Two years ago I was at Luton airport when I received a call to say that my father had passed away. I just had time to advise Easyjet that my husband and I would not be flying before I left the airport to rush home. Easyjet were fantastic and refunded me in full for both tickets.

Rose Springer, London, UK

Ryanair tried to charge me £162 for excess wieght. My girlfriend and I had used 1 bag. Even though we didnt exceed to combined weight allowance. Luckily i had time to get another bag from home and come back (live near airport). low fairs but unfair. dont get caught by this!!!

A French , Bournemouth , Dorset

I agree with the comments that the admin charges for processing a refund should be considered a penalty rather than liquidatory damanges or 'fair compensation'.. I expect this could be similar to the bank overdraft fees overcharging scandal.

RAHUL, LONDON,

The budget airlines make it clear you would need to pay for excess luggage or to change a name (if you read the small print). There is a reason the price is small, why expect a luxury service for a budget price?

Katie, London,

In March 2008 I bought 2 annual 'Easy Jet Plus' passes £55 each for 2 of us. It's excellent but one cannot sit back and expect it to work. Make sure ALL check in staff know you have card -boarding card must have SB(special boarding) marked on it. if on a COACH tell driver- he lets you off 1ST!

Patricia Griffin, Martock, England

In relation to the extra - cancellation charges - could they not be classiffied as 'penalties' which are invalid under English (and Scots) law as payments which would aim to punish rather than to compensate the airline companies?

Marcela Chisholm, Langbank, Renfrewshire

"Flybe charged them £100 for processing their flight tax refund." This is, of course, nonsense. Flight costs are calculated to the systemised passenger who books, pays and flies, and if you do anything different it is in their interests to punish you in order to dissuade the non-standard flier.

Steve, cambridge, uk

Priority boarding works perfectly at Amsterdam where a seperate taped off area is provided for Priority, A and B priority boarders (and they enforce it) - it's just that the handling agents used by Easyjet at UK airports are simply to damned idle to do anything about it.

Steve, cambridge, uk

Low cost airlines employ a largely automated system that is designed to run smoothly without much human involvement in the booking process. If you need to make changes you upset the system, costs are then occurred. If you don't like it, don't use it, but don't demonise Easyjet, Ryanair etc

Bradley George, Grays,

There should a maximum charge on any name change.
The cost of updating your booking could be as low as 10 pounds , they will still make good profit for a few seconds work.
Most budget airlines are ticketless so no real hassle with changes unless its too near the flight date!

BJ, Kent, uk

Not much comfort if you need to change a passenger name, but the reason why budget airlines are inflexible is to prevent low price tickets being bought by intermediaries and then sold later when the airline has invariably raised their prices closer to departure time.

David, Hertfordshire,

Good day
It would be interesting to see how the main (regular) carriers take advantage if you want to make changes.

Albert K. Auer, 4303 Kaiseraugst, Switzerland