skip Travel of the Week
Virgin Atlantic 2009 Cruise Deals
Fabulous Cruise And Cruise & Stay Offers Including Virgin Atlantic Flights Prices Start From Only £699pp!
Amazing Cruise Deals With Virgin Holidays Cruises
Last Minute Cruise And Cruise & Stay Offers. Med From £499pp, Caribbean From £699pp!
5 * Moscow break from £499 pp inc flights
5 star quality at a 3 star price.
Canada for Less.. fly from £129 one way inc taxes
8 fabulous Canadian cities ...you won’t find cheaper
Contact our advertising team for advertising and sponsorship in Times Online, The Times and The Sunday Times, or place your advertisement.
Times Online Services: Dating | Jobs | Property Search | Used Cars | Holidays | Births, Marriages, Deaths | Subscriptions | E-paper
News International associated websites: Globrix Property Search | Property Finder | Milkround
Copyright 2009 Times Newspapers Ltd.
This service is provided on Times Newspapers' standard Terms and Conditions. Please read our Privacy Policy.To inquire about a licence to reproduce material from Times Online, The Times or The Sunday Times, click here.This website is published by a member of the News International Group. News International Limited, 1 Virginia St, London E98 1XY, is the holding company for the News International group and is registered in England No 81701. VAT number GB 243 8054 69.
Maybe I have just missed the point? Why is it not possible to reserve a numbered seat as is the case with the 'quality' airlines? Surely this would eliminate much anxiety and the fear of being crushed in the rugby scrum.
Allan KC Webb, Witney, Oxfordshire
Easyjet, ‘guarantees that you will be among the to be called to board’ the plane. If passengers add this option based on the aforementioned representation to be among the first to be board the plane, it becomes a contractual condition, breach of which will allow an aggrieved passenger to sue.
gus ghataura, Bedford, Bedfordshire
John, Berlin, wise up if the airline isn't responsible for speedy boarding why do they take money for it? If they take the money than they accept the responsibility and if things don't work out they should pay for that.
Mark Jones, Cardiff, Cardiff
People, get over yourselves... if Speedy Boarding does not happen, it is not becuase of the Airline, sue the Ground Handling companies, they are the ones who have to get to the aircraft. easyJets only responsibilty is to get you to your destination. I am getting sick and tired of 'speedy boarders'
John, Berlin, Germany
taking out their complaints with my Cabin Crew when it is totally out of my control!!
John, Berlin, Germany
The exact same thing happened to me. I even had in writing that we could claim cost of meal, hotel and transport to and from the airport but when | put in my claim with receipts, they refused to refund the full amount. Please let me know if you get anywhere with the legal claim. Aruna, Vienna
aruna, vienna, austria
Easy Jet seems to be ignoring all customer claims when it concerns money. In June, 2008 I was travelling from Munich to London Stanstead, but the flight was cancelled. When I claimed compensation I was declined that the reason for the cancellation was an extraordinary circumstance.
Eva, London,
I asked Easy Jet to explain what the circumstance was and why did they consider it to be extraordinary but haven't got any response yet. I sent them reminder, fax, letter. I am going to take legal action against them. I wonder if there are more people with similar experience???
Eva, London,
Well done on this. "Speedy boarding is a non refundable service" what a load of tosh. If you don't provide the service you should be refunding!
Ben, Leeds,